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Customer Success Associate Jobs in Canton, MI (NOW HIRING)

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

$95 - $125/hr

Capture customer and market feedback and identify gaps, opportunities, and future improvements Customer Success & Implementation * Become part of the team responsible for rolling out B2B enterprise ...

One Way

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented ...

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

Job Requisition ID # 26WD99167 Position Overview The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This ...

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Customer Success Associate information

See Canton, MI salary details

$17.1K

$49.1K

$86.2K

How much do customer success associate jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer success associate in Canton, MI is $49,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $60,700.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Canton, MI?

The most popular types of Customer Success jobs in Canton, MI are:

What job categories do people searching Customer Success Associate jobs in Canton, MI look for?

The top searched job categories for Customer Success Associate jobs in Canton, MI are:

What cities near Canton, MI are hiring for Customer Success Associate jobs?

Cities near Canton, MI with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Canton, MI as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $49,109 per year, or $23.6 per hour.

Customer Success Manager

Ann Arbor, MI • On-site

Sage Solutions Group
Human Resources Consulting Services • 11 - 50 employees
Learn more about Sage Solutions Groupexternal

Full-time

Re-posted 29 days ago

Job description

SUMMARY
The Customer Success Manager is responsible for leading and developing a high-performing Customer Success team focused on delivering exceptional customer experiences, customer retention, and operational excellence. This role oversees the daily operations of the Customer Success and Service department, establishes and monitors KPI performance standards, provides ongoing coaching and training, and ensures accountability to company policies and service and sales expectations. The Customer Success Manager plays a critical role in shaping the overall customer journey by fostering a compassionate, customer-focused culture while balancing customer advocacy with sound business judgment and operational efficiency.
 

EDUCATIONAL REQUIREMENTS  

  • Highschool diploma required. 

  • Bachelor's degree preferred. 

  • Minimum of 3 years successfully managing and leading a call center or customer service team 

  • Minimum of 5 years in a customer service, inside sales or related field 

EXPERIENCE REQUIREMENTS 

  • Proven experience in a customer-facing role, such as customer success, account management, or sales, with at least 2-3 years of experience in a managerial or leadership position.  

  • Some experience with musical instruments preferred. 

  • Strong leadership and people management skills, with the ability to motivate, develop and inspire a team. 

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. 

  • Deep understanding of customer success and call center best practices, methodologies, and KPIs. 

  • Familiarity with CRM systems, customer success tools and inventory management software. 

  • Results-oriented mindset, with a focus on achieving and exceeding team targets. 

  • Ability to generate and analyze reports on all customer activity, including sales performance. 

  • Ability to work effectively in a fast-paced, dynamic environment, with strong organizational and time management skills. 

WORK STYLE AND UNIVERSAL BEHAVIOR EXPECTATIONS 

  • LIVES OUR PASSION, FULFILLS OUR PURPOSE, AND ESPOUSES OUR VALUES 

  • Inspiring joy through string music 

  • Advocate for string players with amazing products, value, and service 

  • Can-do 

  • Help first 

  • Never settle 

  • Recognize wins 

SUPERVISORY RESPONSIBILITIES 

  • Manages & Leads Customer Success Teams 

REPORTS TO 

  • Designated Senior Sales Manager 

ESSENTIAL JOB FUNCTIONS  

[The fundamental job duties the individual must be able to perform, with or without accommodation; removal of these functions would fundamentally change the job] 

  • Lead and manage a team of Customer Success personnel, providing guidance, coaching, and support to ensure the team's success in achieving customer satisfaction and retention goals. 

  • Monitor, evaluate, and hold team members accountable to established KPIs, productivity expectations, quality standards, attendance requirements, and customer experience goals. 

  • Sets clear performance expectations and goals for the team, monitoring individual and team performance, and providing regular feedback and performance evaluations.  

  • Conduct regular performance evaluations and provide constructive feedback to team members. 

  • Provide ongoing coaching, mentorship, corrective feedback, and professional development to improve employee performance, engagement, and service consistency. 

  • Identify training and development needs and create improvement plans as necessary. 

  • Manage the application and workflow of customer success team members.  

  • Make sure that the customer success environment is conducive to work.  

  • Maintain a high team morale.  

  • Develop and deliver training programs and resources to enhance the skills and knowledge of the customer success team, keeping them updated on company processes, products, systems, and customer service best practices. 

  • Assist in the design and delivery of comprehensive training programs for new Customer Success associates. 

  • Conduct orientation sessions to onboard new hires and ensure a smooth transition into their roles. 

  • Develop training materials, manuals, and resources to support ongoing learning and development. 

  • Conduct training sessions on product knowledge, customer success skills, and company processes. 

  • Foster a customer-centric culture within the team, emphasizing the importance of understanding customer needs, delivering proactive support, and building strong relationships.  

  • Promote a compassionate, solutions-oriented customer experience by modeling empathy, professionalism, patience, and effective conflict resolution. 

  • Serve as a leader in shaping and improving the overall customer journey by identifying service gaps, improving workflows, and advocating for customer-focused solutions. 

  • Act as an escalation point for customer issues, providing guidance and support to resolve challenges effectively and ensuring timely resolution.  

  • Build and maintain strong relationships with key customer accounts, acting as a strategic advisor and champion for their success.  

  • Relationship Building: Establish and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine interest in their needs, to foster long-term loyalty. 

  • Assist team members in managing customer accounts, addressing inquiries, and resolving issues in a timely and effective manner. 

  • Enforce company policies, procedures, service expectations and operational standards consistently, while exercising sound judgment and discretion. 

  • Ability to balance customer advocacy with company policies and operational requirements while maintaining professionalism and fairness. 

  • Develop and implement strategies and processes to drive customer success and maximize customer value, collaborating with cross-functional teams to align efforts.  

  • Analyze customer data and metrics to identify trends, opportunities, and areas for improvement, and provide actionable insights to the team.  

  • Tracks, analyzes, and communicates key quantitative metrics and business trends to team members and internal teams. 

  • Customer Success Metrics: Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). For example: customer satisfaction ratings, response time, resolution time, and first call resolution rate. 

  • Documentation and Reporting: Maintain accurate and detailed customer interaction records, documenting inquiries, issues, and resolutions in our CRM system. 

  • Utilizes CRM to keep track of customer data, opportunities, logging calls and relevant notes 

  • Make sure that the customer success environment is conducive to work.  

  • Maintain a high team morale.  

  • Develop and deliver training programs and resources to enhance the skills and knowledge of the customer success team, keeping them updated on company processes, products, systems, and customer service best practices. 

  • Assist in the design and delivery of comprehensive training programs for new Customer Success associates. 

  • Conduct orientation sessions to onboard new hires and ensure a smooth transition into their roles. 

  • Develop training materials, manuals, and resources to support ongoing learning and development. 

  • Conduct training sessions on product knowledge, customer success skills, and company processes. 

  • Foster a customer-centric culture within the team, emphasizing the importance of understanding customer needs, delivering proactive support, and building strong relationships.  

  • Promote a compassionate, solutions-oriented customer experience by modeling empathy, professionalism, patience, and effective conflict resolution. 

  • Serve as a leader in shaping and improving the overall customer journey by identifying service gaps, improving workflows, and advocating for customer-focused solutions. 

  • Act as an escalation point for customer issues, providing guidance and support to resolve challenges effectively and ensuring timely resolution.  

  • Build and maintain strong relationships with key customer accounts, acting as a strategic advisor and champion for their success.  

  • Relationship Building: Establish and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine interest in their needs, to foster long-term loyalty. 

  • Assist team members in managing customer accounts, addressing inquiries, and resolving issues in a timely and effective manner. 

  • Enforce company policies, procedures, service expectations and operational standards consistently, while exercising sound judgment and discretion. 

  • Ability to balance customer advocacy with company policies and operational requirements while maintaining professionalism and fairness. 

  • Develop and implement strategies and processes to drive customer success and maximize customer value, collaborating with cross-functional teams to align efforts.  

  • Analyze customer data and metrics to identify trends, opportunities, and areas for improvement, and provide actionable insights to the team.  

  • Tracks, analyzes, and communicates key quantitative metrics and business trends to team members and internal teams. 

  • Customer Success Metrics: Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). For example: customer satisfaction ratings, response time, resolution time, and first call resolution rate. 

  • Documentation and Reporting: Maintain accurate and detailed customer interaction records, documenting inquiries, issues, and resolutions in our CRM system. 

  • Utilizes CRM to keep track of customer data, opportunities, logging calls and relevant notes 
     

  • Product Knowledge: Develop a high level understanding of our products and services, staying up to date with their features, benefits, and applications to effectively address customer inquiries and provide accurate information. 

  • Process credit card payments, resolve failed transactions, and monitor for potentially fraudulent activities. 

  • Provide information on Shar Music Loyalty Points program and set up customer accounts. 

  • Assist with collections for Rentals and SharWay programs. 

  • Cross selling relevant products and services. 

  • Follow pricing and margin control to ensure profitability. 

  • Understand the shipping process to provide client accurate shipping times and expectations. 

  • Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience, advocate for customer needs, and drive customer retention and expansion. 

  • Stay up to date with industry trends, customer success methodologies, and emerging technologies, and share knowledge and best practices with the team.   

  • Regular and routine onsite attendance 

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