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Customer Experience Associate Jobs in Canton, MI

Millcraft

Customer Experience Associate

Canton, MI · On-site

$15.25 - $20.25/hr

Customer Experience Associate LOCATION: Canton, MI - Onsite FLSA Status: Non-exempt TRAVEL: None WHY MILLCRAFT At Millcraft, we're more than a business, we're a family. For over 100 years, we've been ...

Millcraft

Customer Experience Associate

Canton, MI

$15.25 - $20.50/hr

THE DIFFERENCE YOU WILL MAKE Millcraft Paper Company is seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Associate in the Paper amp; Forest ...

Millcraft

Customer Experience Associate

Canton, MI · On-site

$15.25 - $20.50/hr

THE DIFFERENCE YOU WILL MAKE Millcraft Paper Company is seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Associate in the Paper & Forest Products ...

Five Below

Customer experience

Ann Arbor, MI · On-site

$16.73/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

Five Below

Customer experience

Ann Arbor, MI · On-site

$16.73/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

PNC Bank

Client Experience Associate

Sterling Heights, MI · On-site

$13.50 - $18.50/hr

As a Client Experience Associate within PNC's Retail Banking organization, you will be based in ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

PNC Bank

Client Experience Associate

Belleville, MI · On-site

$13.75 - $18.75/hr

As a Client Experience Associate within PNC's retail branch organization, you will be based in ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

ymcadetroit

Member Experience Associate

Royal Oak, MI · On-site

Now Hiring Member Experience Associates at the South Oakland Family YMCA YMCA Employee Benefits ... Experience in customer service, preferably in a busy atmosphere, and typing knowledge * Strong ...

ymcadetroit

Member Experience Associate

Royal Oak, MI · On-site

Now Hiring Member Experience Associates at the South Oakland Family YMCA YMCA Employee Benefits ... Experience in customer service, preferably in a busy atmosphere, and typing knowledge * Strong ...

PNC

Client Experience Associate

Belleville, MI · On-site

As a Client Experience Associate within PNC's retail branch organization, you will be based in ... Delivers a unique customer experience aimed at improving customer financial wellbeing and creating ...

Reliance One

Member Experience Associate

Brighton, MI · Hybrid

$18 - $21/hr

Member Experience Associate Location : Brighton, MI Pay: $18.00+ per hour (based on experience) Job ... This customer-focused role serves as the first point of contact for members calling with questions ...

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Customer Experience Associate information

See Canton, MI salary details

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How much do customer experience associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer experience associate in Canton, MI is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.62 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
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Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Canton, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $35,718 per year, or $17.2 per hour.

Customer Experience Associate

Canton, MI • On-site

Millcraft
Paper Manufacturing • 201 - 500 employees
Learn more about Millcraftexternal

$15.25 - $20.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

Job description

ROLE: Customer Experience Associate
LOCATION: Canton, MI - Onsite
FLSA Status: Non-exempt
TRAVEL: None
WHY MILLCRAFT
At Millcraft, we're more than a business, we're a family. For over 100 years, we've been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. We care deeply about our people, our customers and our communities. We believe in creating a place where you can grow, belong and make a difference. Come join us and be part of something truly special.
THE DIFFERENCE YOU WILL MAKE
Millcraft Paper Company is seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Associate in the Paper & Forest Products industry. Reporting to the Customer Experience Manager, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services by providing timely and accurate information. You will serve as the main point of contact for all customer inquiries, complaints, and product support. Additionally, you will contribute to the development and improvement of customer experience strategies, processes, and policies to enhance overall customer satisfaction and loyalty.
CORE FUNCTIONS OF THIS ROLE
  • Process customer orders and sales order changes and resolve any issues or discrepancies with order fulfillment
  • Respond to all customer inquiries, complaints, and product support requests in a timely manner
  • Identify and troubleshoot customer issues, providing appropriate solutions and ensuring resolution
  • Proactively engage with customers to understand their needs, preferences, and concerns
  • Establish and maintain excellent rapport with internal and external customers and vendors
  • Collaborate with cross-functional teams to address customer concerns and improve customer experience
  • Follow up with customers to ensure their satisfaction and gather feedback
  • Provide product recommendations, information, and upselling opportunities to customers
  • Continually build knowledge of products and services
  • Participate in team meetings and projects as needed
  • Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
  • Ensure a safe working environment by strictly following all safety protocols and standards including reporting unsafe conditions, near-misses and incidents immediately to your manager
  • Demonstrate the Millcraft Core Values (Family, Responsible, Passion, Deliver, Aspire and FUN) in day-to-day work and interactions
  • Other duties as assigned
WHAT YOU'LL NEED TO SUCCEED
  • 1-3 years of experience in customer service, sales, or product management role preferred
  • Effective problem-solving, high customer satisfaction, and efficiency.
  • Previous experience in customer service, preferably in specialized products
  • Proficient in using ERP (D365) and CRM (Customer Relationship Management) software and customer service tools
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize tasks effectively
  • Detail-oriented with a strong focus on accuracy and attention to detail
  • Strong verbal and written communication skills, with the ability to effectively interact with diverse customers
  • Ability to work independently and prioritize tasks effectively in a fast-paced environment
WHAT WINNING LOOKS LIKE
  • High Customer Satisfaction Scores (CSI): Consistently receiving positive feedback from customers after interactions, indicating their issue was resolved to their satisfaction and the experience was pleasant.
  • High First Contact Resolution (FCR) Rate: Successfully resolving the customer's inquiry or issue entirely during the first interaction, without the need for follow-ups or transfers.
  • Order Line Activity (OLA): Consistently maintain at or above average order line activity.
  • Positive Net Promoter Scores (NPS): Interactions contribute to the customer's likelihood of recommending the company to others.
  • Positive Customer Effort Score (CES): Making the customer's journey as smooth and easy as possible, minimizing the work they have to do to get their issue resolved.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.
WORK ENVIRONMENT:
At the corporate level, the work environment characteristics described herein are generally representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is moderately quiet to moderately noisy. Temperature is moderated by heat in the winter and air conditioning or air circulation methods in the summer.
HOW WE WILL TAKE CARE OF YOU
Medical, Dental, & Vision
Generous Time Off Policies
Profit-Sharing
Health Savings and Flexible Spending Accounts
Accident and Critical Illness
Employee Assistance Program
Military Leave Pay
Voluntary Dependent Life Insurance
Wellness Program
Company Paid Holidays
401k Retirement Savings Plan
Company paid Short- and Long-Term Disability
Company Paid Life Insurance
Voluntary Dependent Life Insurance
Veteran's Day Pay
Tuition Reimbursement Program
Don't meet every single requirement? That's okay. At Millcraft, we believe great people come with many different experiences, and if our core values-Family, Passion, Aspire, Responsible, and Deliver-resonate with you, we encourage you to apply. We're always looking for people who think differently, bring new perspectives, and want to grow with us.
Your passion, our purpose-let's make a difference together.
Millcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Millcraft Paper Company.

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