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Customer Success Associate Jobs in Kansas (NOW HIRING)

EDB

Principal Customer Success Manager

Topeka, KS · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

SHI GmbH

Customer Success Manager - VMware

Topeka, KS · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

AVID

$139K - $167K/yr

Job Summary We are seeking an Enterprise Customer Success Manager (CSM) to lead value-driven partnerships with our large, high-impact enterprise customers. In this role, you will guide organizations ...

IdeaTek

Sales Customer Success Specialist

Wichita, KS · On-site

IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our business customers-ensuring satisfaction, retention, and long-term growth. You'll be the friendly ...

IdeaTek

Sales Customer Success Specialist

Wichita, KS · On-site

IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our business customers-ensuring satisfaction, retention, and long-term growth. You'll be the friendly ...

IdeaTek

Sales Customer Success Specialist

Buhler, KS · On-site

IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our business customers-ensuring satisfaction, retention, and long-term growth. You'll be the friendly ...

IdeaTek

Sales Customer Success Specialist

Buhler, KS · On-site

IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our business customers-ensuring satisfaction, retention, and long-term growth. You'll be the friendly ...

Ideatek

Sales Customer Success Specialist

Buhler, KS · On-site

IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our business customers--ensuring satisfaction, retention, and long-term growth. You'll be the friendly ...

Ideatek

Sales Customer Success Specialist

Wichita, KS · On-site

IdeaTek is looking for a Sales Customer Success Specialist to own post-sale relationships with our business customers--ensuring satisfaction, retention, and long-term growth. You'll be the friendly ...

Harris

The Customer Care & Support Representative works closely with our new and existing customers to ... Our success has been realized through investments in our proprietary software and market expertise.

Harris

The Customer Care & Support Representative works closely with our new and existing customers to ... Our success has been realized through investments in our proprietary software and market expertise.

CoLab Software

Partner with Customer Success Managers, Solutions Engineers, and the Implementation Specialist to translate real-world customer friction into learning priorities Design & Build Scalable Learning ...

RENT ONE

Client Retention Specialist

Wichita, KS · On-site

$16 - $17/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

New

RENT ONE

Client Retention Specialist

Wichita, KS · On-site

$16 - $17/hr

ALTERNATIVE JOB TITLES Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer ...

New

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Kansas

Customer Success Associate information

See Kansas salary details

$16.5K

$47.3K

$82.9K

How much do customer success associate jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success associate in Kansas is $47,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,900.00 and $58,400.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Kansas? The most popular types of Customer Success jobs in Kansas are:
What are popular job titles related to Customer Success Associate jobs in Kansas? For Customer Success Associate jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Kansas look for? The top searched job categories for Customer Success Associate jobs in Kansas are:
What cities in Kansas are hiring for Customer Success Associate jobs? Cities in Kansas with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Kansas as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,260 per year, or $22.7 per hour.

Customer Success Manager

Polo Custom Products

Topeka, KS • On-site

Other

Posted 18 days ago

Job description

POSITION SUMMARY
Grow and support profitable sales of custom sewn, sealed and thermoformed products through effective management of sales representatives and lower level customer accounts in the assigned division(s).
ESSENTIAL FUNCTIONS (Primary accountability for specific functions and results)
  1. Serves as a positive role model consistent with Polo's corporate culture at all times.
  1. Manage profitable sales in the assigned Division(s) for Polo Custom Products through the following activities:
    1. Intimately know assigned customer base, understand their needs and what makes them profitable so Polo can be their "go to" supplier.
    2. Understand and stay up to date on assigned Divisions related industry, including changes and new regulations so our customers rely on Polo to help them stay on top of their industry.
    3. Travel as needed to Polo facilities and assigned accounts to better undertand their business needs and build strong relationships with their key personnel.
    4. Attend Division specific webinars, seminars, supplier summits, and supplier events that will help you better understand the customer and their industry.
  2. Provide reliable back up to Customer Account Specialists in day-to-day activities.
  3. Coordinates new and existing sales programs through product development and manufacturing process, while maximizing profit and value to the customer.
  4. Serves as key person for training and development in Customer Account Specialists.
  5. Responsible for customer order verification, entry, confirmation, tracking, changes and expediting as necessary for assigned accounts.
  6. Responsible for ensuring assigned customer base is profitable through the following activities:
    1. Review inventory reports for slow moving products.
    2. Managing raw material price increases and MOQ's.
    3. Process and help facilitate ECN's for assigned accounts.
    4. Run Customer Aging Order Report and take action on dormant accounts.
    5. Manage customer relationship to ensure a positive experience.
  7. Cross training with other Divisions and departments in order to learn more about Polo's overall business.
  8. Produces and maintains electronic/paper company and customer documents and files.
  9. Processes customer requests, such as complaints, returns, quotations, and samples.
  10. Answers incoming calls and directs to appropriate person, including inquiry calls from prospective customers.
  11. Create and edit any work instructions pertinent to Customer Account Specialists.

ADDITIONAL RESPONSIBILITIES (Not essential & could be performed by others, if necessary)
  1. Identify and focus on assigned customers. Work towards achieving, maintaining and exploring ways to improve current processes to better serve our customers.
2.Manage all aspects of existing and new accounts as assigned.
3.Assist Division Manager(s) with displaying at and/or walking specific trade shows to better understand trends in the division and build relationships with key customers and prospects.
4.Other duties as assigned.
DIMENSIONS OF AUTHORITY
Positions that report to this position:
N/A
Limits of authority to change subordinates' salaries, job assignments, operating policies, etc.:
N/A
Limits of capital expenditure authority:
N/A
Other limits to authority:
N/A
POSITION REQUIREMENTS
To perform at a proficient level and to be fully qualified, a person would be expected to have:
Education:
(minimum required)
Associate's degree/2 years of college required. Bachelor's degree preferred.
Experience:
(minimum required)
1-2 years in a customer service role (business-to-business sales environment preferred).
Licenses/Certifications:
(minimum required)
Enter licenses/certifications.
Knowledge/Skills/Abilities (minimum required):
1.Communicates well and enjoys working with internal/external customers.
2.Able to use Microsoft Word/Windows/Excel/Outlook/PowerPoint, and Internet navigation.
3.Resourceful, detail oriented, highly organized, work well under pressure, and able to prioritize.
4.Willing to work overtime as needed, and possess ability to follow projects through to completion.
5.Highly personable.
6.Excellent phone skills.
7.Dependable.
8.Team player.
9.Able to use general office equipment.
10.Good math skills.
11.Able to type 40 wpm.
12.Familiar with data entry.
Physical Requirements:
  1. Able to sit for extended periods of time while conducting work on computer workstations including mouse, keyboard and monitor.
  2. Able to communicate via phone, e-mail, or in person with internal and external customers.
  3. Able to constantly move about the facility.
  4. Able to operate standard office equipment.
Work Environment:
  1. Typical office environment.

Limitations and Disclaimer
The above job description is meant to describe the general nature and level of working being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

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