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Customer Success Associate Jobs in Alabama (NOW HIRING)

Transform9

Director of Client Success

Birmingham, AL · On-site

Requirements * 8+ years in customer success or account management, with 3+ years leading teams * Track record of building CS processes from scratch and hitting retention targets * Data-driven ...

Transform9

Director of Client Success

Birmingham, AL · On-site

Requirements * 8+ years in customer success or account management, with 3+ years leading teams * Track record of building CS processes from scratch and hitting retention targets * Data-driven ...

Landing

Partner Success Manager

Birmingham, AL · On-site

As a Partner Success Manager, you'll work with a Director of Development on managing their ... Previous customer service/ partner experience * Strong organizational skills * Ability to multitask ...

Landing

Partner Success Manager

Birmingham, AL · On-site

As a Partner Success Manager, you'll work with a Director of Development on managing their ... Previous customer service/ partner experience * Strong organizational skills * Ability to multitask ...

Huntington

Sr. Client Success Manager - Payments

Hoover, AL · On-site +1

$93K - $189K/yr

Will work with commercial customers. Duties and Responsibilities: * Grow and maintain client ... Proven success managing large or complex accounts. * Demonstrated ability to sell the spectrum of ...

New

Penske

Customer Service Coordinator

Montgomery, AL · On-site

$17.75 - $23.25/hr

With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Qualifications: 2 years of ...

Penske

Customer Service Coordinator

Montgomery, AL · On-site

$17.75 - $23.25/hr

With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Qualifications: 2 years of ...

Penske

Customer Service Coordinator

Birmingham, AL

$16.75 - $22/hr

With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Qualifications: 2 years of ...

Penske

Customer Service Coordinator

Birmingham, AL

$16.75 - $22/hr

With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Qualifications: 2 years of ...

Penske

Customer Service Coordinator

Birmingham, AL · On-site

$16.75 - $22/hr

With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Snelling - Birmingham

Field Quality Associate

Vance, AL · On-site

$23.25/hr

... on customer success, product quality, and operational excellence, we'd like to hear from you. All qualified and interested Field Quality Associate candidates please submit resumes for immediate ...

Royal Brass And Hose

Warehouse Associate

Hueytown, AL · On-site

$14.25 - $17/hr

Our solutions, expertise and service excellence empower customer success. We are employee-owned ... Job purpose Warehouse associate performs general warehouse duties such as but not limited to ...

ROYAL Brass and Hose

Warehouse Associate

Hueytown, AL · On-site

$14.25 - $17/hr

Our solutions, expertise and service excellence empower customer success. We are employee-owned ... Job purpose Warehouse associate performs general warehouse duties such as but not limited to ...

Wawa, Inc.

Customer Service Associate

Semmes, AL · On-site

$15 - $18.75/hr

We're proud to be a part of a winning team of Associate owners who shape our success. We're ... As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by ...

Wawa, Inc.

Customer Service Associate

Mobile, AL · On-site

$15 - $18.75/hr

We're proud to be a part of a winning team of Associate owners who shape our success. We're ... As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by ...

Wawa, Inc.

Customer Service Associate

Robertsdale, AL · On-site

$15 - $18.75/hr

We're proud to be a part of a winning team of Associate owners who shape our success. We're ... As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by ...

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Showing results 41-60

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Alabama

Customer Success Associate information

See Alabama salary details

$16.8K

$48K

$84.3K

How much do customer success associate jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success associate in Alabama is $48,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,400.00 and $59,400.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Alabama? The most popular types of Customer Success jobs in Alabama are:
What are popular job titles related to Customer Success Associate jobs in Alabama? For Customer Success Associate jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Alabama look for? The top searched job categories for Customer Success Associate jobs in Alabama are:
What cities in Alabama are hiring for Customer Success Associate jobs? Cities in Alabama with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Alabama as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,030 per year, or $23.1 per hour.

Director of Client Success

Transform9

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 hours ago

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.
Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.
About the role
Retention is the whole ballgame for a company whose product answers its clients' phones - and ours is working: net revenue retention is currently above 140%. You'll lead the entire post-sale organization - account management, implementation, and support, 10+ people and growing - and own the playbooks that keep that number climbing as we scale.
What you'll do
  • Lead and grow a 10+ person organization spanning account management, implementation, and support
  • Protect and build on our 140%+ net revenue retention as the account base scales
  • Build the playbooks: onboarding, QBRs, health scoring, risk escalation
  • Develop relationships with senior stakeholders at our top accounts
  • Own and resolve complex escalations end-to-end
  • Partner with sales, product, and engineering as the voice of the customer
  • Define and report the CS metrics that matter to leadership and the board
Location
Full-time onsite at our Birmingham, AL office.
Requirements
  • 8+ years in customer success or account management, with 3+ years leading teams
  • Track record of building CS processes from scratch and hitting retention targets
  • Data-driven operator: NRR, adoption, and time-to-value are your native language
  • Strong hiring and coaching record
Nice to have
  • Experience in healthcare technology or with provider organizations
  • Experience leading implementation or support functions alongside account management

Benefits
  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.
Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Note: the Transform9 team will only email you from a transform9.com email address.

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