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Customer Success Associate Remote Jobs in Hackensack, NJ

Harris

Customer Success Coordinator

New York, NY · Remote

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...

New

Harris

Customer Success Coordinator

New York, NY · Remote

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...

Impact.com

Customer Success Director

New York, NY · Remote

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop ...

Findigs

Senior Customer Success Manager

New York, NY · Remote

$145K - $175K/yr

... remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over ... Lead in scaling and refining our customer success practice by helping define playbooks, processes ...

Stedi

Customer Success Engineer

New York, NY · On-site +1

$120K - $200K/yr

What we are looking for We're growing our Customer Success Engineering team. This team is the face of the organization. You'll work directly with customers to help them get the most out of Stedi, and ...

Double

Customer Success Manager

New York, NY · On-site +1

$80K - $100K/yr

We're bringing on dozens of new customers each month. You will be the main point of contact for ... Identify barriers to success or any roadblocks that would hinder accounts from fully adopting the ...

Insightful

Premier Customer Success Manager

New York, NY · On-site +1

$110K - $140K/yr

It reports to the Head of Customer Success and works closely with Product, Sales, and Support. Responsibilities: * Own a substantial book of existing Premier accounts requiring varying levels of ...

Impact.com

Customer Success Manager

New York, NY · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

Assort Health

Senior Customer Success Manager

New York, NY · On-site +1

$170K - $260K/yr

About the Team Assort's Customer Success function delivers white-glove service to leading health systems and provider groups, ensuring they realize the full value of our platform. You'll join a sharp ...

Assort Health

Manager, Customer Success Team

New York, NY · On-site +1

$180K - $250K/yr

About the Team Assort's Customer Success function delivers white-glove service to leading health systems and provider groups, ensuring they realize the full value of our platform. You'll lead a sharp ...

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Showing results 41-60

All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Hackensack, NJ

Customer Success Associate Remote information

See Hackensack, NJ salary details

$20.2K

$57.8K

$101.4K

How much do customer success associate remote jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success associate remote in Hackensack, NJ is $57,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $71,400.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Hackensack, NJ?

The most popular types of Customer Success Remote jobs in Hackensack, NJ are:

What job categories do people searching Customer Success Associate Remote jobs in Hackensack, NJ look for?

The top searched job categories for Customer Success Associate Remote jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Customer Success Associate Remote jobs?

Cities near Hackensack, NJ with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Hackensack, NJ as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $57,795 per year, or $27.8 per hour.

Customer Success Manager (Remote-USA)

DeepJudge

New York, NY • On-site, Remote

$125K - $175K/yr

Full-time

Re-posted 15 days ago

Job description

About DeepJudge:
DeepJudge is the intelligence layer for legal work. Founded by former Google search engineers with PhDs in AI from ETH Zurich, we help legal teams unlock the institutional knowledge trapped inside their organizations, through world-class enterprise search and AI infrastructure.
Every firm can license the same AI models, but no two firms share the same institutional knowledge. Decades of experience, work product, and precedent are often trapped across systems, underused and inaccessible. DeepJudge makes this expertise instantly available through world-class enterprise search and AI infrastructure, enabling firms to automate workflows, build knowledge-powered applications, and turn experience into a lasting advantage.
Our platform is trusted by many of the world's leading law firms, including Holland & Knight, Gunderson Dettmer, Cozen O'Connor, ArentFox Schiff, CMS Switzerland, and Schoenherr, as well as leading Fortune 500 corporate legal teams. We are headquartered in Switzerland with a growing team across North America and Europe, backed by a $42.2M Series A led by Felicis with continued support from Coatue. Recent launches such as SuperSearch and partnerships with Thomson Reuters and Harvey reflect the increasing adoption of DeepJudge across legal workflows.
At DeepJudge, we move fast, think rigorously, and care deeply about what we build. We combine cutting-edge research with close collaboration with our clients to deliver solutions that truly make an impact. If you want to be part of a team defining how AI transforms high-stakes knowledge work, this is the place to do it.
If you are passionate about delivering exceptional customer experiences and building lasting client relationships, we would love to connect with you about joining our rapidly growing team as a Customer Success Manager. You will play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability.
Your responsibilities will include:
Retention & Growth: Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients.
Client Onboarding: Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs.
Relationship Management: Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.
Project & Stakeholder Management: Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success.
Presentations & Training: Lead engaging training sessions and business reviews with senior professionals.
Issue Resolution: Proactively address client concerns and resolve issues with professionalism and efficiency.
Insights & Feedback: Gather client feedback to drive continuous improvement and contribute to product development.
What we are looking for:
  • Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment.
  • Professionalism: Polished communication and presentation skills, with the ability to confidently engage senior legal professionals.
  • Legal Expertise (Nice to Have): A Juris Doctor (J.D.) or prior experience practicing law is highly preferred, demonstrating an in-depth understanding of legal workflows and client needs.
  • Tech-Savvy: Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs).
  • Strategic & Self-Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic "startup/scale-up" environment where you will help build processes rather than simply follow a pre-existing playbook.
  • Detail-Oriented: A meticulous approach to managing tasks, timelines, and client requests.
  • Responsive & Reliable: Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communication.
  • Global Collaboration: Ability to work effectively within our dynamic international environment which requires a degree of flexibility to accommodate regular meetings and real-time collaboration across different time zones (including Europe).

What you can look forward to:
  • The opportunity to work with cutting-edge technologies in the LegalTech and AI space
  • The ability to work remotely within a global company
  • Competitive salary and incentives
  • A supportive and collaborative company culture that values your contributions
    Compensation is determined based on role level, location, skills, and experience, and the pay of employees in similar positions. The expected compensation range is $125,000 OTE and $175,000 OTE. Eligible employees may also receive incentives and benefits as part of the total compensation package including equity. This position is open to candidates who are legally authorized to work in the United States.
    At DeepJudge, we believe great teams are built on diverse perspectives and experiences. We are proud to be an equal opportunity employer and are committed to fostering an inclusive, high-performance culture where everyone can thrive. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, disability, veteran status, or any other characteristic protected by law.
    If this role excites you, but you feel you don't meet every qualification, we encourage you to apply anyway and tell us why you'd be a great fit.

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