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Customer Success Agent Jobs in Rochester, NY (NOW HIRING)

Schnitzer Agency

Life Insurance Sales Agent

Rochester, NY · On-site +1

$30K - $160K/yr

A familiarity with CRM platforms is helpful * An ability to build and nurture internal and external ... Your level of success will be determined by several factors, including the amount of work you put ...

GEICO

entry level sales agent

Batavia, NY · On-site

We thrive through relentless innovation to exceed our customers' expectations while making a real ... Mentorship from an experienced agent with an interest in your success. * Professional office ...

GEICO

entry level sales agent

Batavia, NY

We thrive through relentless innovation to exceed our customers' expectations while making a real ... Mentorship from an experienced agent with an interest in your success. * Professional office ...

GEICO

entry level sales agent

Batavia, NY

We thrive through relentless innovation to exceed our customers' expectations while making a real ... Mentorship from an experienced agent with an interest in your success. * Professional office ...

GEICO

entry level sales agent

Batavia, NY · On-site

We thrive through relentless innovation to exceed our customers' expectations while making a real ... Mentorship from an experienced agent with an interest in your success. * Professional office ...

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All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in Rochester, NY

Customer Success Agent information

See Rochester, NY salary details

$9

$17

$27

How much do customer success agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer success agent in Rochester, NY is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.71 per hour, depending on experience, location, and employer.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.
What are popular job titles related to Customer Success Agent jobs in Rochester, NY? For Customer Success Agent jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Success Agent jobs in Rochester, NY look for? The top searched job categories for Customer Success Agent jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Agent jobs? Cities near Rochester, NY with the most Customer Success Agent job openings:
Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,306 per year, or $17.9 per hour.

Office Representative - State Farm Agent Team Member

State Farm

Fairport, NY • On-site

$17 - $21/hr

Full-time

Re-posted 3 days ago

State Farm rating

7.4

Company rating: 7.4 out of 10

Based on 1,544 frontline employees who took The Breakroom Quiz

225th of 303 rated insurance

Job description

Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
  • Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...
  • Hourly pay
  • Growth potential/Opportunity for advancement within my agency

Requirements
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to effectively relate to a customer
  • Property and Casualty license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Compensation: $17.00 - $21.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Fairport, NY and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

What State Farm employees say

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