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Customer Success Agent Jobs in Rochester, NY (NOW HIRING)

Agency Diaz

Life Insurance Sales Agent

Rochester, NY · On-site +1

$75K - $160K/yr

We believe success belongs to those who hate losing more than they love being comfortable, who do ... A familiarity with CRM platforms is helpful * An ability to build and nurture internal and external ...

New

Benchmark

Hotel Front Desk Agent-PT

Hilton, NY · On-site

$15 - $16/hr

... success, in over 230 properties worldwide. Join their team and experience the benefits of working ... Provide exceptional customer service by being engaging and taking sincere interest * Interacts with ...

GEICO

entry level Service Agent

Batavia, NY · On-site

$16.25 - $20.25/hr

We thrive on relentless innovation to exceed our customers' expectations while making a real impact ... Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay ...

GEICO

entry level Service Agent

Batavia, NY

$16.25 - $20.25/hr

We thrive on relentless innovation to exceed our customers' expectations while making a real impact ... Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay ...

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All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in Rochester, NY

Customer Success Agent information

See Rochester, NY salary details

$9

$17

$27

How much do customer success agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer success agent in Rochester, NY is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.71 per hour, depending on experience, location, and employer.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Agent jobs in Rochester, NY?

For Customer Success Agent jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in Rochester, NY look for?

The top searched job categories for Customer Success Agent jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Success Agent jobs?

Cities near Rochester, NY with the most Customer Success Agent job openings:

Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,306 per year, or $17.9 per hour.

Acquisition Specialist - State Farm Agent Team Member

Ryan Bush - State Farm Agent

Canandaigua, NY • On-site

$40K - $75K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 11 days ago

Job description

Benefits:
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Vision insurance
  • Bonus based on performance
  • Company parties
  • Dental insurance

LOCATION: FAIRPORT, NY 
DISCRIPTION:
As a sales team member for Ryan Bush State Farm, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:
  • Provide information about insurance products and services.
  • Assist customers with quoting and starting business with State Farm 
  • Handle customer inquiries and provide timely responses.
  • Maintain accurate records of customer interactions.
  • Provide an exceptional customer experience to all customers.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Experience in customer service or sales preferred.
  • Communication and problem-solving abilities.
Qualifications
  • Strong communication and relationship-building skills.
  • Detail-oriented and organized, with the ability to manage multiple tasks.
  • Comfortable initiating contact and interacting with prospective customers.
  • Previous experience in marketing, outreach, or customer service preferred.
  • Must be able to obtain applicable state insurance licenses.