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Customer Success Agent Jobs in Rochester, NY (NOW HIRING)

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Customer Success Agent information

See Rochester, NY salary details

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How much do customer success agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer success agent in Rochester, NY is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $19.71 per hour, depending on experience, location, and employer.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.
What are popular job titles related to Customer Success Agent jobs in Rochester, NY? For Customer Success Agent jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Success Agent jobs in Rochester, NY look for? The top searched job categories for Customer Success Agent jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Success Agent jobs? Cities near Rochester, NY with the most Customer Success Agent job openings:
Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,306 per year, or $17.9 per hour.

Financial Services Representative - State Farm Agent Team Member

Rita Prince - State Farm Agent

Fairport, NY • On-site

$48K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

ROLE DESCRIPTION:
Rita Prince - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Financial Services Representative – State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. You may also assist in developing strategies and establishing quotas for our agency.
If you are energetic, goal-oriented, and sales-minded, we are excited to harness your talents in this rewarding opportunity to build your career.
RESPONSIBILITIES:
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Work with the agent to establish and meet marketing goals.
  •  Maintain a strong work ethic with a total commitment to success each and every day.
  • Work alongside your agency’s team to ensure successful long-lasting customer relations.
QUALIFICATIONS:
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Ability to effectively relate to a customer
  •  Property & Casualty license preferred
BENEFITS:
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Profit sharing
  • Growth potential/Opportunity for advancement within my office
  • Licensing reimbursement after 12 months