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Customer Success Agent Jobs in Michigan (NOW HIRING)

Magline, INC

Customer Service Agent

Standish, MI · On-site

$12.75 - $17/hr

The Customer Service Agent will interact directly with dealers, end-use customers and sales ... Exceptional performance and success; Ongoing quest for improvement Vision: * To make work easier ...

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How much do customer success agent jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer success agent in Michigan is $15.84, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.40 per hour, depending on experience, location, and employer.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are popular job titles related to Customer Success Agent jobs in Michigan?

For Customer Success Agent jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in Michigan look for?

The top searched job categories for Customer Success Agent jobs in Michigan are:

What cities in Michigan are hiring for Customer Success Agent jobs?

Cities in Michigan with the most Customer Success Agent job openings:

Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $32,940 per year, or $15.8 per hour.

Customer Success Manager

Campfire Interactive

Ann Arbor, MI • On-site

Other

Re-posted 4 days ago

Job description

Customer Success Manager

Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project management. With over 12,000 users globally, our software empowers automotive suppliers to optimize portfolios, manage profitability, and make confident, data-driven decisions.

Campfire's core values: Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change

Job Description

As a Customer Success Manager (CPQ), you will be the primary point of contact for Campfire customers using our Configure, Price, Quote software modules. You will be responsible for developing lasting customer relationships that promote retention and loyalty, supporting customers as they move from pilots to active production users, and leading support activities across cost estimation, quoting, pricing, and change management. You will also gather and document customer requirements, contribute product insights based on customer experience, and help develop scalable customer success processes as our global customer base grows.

Location & Work Model

  • Ann Arbor, MI — Hybrid: Primarily remote with 3 days in-office every other week
  • 10–20% travel to customer sites for onboarding, training, or strategic reviews
  • Flexible schedule; occasional evening/weekend availability for urgent customer needs

Key Responsibilities

  • Customer Relationship Management
    • Develop customer relationships that promote retention, loyalty, and long-term account health
    • Support customers through the full lifecycle — from pilot to active production — ensuring smooth transitions
    • Lead customer support activities for cost estimation, quoting, pricing, and change management modules
    • Conduct training sessions, onboarding, and quarterly business reviews across multiple geographic markets
    • Identify and pursue opportunities for subscription renewals, upsells, and account expansion
  • Technical & Domain Expertise
    • Gather and document customer requirements for business processes including cost/price analysis, supply chain management, sales and material forecasting, and production capacity
    • Understand and debug complex automotive cost models in collaboration with customers
    • Work with customers to ensure productive use of Campfire software and maximize ROI
  • Process & Team Collaboration
    • Develop customer success processes that drive efficient, standardized outcomes across a growing customer base
    • Collaborate with Product, Sales, and Support teams to relay customer feedback and inform the Campfire solution roadmap
    • Maintain accurate documentation of customer requirements, interactions, and action items in the CRM
    • Manage multiple customer projects concurrently, meeting deadlines while delivering high-quality outcomes
Qualifications

Core Competencies

  • Proven ability to build and maintain long-lasting, healthy relationships with enterprise customers
  • Excellent verbal and written communication skills; comfortable engaging diverse stakeholders
  • Strong problem-solving skills — able to work through complex issues independently and with a team
  • Top-down, big-picture thinker who can connect day-to-day work to broader business outcomes
  • Ability to thrive in a fast-paced, collaborative startup environment
  • Strong mathematical aptitude; comfortable with financial or cost-based analysis
  • Eagerness to learn and adapt to new tools, processes, and customer environments

Technical Skills

  • Experience delivering training and support across multiple geographic markets
  • Ability to understand and work within complex automotive cost models
  • Background collaborating with product development teams to ideate and implement scalable solutions
  • Proficiency with Microsoft Excel and/or other financial modeling tools for cost and price analysis
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred
  • Automotive industry knowledge preferred

Work Experience

  • 4+ years of relevant experience in a customer-facing role — customer success, customer support, or system implementation
  • Experience in the computer software or SaaS industry highly desirable
  • Experience with cost models in Microsoft Excel or similar software packages

Education

  • BA/BS degree in Finance, Business, Engineering, or a related discipline
Additional Information

All your information will be kept confidential according to EEO guidelines.

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