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Customer Success Advisor Jobs in Minnesota (NOW HIRING)

Minnesota Jobs

Lead Customer Success Manager

Saint Paul, MN · On-site

$96K - $124K/yr

In this high-impact role, you will serve as a trusted advisor to our most valued enterprise customers, championing their success by aligning our cutting-edge solutions with their long-term business ...

New

Minnesota Jobs

Lead Customer Success Manager

Minneapolis, MN · On-site

$96K - $124K/yr

In this high-impact role, you will serve as a trusted advisor to our most valued enterprise customers, championing their success by aligning our cutting-edge solutions with their long-term business ...

New

Vontier

Lead Customer Success Manager

Saint Paul, MN · On-site

$96K - $124K/yr

In this high-impact role, you will serve as a trusted advisor to our most valued enterprise customers, championing their success by aligning our cutting-edge solutions with their long-term business ...

New

Vontier

Lead Customer Success Manager

Minneapolis, MN · On-site

$96K - $124K/yr

In this high-impact role, you will serve as a trusted advisor to our most valued enterprise customers, championing their success by aligning our cutting-edge solutions with their long-term business ...

New

Spscommerce

Customer Success Executive

Minneapolis, MN · Hybrid

$78K - $117K/yr

As a Customer Success Executive on our Strategic Partnerships team, you'll be the primary point of ... advisor on retail compliance operations. * Guide customers through onboarding, product adoption ...

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All JobsCustomer Success Advisor JobsCustomer Success Advisor Jobs in Minnesota

Customer Success Advisor information

See Minnesota salary details

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$32

How much do customer success advisor jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer success advisor in Minnesota is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $23.32 per hour, depending on experience, location, and employer.

What is a customer success advisor?

A Customer Success Advisor is a professional who helps customers achieve their goals by providing ongoing support, guidance, and education about a company's products or services. Their main objective is to ensure customers have a positive experience, maximize the value they receive, and maintain long-term relationships. They often work closely with sales, support, and product teams to address customer needs and proactively resolve any issues that arise. Customer Success Advisors play a crucial role in reducing customer churn and driving customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer success advisor?

To excel as a Customer Success Advisor, you need strong communication skills, a customer-focused mindset, and experience in account management or support roles, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and certifications in customer success practices, are commonly required. Outstanding problem-solving abilities, empathy, and adaptability help you build rapport and manage challenging situations. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a customer success advisor typically collaborate with other departments to ensure client satisfaction?

Customer Success Advisors work closely with teams such as Sales, Product, and Support to understand client needs and resolve issues efficiently. They often relay customer feedback to product teams to inform improvements and coordinate with sales to identify upsell or renewal opportunities. Regular communication and cross-functional meetings are common, ensuring all departments are aligned in delivering a positive customer experience. This collaborative approach is key to proactively addressing challenges and fostering strong client relationships.

What is the difference between Customer Success Advisor vs Customer Support Specialist?

AspectCustomer Success AdvisorCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves customer issues and technical problems
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, technical support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Common UsageSubscription services, SaaS companies, B2B industriesTech companies, software providers, hardware support

While both roles involve assisting customers, a Customer Success Advisor focuses on building relationships and ensuring long-term satisfaction, whereas a Customer Support Specialist primarily addresses immediate technical issues. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Advisor jobs in Minnesota?

For Customer Success Advisor jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Customer Success Advisor jobs in Minnesota look for?

The top searched job categories for Customer Success Advisor jobs in Minnesota are:

Customer Success Advisor jobs near you
Infographic showing various Customer Success Advisor job openings in Minnesota as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $42,250 per year, or $20.3 per hour.

Customer Success Manager

Scientific Safety Alliance

Plymouth, MN • On-site

$75K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Start Date: Immediate

Location: On-Site, 5000 23rd Ave N, Plymouth, MN 55447

Compensation: $65,000 - $80,000 + Equity

Overview

For over 45 years, CSI has been a trusted leader in testing and certifying controlled environments.

Originally focused on Minneapolis, we now serve the entire Midwest and New England, working

with over 600 clients in the medical device, pharmaceutical, and academic sectors.

In 2023, CSI became part of SSA, a fast-growing, founder and employee-owned scientific services

company that provides testing, inspection, calibration, and filtration products to over 4,000

customers nationwide. SSA is revolutionizing the way scientists navigate regulatory servicesand

we were recently named to Inc. Magazine's 2024 list of the 5,000 fastest-growing private

companies.

The Opportunity: Customer Success Manager

We're looking for a self-motivated, driven, strategic-minded, and client-obsessed CSM to drive

customer satisfaction, retention, and revenue growth. In this role, you will be a key player in

ensuring customers experience seamless onboarding, proactive support, and long-term value from

our services.

This role will initially report to the Operations Manager and work closely with our COO, VP of

Sales, and Field Operations teams to build and execute a customer-centric strategy. You will have

the opportunity to shape and refine our customer engagement playbook, helping us scale

personalized, high-touch support while ensuring operational efficiency. As a key advocate for our

customers, you'll also provide valuable insights that influence process improvements, service

offerings, and overall business strategy.

How You Will Make an Impact

  • Own Customer Relationships: You will be the primary point of contact for our
  • customers, ensuring the value of our services are maximized.
  • Drive Renewals & Growth: Proactively manage client relationships to reduce churn and
  • identify upsell/cross-sell opportunities.
  • Seamless Onboarding: Ensure a smooth transition from sales, coordinate field service deployments, and guide new customers through their first engagements.
  • Data-Driven Decisions: Leverage customer data and trends to drive retention strategies and continuously improve customer experience.
  • Regular Touchpoints: Conduct proactive check-ins, troubleshoot issues, and anticipate customer needs.
  • Refine & Scale Customer Engagement: Help build best practices, playbooks, and automation strategies to ensure a world-class customer journey.

Outcomes // KPIs

  • Customer Retention & Revenue Preservation: Build strong relationships to ensure long term satisfaction and minimize churn.
  • Churn Rate: Maintain a high customer retention rate.
  • Renewal Rate: Ensure customers continue using our service.
  • Average Revenue per Client (ARPC): Identify opportunities for customer expansion and revenue growth.
  • Net Promoter Score: Drive Loyalty and positive customer feedback.

Your Day-to-Day Responsibilities

  • Build & Maintain Strong Customer Relationships Serve as a trusted advisor, helping customers optimize their experience.
  • Analyze Customer Data & Trends Identify proactive solutions before issues arise.
  • Collaborate with Sales & Field Teams Ensure smooth communication and account management.
  • CRM Management Track interactions, monitor customer health, and manage reporting.
  • Concurrent Project Management Oversee service delivery timelines and customer touchpoints.
  • Operational Agility Ability to quickly manage and navigate shifting priorities.
  • Continuously Improve Processes Develop playbooks, best practices, and engagement strategies to enhance customer experience

What We're Looking For

  • 3-5 years of strategic sales, customer success or account management experience, preferably

in a high growth environment.

  • Project management skills Strong ability to organize, prioritize, and execute multiple

initiatives.

  • Comfort with Ambiguity You thrive in a fast-paced, evolving environment and enjoy

building processes from scratch.

  • Exceptional Communication Strong written and verbal skills with the ability to simplify

complex ideas.

  • Data-Driven Approach Ability to analyze customer data and turn insights into action.
  • Tech-Savvy Experience with CRM platforms, Excel, and process automation tools.

Benefits

  • Equity ownership in SSA
  • 401(k)
  • Dental insurance
  • Vision insurance
  • Health insurance (100% for employee and family)
  • Life insurance
  • Paid time off
  • Parental leave

If you are passionate about driving customer success, have the skills we are looking for, and want to be a part of the rocket ship we are building, we want to hear from you!!