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Customer Success Account Management Jobs (NOW HIRING)

Brivo

Customer Success Account Manager

Bethesda, MD · On-site

$75K - $80K/yr

Customer Success Account Manager Department: Customer Success Employment Type: Full Time Location ... Strategic Revenue Management: Strategically manage and execute initiatives to meet or exceed ...

Ambi Robotics

Customer Success Account Manager

Berkeley, CA · On-site

$115K - $150K/yr

The ideal candidate has 3-5 years of experience in Customer Success, Technical Account Management, or a comparable client-facing role, a track record managing enterprise or Fortune 500 accounts, and ...

Talentpluto

Customer Success Manager

Manhattan, NY · On-site

$130K - $200K/yr

Travel to customers as needed (approximately 25% of the time) Requirements: * 2-4 years in customer success, account management, or another revenue-oriented role * Strong commercial instincts with a ...

talentpluto

Customer Success Manager

New York, NY · Remote

$130K - $200K/yr

Travel to customers as needed (approximately 25% of the time) Requirements * 2-4 years in customer success, account management, or another revenue-oriented role * Strong commercial instincts with a ...

talentpluto

Customer Success Manager

New York, NY · Remote

$130K - $200K/yr

Travel to customers as needed (approximately 25% of the time) Requirements * 2-4 years in customer success, account management, or another revenue-oriented role * Strong commercial instincts with a ...

talentpluto

Customer Success Manager

New York, NY · Remote

$130K - $200K/yr

Travel to customers as needed (approximately 25% of the time) Requirements * 2-4 years in customer success, account management, or another revenue-oriented role * Strong commercial instincts with a ...

NetNow, Inc

Manager, Customer Success

Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role About NetNow NetNow is a fast-growing credit management platform helping suppliers modernize ...

NetNow, Inc

Manager, Customer Success

Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role About NetNow NetNow is a fast-growing credit management platform helping suppliers modernize ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

$65K - $75K/yr

Experience in client-facing roles (examples: customer success, account management, or consulting). * Proven ability to build and maintain strong client relationships. * Proactive problem-solver with ...

Pavago

Customer Success Manager

Customer Success Manager (SaaS, Account Management & Client Retention) - Remote | U.S. Hours ... Account & Relationship Management * Manage a portfolio of 20-40 active client accounts. * Serve as ...

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How much do customer success account management jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer success account management in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

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Customer Success Account Manager

Bethesda, MD • On-site

Brivo
IT Services • 51 - 200 employees
Learn more about Brivoexternal

$75K - $80K/yr

Other

Posted 9 days ago

Job description

Customer Success Account Manager
Department: Customer Success
Employment Type: Full Time
Location: Bethesda
Reporting To: Rodolfo Beltran
Compensation: $75,000 - $80,000 / year
Description
The Customer Success Account Manager (CSAM) is a pivotal role focused on maximizing customer value, driving retention, and identifying growth opportunities within a dedicated book of business. The CSAM acts as the primary post-sale contact, ensuring high customer satisfaction, deep product adoption, and alignment between the customer's strategic goals and Brivo's cutting-edge Access Control (ACS) and Video solutions. This role requires a blend of account management, strategic consulting, and commercial acumen to generate pipeline and increase recurring revenue.
Key Responsibilities
  • Strategic Revenue Management: Strategically manage and execute initiatives to meet or exceed Recurring Monthly Revenue (RMR) and Net Revenue Retention (NRR) targets across a complex portfolio.
  • Commercial Growth & Qualification: Proactively translate customer strategic goals and realized value into qualified commercial expansion opportunities (upsell/cross-sell).
  • Strategic Partnership: Serve as the trusted strategic advisor and primary executive-level contact post-sale, ensuring long-term partnership with key customer executives.
  • Customer Strategy & Planning: Lead quarterly Executive Business Reviews (EBRs) and strategic planning sessions to proactively align Brivo solutions with customer long-term strategic and financial objectives
  • Maximize ROI & Value Realization: Ensure customers realize maximum quantifiable Return on Investment (ROI) by driving and measuring strategic, deep product adoption.
  • Commercial Enablement: Partner with the Sales team to formally generate qualified pipeline and leverage deep account context to influence the successful closing of renewals and expansion opportunities.
  • Voice of the Customer: Act as the voice of the customer internally, providing valuable feedback to Product Management, Engineering, and Marketing to inform future development and messaging.
  • Communication: Execute a proactive, tailored engagement model (e.g., executive check-ins, strategic roadmap discussions) to maintain optimal account health and satisfaction.
  • Expert-Level Product Knowledge: Maintain comprehensive, expert-level knowledge of the entire Brivo product suite to provide consultative and strategic guidance.
Skills, Knowledge & Expertise
  • Minimum of 5-7 years of experience in a customer-facing role, such as Customer Success, Account Management, or Sales/Business Development, preferably within a SaaS or technology environment.
  • Proven track record of consistently meeting or exceeding complex, high-value revenue and Net Revenue Retention (NRR) targets.
  • Exceptional, executive-level communication, presentation, and negotiation skills required for C-suite engagement.
  • Strong business acumen with the ability to understand customer challenges and articulate the financial and operational value of Brivo solutions.
  • Demonstrated ability to manage a large, complex book of business effectively and autonomously.
  • Expert cross-functional problem-solving and creative thinking skills to navigate complex organizational and technical challenges for customers.
  • Direct experience with Physical Security, Access Control, or Video Surveillance technology is highly desirable.
  • Familiarity with CRM software (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight).

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