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Customer Strategy Manager Jobs in Florida (NOW HIRING)

Paychex

Product Strategy Manager - AP

Sarasota, FL · On-site +1

$98K - $154K/yr

Manages the overall customer experience, including the technical, functional, process, and policy considerations. Creatively defines and implements solutions to those challenges. * Manages strategic ...

TECO

Strategy and Risk Manager

Tampa, FL · On-site

Strategy and Risk Manager Company: Peoples Gas System State and City: Florida - Tampa Shift: 8 Hr ... impact customers, communities, and employees every day. You'll join a company that values ...

Canpotex

Talent Acquisition Strategy Manager

Tampa, FL · Hybrid

The Talent Acquisition Strategy Manager leads the execution of recruitment strategies within their ... Deep understanding of market dynamics, customer behavior, and financial * Highly collaborative with ...

StarTech.com

Customer Success Manager

FL · On-site

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

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All JobsCustomer Strategy JobsCustomer Strategy Manager JobsCustomer Strategy Manager Jobs in Florida

Customer Strategy Manager information

See Florida salary details

$86.3K

$104.8K

$121.1K

How much do customer strategy manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer strategy manager in Florida is $104,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,300.00 and $114,000.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.
What are popular job titles related to Customer Strategy Manager jobs in Florida? For Customer Strategy Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Strategy Manager jobs in Florida look for? The top searched job categories for Customer Strategy Manager jobs in Florida are:
What cities in Florida are hiring for Customer Strategy Manager jobs? Cities in Florida with the most Customer Strategy Manager job openings:
Customer Strategy Manager jobs near you
Infographic showing various Customer Strategy Manager job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $104,807 per year, or $50.4 per hour.

Product Strategy Manager - AP

Paychex

Sarasota, FL • On-site, Remote

$98K - $154K/yr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

230th of 485 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview

*Contact Center experience is required*

Responsible for developing product strategy and overall product experience for high impact products. Drives vision and identifies functionality requirements needed to complete and excel in a competitive market place.


Responsibilities
  • Develops and executes product strategy for high impact opportunities and drives product vision, strategy, roadmap, and features, including keeping up on business changes and trends impacting the users, external benchmarking and incorporation of BI technologies trends.
  • Manages the overall customer experience, including the technical, functional, process, and policy considerations. Creatively defines and implements solutions to those challenges.
  • Manages strategic relationships with officers and key business partners to assist in the development of marketing strategies and to improve the product line efficiency and effectiveness.
  • Supports monetization and deployment of product strategy based on benchmarking, customer feedback, data from competitors, and market trends for new and existing products and services.
  • Work with stakeholders to create strategic and tactical plans to address inhibitors to product performance.
  • Evaluates product launch post-deployment and create/oversee plan corrections. Respond to escalations based on feedback from key stakeholders.
  • Conduct Partnership meetings with Sales, Service, Marketing, and Client Experience.
  • Monitor compliance environment and make product recommendations for implementing regulation.
  • May manage direct reports based on product lines.

Qualifications
  • Bachelor's Degree in Business Administration or equivalent work experience - Preferred
  • Master's Degree in Business Administration or equivalent work experience - Preferred
  • 5 years of experience in Management.
  • 5 years of experience in Marketing and Product Management.

Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $98,600 - $154,942 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.Qualifications:
      • Bachelor's Degree in Business Administration or equivalent work experience - Preferred
      • Master's Degree in Business Administration or equivalent work experience - Preferred
      • 5 years of experience in Management.
      • 5 years of experience in Marketing and Product Management.
      Education:UNAVAILABLEEmployment Type: FULL_TIME

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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