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Customer Solutions Associate Jobs in Wisconsin (NOW HIRING)

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... solutions. Businesses and law firms around the world trust CT Corporation to manage their most ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... solutions. Businesses and law firms around the world trust CT Corporation to manage their most ...

Wolters Kluwer

Customer Success Associate

Madison, WI

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... solutions. Businesses and law firms around the world trust CT Corporation to manage their most ...

Wolters Kluwer N.V.

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... solutions. Businesses and law firms around the world trust CT Corporation to manage their most ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$33K - $56K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... solutions. Businesses and law firms around the world trust CT Corporation to manage their most ...

Wolters Kluwer

Customer Success Associate

Madison, WI

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... solutions. Businesses and law firms around the world trust CT Corporation to manage their most ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... solutions. Businesses and law firms around the world trust CT Corporation to manage their most ...

Wolters Kluwer

Customer Success Associate

Madison, WI

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... solutions. Businesses and law firms around the world trust CT Corporation to manage their most ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... solutions. Businesses and law firms around the world trust CT Corporation to manage their most ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... solutions. Businesses and law firms around the world trust CT Corporation to manage their most ...

Wolters Kluwer N.V.

$34K - $57K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... solutions. Businesses and law firms around the world trust CT Corporation to manage their most ...

PNC Bank

Underwriting Associate - Commercial

Portage, WI · On-site +1

$37K/yr

... new solutions which will provide our clients with an exceptional customer experience. Valued ... Education Associates Certifications No Required Certification(s) Licenses No Required License(s ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Wisconsin

Customer Solutions Associate information

See Wisconsin salary details

$8

$17

$27

How much do customer solutions associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer solutions associate in Wisconsin is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.42 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the most commonly searched types of Customer Solutions jobs in Wisconsin?

The most popular types of Customer Solutions jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Solutions Associate jobs?

Cities in Wisconsin with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Wisconsin as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,980 per year, or $17.3 per hour.

Customer Success Associate

Wolters Kluwer

Madison, WI • On-site

$34K - $57K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Wolters Kluwer rating

9.1

Company rating: 9.1 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

26th of 247 rated software companies

Job description

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.

In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

Responsibilities:

  • Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications

  • Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance

  • Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

  • Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers

  • Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests

  • Develop and maintain positive working relationships with customers and other key partners

  • Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

Qualifications:

  • Bachelor's degree from an accredited college/university or equivalent B2B client service experience

  • Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

Preferred Knowledge, Skills or Abilities:

  • Strong organizational, time management and multi-tasking skills

  • Ability to absorb product knowledge quickly and process information to apply to customer needs

  • Ability to make sound business decisions and exercise discretion and judgment

  • Experience generating add-on sales revenue preferred

  • Strong analytical and problem-solving skills

  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$34,300.00 - $57,400.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

What Wolters Kluwer employees say

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About Wolters Kluwer

Sourced by ZipRecruiter

Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity, and reduce time to market for products and applications

Industry

Accounting services, library and information services and it services

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

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