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Customer Solutions Associate Jobs in Tennessee (NOW HIRING)

ROYAL Brass and Hose

Customer Service Associate

Knoxville, TN · On-site

$13.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our solutions, expertise and service excellence empower customer success. We are employee-owned ... warehouse associates • Year-end inventory- Include but not limited to counting, measuring ...

Royal Brass And Hose

Customer Service Associate

Knoxville, TN · On-site

$13.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our solutions, expertise and service excellence empower customer success. We are employee-owned ... warehouse associates • Year-end inventory- Include but not limited to counting, measuring ...

PNC Bank

Insurance Associate - Midland

Midtown, TN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Insurance Associate within PNC's Midland organization, you will be based within the PNC ... customer solutions. * Managing Risk - Assessing and effectively managing all of the risks ...

HEALTHSTREAM INC

Assoc. Solution Executive, Competency

Nashville, TN · On-site +1

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In this role, the Associate Solution Executive will be responsible for complex solution sales by ... solutions to help customers meet their clinical goals. * Devise and execute a plan to target and ...

PNC Bank

Insurance Associate Senior - Midland

Midtown, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Insurance Associate Senior within PNC's Midland organization, you will be based within the ... customer solutions. * Managing Risk - Assessing and effectively managing all of the risks ...

Agilix Solutions

Warehouse Associate

Arlington, TN · On-site

$14.25 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Warehouse Associate Agilix Solutions is seeking a Warehouse Associate for our Bartlett, TN branch. Responsibilities include picking customer orders via a bar coding system with high accuracy rate and ...

Agilix Solutions

Warehouse Associate

Memphis, TN · On-site

$14.25 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Agilix Solutions is seeking a Warehouse Associate for our Bartlett, TN branch. Responsibilities include picking customer orders via a bar coding system with high accuracy rate and staging the ...

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Showing results 21-40

All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Tennessee

Customer Solutions Associate information

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.
What are the most commonly searched types of Customer Solutions jobs in Tennessee? The most popular types of Customer Solutions jobs in Tennessee are:
What job categories do people searching Customer Solutions Associate jobs in Tennessee look for? The top searched job categories for Customer Solutions Associate jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Solutions Associate jobs? Cities in Tennessee with the most Customer Solutions Associate job openings:
Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Tennessee as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Associate Customer Success Management

Fortive

Franklin, TN

Full-time

Posted 20 days ago

Fortive rating

7.3

Company rating: 7.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Position Summary: The Associate Customer Success Manager is responsible for supporting the Senior Customer Success Manager team with the objective of providing white glove service to Censis customers, while driving long-term strategic relationships, adoption, and growth opportunities across a high volume of accounts. This role focuses on ensuring successful product use, retention, and a positive experience for clients at scale, while growing client utilization and subscription footprint. The Associate Customer Success Manager serves as an internal advocate for the customer, through conveying the value of CensiTrac and other Censis solutions and being the frontline of communication. This position requires extreme attention to detail, time management, organization, and excellent written and verbal communication skills. As we scale our Customer Success Manager team, furthering personal development and team success is a top priority.

Specific Responsibilities:

  • Serve as a day-to-day support resource for the Customer Success team, helping Sr. CSMs maintain "white glove" service across assigned hospital systems and facilities 
  • Act as an advisor to customers to ensure they're leveraging the solution effectively
  • Manage requests from current customers such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
  • Support QBR preparation - pulling data, building slides/reports, and tracking action items to closure 
  • Support Sr. CSMs on cross-sell lead handling - building and preparing quotes, delivering brief product demos, and gathering implementation data to keep opportunities moving
  • Coordinate and complete onsite and virtual visits to deliver product training and coaching across the customer lifecycle
  • Triage and route customer inquiries, escalations, and support requests to the appropriate team member, ensuring timely follow-up 
  • Partner cross-functionally with Sales, Support, and Implementation teams to ensure smooth handoffs and consistent client experience 
  • Support special projects and rollouts as assigned by customer success leadership
  • Collaborate with Sales Analyst on reporting to identify risks and opportunities 

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Censis 

Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry. 

From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare's rapidly changing environment. With Censis, you're positioned to start ahead and stay ahead, no matter what the future holds. 

We Are an Equal Opportunity Employer
 
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

What Fortive employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Fortive logo

About Fortive

Sourced by ZipRecruiter

Fortive is a diversified technology company that operates across multiple industries, delivering innovative solutions and products that empower businesses to enhance their productivity and operational efficiency. With a strong portfolio of industry-leading brands, Fortive focuses on creating intelligent, connected devices and software that enable precise measurement, control, and optimization. Fortive's expertise spans various sectors, including industrial automation, transportation, healthcare, and retail. Through advanced technologies and solutions, Fortive help customers automate processes, improve quality and safety, and drive overall performance. Whether it's precision measurement instruments, sensing technologies, or software platforms, Fortive provides reliable and scalable solutions that meet the evolving needs of their customers.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Everett, WA, US

Year founded

2016

Social media

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