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Customer Solutions Associate Jobs in Tennessee (NOW HIRING)

BluWave, LP

Client Solutions Associate

Brentwood, TN · On-site

$13.75 - $19/hr

... customers and your teammates succeed? BluWave is an innovative, nimble, and rapidly growing ... Client Solutions Associate position who can work efficiently either by themselves or while ...

BluWave

Client Solutions Associate

Brentwood, TN · On-site

$13.75 - $19/hr

... customers and your teammates succeed? BluWave is an innovative, nimble, and rapidly growing ... Client Solutions Associate position who can work efficiently either by themselves or while ...

Bluwave

Client Solutions Associate

Brentwood, TN · On-site

... customers and your teammates succeed? BluWaveis an innovative, nimble, and rapidly growing ... Client Solutions Associate position who can work efficiently either by themselves or while ...

American Freight

Retail Sales Associate

Chattanooga, TN · On-site

$12.75 - $14.75/hr

Identify customer needs and provide appropriate solutions using approved selling practices and guidelines * Meet or exceed associate performance standards consistently * Understand website navigation ...

American Freight

Retail Sales Associate

Chattanooga, TN · On-site

$12.75 - $14.75/hr

Identify customer needs and provide appropriate solutions using approved selling practices and guidelines * Meet or exceed associate performance standards consistently * Understand website navigation ...

K2 Staffing, LLC

Helpdesk Support Level II

Brentwood, TN · On-site

$23 - $33/hr

Ability to problem solve at a high level, extraordinary customer service skills, strong multi ... MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified ...

K2 Staffing

Helpdesk Support Level II

Brentwood, TN

$19 - $25.50/hr

Ability to problem solve at a high level, extraordinary customer service skills, strong multi ... MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified ...

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Customer Solutions Associate information

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.
What are the most commonly searched types of Customer Solutions jobs in Tennessee? The most popular types of Customer Solutions jobs in Tennessee are:
What job categories do people searching Customer Solutions Associate jobs in Tennessee look for? The top searched job categories for Customer Solutions Associate jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Solutions Associate jobs? Cities in Tennessee with the most Customer Solutions Associate job openings:
Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Tennessee as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Customer Solutions Coordinator

SERVPRO of S Nashville/E Nashville, Madison, Goodlettsville

Lebanon, TN • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

Benefits:

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

At SERVPRO of Wilson County, we believe that a strong, supportive team is the foundation of exceptional service. As our Customer Solutions Coordinator team member, you’ll be the welcoming voice and organizational heartbeat of our office. You’ll play a key role in creating smooth operations, delivering outstanding customer experiences, and supporting a team that values collaboration, positivity, and growth.

If you enjoy helping people, staying organized, and being part of a workplace where your contributions truly matter, this is a great opportunity to shine.

What You’ll Do

Customer Service

· Receive and enter lead calls and job referrals (FNOL)

· Deliver excellent customer service with every interaction.

· Answer incoming phone calls with professionalism and warmth.

Dispatch & Follow-Up

· Use industry expertise to identify, capture, and convert direct leads, ensuring efficient qualification and timely dispatch to the appropriate teams.

· Track pending leads and ensures timely follow-up.

· Review and analyze dispatch reports to support workflow efficiency.

Schedule Coordination

· Coordinate the production schedule and monitor daily logistics.

· Maintain and communicate the on-call schedule.

Estimating Support

· Coordinate estimate appointments and scheduling.

· Send approved initial estimates to customers and internal team members.

· Maintain and update proprietary work platforms daily with accurate, customer-specific information to ensure seamless operations and communication.

· Print pre-estimates and reactivate scheduled jobs as needed.

· Conduct estimate follow-up by contacting customers, confirming receipt of estimates, answering basic questions, documenting all communication, and ensuring timely next steps.

General Office Administration

· Send required documents to customers for signature and upload completed forms to job files.

· Maintain the WIP dashboard and support the office in meeting key performance metrics.

· Assist with general administrative tasks to keep the office running smoothly.

What You Bring

· Minimum of two years of business or administrative experience.

· Strong working knowledge of current business software and technology.

· Excellent customer service, communication, and organizational skills.

· Experience in commercial cleaning, restoration, or insurance is a plus.

Education

· High school diploma or GED required.

· Associate or bachelor’s degree preferred.

Why You’ll Love Working Here

At ServPro of Wilson County, we take pride in creating a workplace where people feel supported, appreciated, and empowered to grow. We value teamwork, open communication, and a positive environment where everyone contributes to our success. You’ll join a group of professionals who work hard, help each other, and celebrate progress together.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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