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Customer Services Professional Jobs in Indiana (NOW HIRING)

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

... Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer service professionals across multiple locations who ...

Techniplas

Customer Service Manager

Mishawaka, IN · On-site

... Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer service professionals across multiple locations who ...

IvyTech

Student Service Professional (SSP)

Kokomo, IN · On-site

$41K - $43K/yr

The Student Services Professional (SSP) serves as the initial point of contact for students on the ... (CRM) tool. Using Ivy Connect to assess the effectiveness of various recruitment efforts and adjust ...

Bee Line Support, Inc.

Service Professional

Munster, IN

$16.50 - $17/hr

Service Professional (Cleaning) PT/FT: Part- Time Location: Munster, Indiana Category: Clinic Schedule: Monday- Saturday 6:00 pm- 9:30 PM Pay: $16.50-$17/hr Ready to start a rewarding job and make ...

Hawx Smart Pest Control

Service Professional

Highland, IN · On-site

$19 - $23/hr

Record work activities and complete all paperwork after finishing services. * Perform residential pest management service routes with the highest level of customer service, professionalism, and ...

Hawx Pest Control

Service Professional

Highland, IN

$19 - $23/hr

Record work activities and complete all paperwork after finishing services. * Perform residential pest management service routes with the highest level of customer service, professionalism, and ...

hawx

Service Professional

Highland, IN · On-site

$19 - $23/hr

Record work activities and complete all paperwork after finishing services. * Perform residential pest management service routes with the highest level of customer service, professionalism, and ...

hawx

Service Professional

Highland, IN · On-site

$19 - $23/hr

Record work activities and complete all paperwork after finishing services. * Perform residential pest management service routes with the highest level of customer service, professionalism, and ...

Hawx Pest Control

Service Professional

Highland, IN · On-site

$19 - $23/hr

Record work activities and complete all paperwork after finishing services. * Perform residential pest management service routes with the highest level of customer service, professionalism, and ...

Kim Luxe Travel

Travel Customer Service

Indianapolis, IN · On-site

$15.25 - $20.75/hr

About the job Travel Customer Service We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding ...

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Showing results 21-40

All JobsCustomer Services Professional JobsCustomer Services Professional Jobs in Indiana

Customer Services Professional information

What is a customer services professional?

Customer Services Professionals are individuals who assist customers by addressing inquiries, resolving complaints, and providing information about products or services. They work in various industries, including retail, finance, telecommunications, and more. Their main goal is to ensure customer satisfaction by delivering prompt and effective support through phone, email, chat, or in person. Customer Services Professionals need strong communication, problem-solving, and interpersonal skills to handle diverse customer needs. They play a crucial role in building and maintaining positive relationships between a company and its customers.

What are the key skills and qualifications needed to thrive as a customer services professional?

To thrive as a Customer Services Professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is often required. Exceptional patience, active listening, and conflict resolution skills help professionals excel in addressing diverse customer needs. These skills ensure positive customer experiences, effective issue resolution, and contribute to overall customer satisfaction and loyalty.

What are some common challenges faced by customer services professionals, and how can they be effectively managed?

Customer Services Professionals often encounter challenges such as handling difficult customers, managing high call volumes, and maintaining accurate records while multitasking. Effective management of these challenges involves developing strong communication skills, practicing patience, and utilizing available resources like knowledge bases and support from team members. Regular training and feedback sessions can also help professionals stay updated on best practices, ensuring a positive and productive work environment.

What is the difference between Customer Services Professional vs Customer Support Specialist?

AspectCustomer Services ProfessionalCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma; certifications in customer support or technical troubleshooting are common
Work EnvironmentCall centers, retail, service desks, online supportTechnical support centers, online chat, phone support, help desks
Employer & IndustryRetail, hospitality, telecommunications, service industriesIT, software, technology, electronics industries
Search & Comparison IntentCustomer Services Professional vs Customer Support Specialist

While both roles focus on assisting customers, Customer Services Professionals typically handle general inquiries and service requests across various industries, whereas Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related fields. The roles overlap in customer interaction and require strong communication skills, but the support specialist role may demand more technical knowledge.

What types of jobs fall under customer services professional?

Jobs that fall under the customer services professional category include roles such as customer service representative, call center agent, technical support specialist, client services associate, and help desk technician. These positions typically involve assisting customers, resolving issues, and providing information through various communication channels like phone, email, or chat, often requiring strong communication skills and familiarity with customer management tools.

What are the most commonly searched types of Customer Services jobs in Indiana?

The most popular types of Customer Services jobs in Indiana are:

What cities in Indiana are hiring for Customer Services Professional jobs?

Cities in Indiana with the most Customer Services Professional job openings:

Customer Services Professional jobs near you
Infographic showing various Customer Services Professional job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Customer Service Manager

Techniplas

Mishawaka, IN • On-site

Full-time

Re-posted 22 days ago

Techniplas rating

5.9

Company rating: 5.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

68th of 84 rated plastic manufacturers

Job description

NEXXTA is a U.S.-based manufacturing partner with four Great Lakes facilities delivering precision, speed, and scale. We serve industry leaders across transportation, energy, medical, and defense, offering tariff-free production, open capacity, and rapid ramp-up. With in-house R&D and engineering, we help customers strengthen supply chains and build confidently in America.
SUMMARY OF POSITION:
The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer service professionals across multiple locations who are responsible for providing strong service and responsiveness to both internal and external customers while driving performance via KPIs and monitoring compliance to Company standard work and procedures
JOB DUTIES & ESSENTIAL FUNCTIONS:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
  • Serves as a coach/mentor for the customer service team related to resolving customer conflicts, order fulfillment challenges, training, and personal career development
  • Responsible for supporting and executing against customer service strategy and experience strategies
  • Manages Customer Service teams across all plant locations to ensure alignment with customer service initiatives
  • Align the Customer Service team to fit both our internal and external needs best
  • Supports the identification and creation of customer service standard work and ensures proper execution within locations
  • Exhibits leadership expertise with the ability to influence, negotiate, and engage co-workers, subordinates, and business partners
  • Develop ongoing relationships with the customer to understand and execute against their internal business requirements, implement new business opportunities and inter-plant business transfers
  • Ensures customer adherence to established pricing, terms, and conditions
  • Drive continuous improvement throughout the CS organization based on defined organizational metrics and reporting
  • Participates in special projects and performs other duties as assigned
  • Monthly/Quarterly visits to assigned plants required with approximately 10-20% travel

  • QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES
  • Bachelor's degree required
  • Minimum of 5 years functional Customer Service/Manufacturing Operations related experience and/or training; 1-3 years automotive industry experience preferred; or equivalent combination of education and experience
  • Demonstrated comfort dealing with large, demanding customers
  • Proven ability and willingness to develop relationships with customers and internal functional partners
  • Broad and deep experience in all aspects of management and operations
  • Familiarity with data analytics and reporting, including ability to manage requests for sales reporting and data gathering
  • Familiarity with Manufacturing ERP Operational systems
  • Leadership/Management of people experience
  • Project Management Lead experience
  • Ability to think and act strategically in the business while being able to focus on day-to-day operational execution
  • Experience in building strong, collaborative relationships with internal and external business partners
  • History of client-driven with a strong service orientation
  • Strong communication (written and verbal) and influencing skills; comfortable communicating at various organizational and functional levels, and able to back up thoughts with facts and analysis
  • Proficiency with Excel, Access, and other MS Office applications
  • Nexxta is an Equal Opportunity Employer.

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