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Customer Service Jobs in Rochester, IN (NOW HIRING)

Pregis

Customer Service Representative

Plymouth, IN · On-site

$14.50 - $19.75/hr

Customer Service Representative - Granite Falls - NC Reporting to the Regional Customer Service Manager, the Customer Service Representative is responsible for sales and service support of an ...

Lincare Holdings, Inc.

Customer Service Rep

Kokomo, IN · On-site

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Circle K

Customer Service Representative

North Webster, IN · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Lincare

Customer Service Rep

Kokomo, IN · On-site

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Home Depot

Customer Service/Sales

Logansport, IN

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Logansport, IN · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Walgreens

Customer Service Associate - Temporary

Knox, IN

$12.75 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate - Temporary

Knox, IN · On-site

$12.75 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Jj

Professional, Customer Service Systems

Warsaw, IN · On-site

$14.50 - $18.25/hr

TheProfessional, Customer Service Systemspartners with IT, Commercial Technology, and business stakeholders to support system functionality, analyze issues, and improve processes that ...

Walgreens

Customer Service Associate - Temporary

Plymouth, IN · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate - Temporary

Plymouth, IN · On-site

$13.25 - $18.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Love's Travel Stops

Retail Customer Service Cashier

Wabash, IN · On-site

$12 - $15.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs. * Balancing a cash ...

Love's Travel Stops

Retail Customer Service Cashier

Liberty Mills, IN · On-site

$11.75 - $15.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs. * Balancing a cash ...

Love's Travel Stops

Retail Customer Service Cashier

New Waverly, IN · On-site

$12 - $15.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs. * Balancing a cash ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Jobs in Rochester, IN

Customer Service information

See Rochester, IN salary details

$9

$17

$25

How much do customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service in Rochester, IN is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.42 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Rochester, IN?

The most popular types of Customer Service jobs in Rochester, IN are:

What are popular job titles related to Customer Service jobs in Rochester, IN?

For Customer Service jobs in Rochester, IN, the most frequently searched job titles are:

What cities near Rochester, IN are hiring for Customer Service jobs?

Cities near Rochester, IN with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Rochester, IN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,352 per year, or $17.5 per hour.

Customer Service Representative

Summers Plumbing Heating & Cooling

Warsaw, IN • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Summers Plumbing Heating & Cooling rating

7.2

Company rating: 7.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

149th of 279 rated repair and maintenance companies

Job description

Summers Plumbing Heating & Cooling located in Warsaw, IN, is searching for a full-time Customer Service Representative who can easily provide excellent customer service in a fast-paced environment. This position pays a competitive hourly wage based on experience beginning at $18.00 and works Monday - Friday from 7:00 am-4:00 pm. Full benefits are available including health, dental, and vision insurance as well as short-term and long-term disability, 2 weeks paid vacation, paid birthday off, advancement opportunities, company-paid life insurance, and a company-matched 401(k) plan. We also have company events including trips, monthly breakfasts and lunches, and reward dinners.

ABOUT SUMMERS PLUMBING HEATING & COOLING

Since 1969, we have been providing the highest quality plumbing, heating, and
air conditioning services at affordable prices. Our commitment is 100%
customer satisfaction, as evidenced by our countless repeat customers. Our
friendly, helpful, and honest technicians make life easier, not harder.

We appreciate the essential role that our employees play in our success and
show it. We are proud of our fun team atmosphere where everyone pitches in and is rewarded for going above and beyond. Our employees enjoy competitive pay, great benefits, and a supportive environment.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

You arrive each day ready to ensure that our clients are heard and receive the
best customer service possible. You love that you spend most of your day in an office environment on the phone or computer. The first duty you have is
answering the phones as you receive incoming client phone calls! After phones, you organize service calls to our field technicians and dispatch them to their calls. The importance of client satisfaction plays a big role in how you
maximize the scheduling of our HVAC and plumbing technicians. You also enjoy interacting with clients and technicians as you keep both parties updated and informed. Besides providing customer service, you manage to get various other tasks completed in your workday. At the end of the day, you feel good about ensuring that our clients are satisfied, all parties are well-informed, and
everything runs smoothly!

QUALIFICATIONS OF A CUSTOMER SERVICE REPRESENTATIVE

  • Basic computer skills
  • Familiarity with Microsoft Office Excel and Word (a plus!)
  • Excellent verbal communication skills

Are you a talented multitasker? Can you professionally assist customers on the phone? Are you outgoing and friendly? Do you believe in making our customers happy? Are you detail-oriented and organized? Are you self-motivated? If you answered "Yes!" to any of those questions, we want you on our team, so apply now by completing our initial 3-minute, mobile-friendly application!

What Summers Plumbing Heating & Cooling employees say

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Benefits

Hours and flexibility

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