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Senior Customer Service Representative Jobs in Rochester, IN

Pregis

Customer Service Representative

Plymouth, IN · On-site

$14.50 - $19.75/hr

Customer Service Representative - Granite Falls - NC Reporting to the Regional Customer Service Manager, the Customer Service Representative is responsible for sales and service support of an ...

pregis

Customer Service Representative

Plymouth, IN · On-site

$14.50 - $19.75/hr

Customer Service Representative - Granite Falls - NC Reporting to the Regional Customer Service Manager, the Customer Service Representative is responsible for sales and service support of an ...

Pregis

Customer Service Representative

Plymouth, IN · On-site

$14.50 - $19.75/hr

Customer Service Representative - Granite Falls - NC Reporting to the Regional Customer Service Manager, the Customer Service Representative is responsible for sales and service support of an ...

Robert Half

Customer Service Representative

Pierceton, IN · On-site

$20 - $23/hr

We are looking for a detail-oriented Customer Service Representative to support order processing and customer communication for a Long-term Contract position based in Pierceton, Indiana. In this role ...

CTB INC

Brock Customer Service Rep

Milford, IN · On-site

$12.75 - $17.50/hr

Customer Service Representative Overall Purpose: Why the Job Exists & What You Will Do: As a Customer Service Representative, you will provide internal/external customer support, process dealer ...

CTB

Brock Customer Service Rep

Milford, IN · On-site

$12.75 - $17.50/hr

As a Customer Service Representative, you will provide internal/external customer support, process dealer orders, and ensure a complete and accurate billing process. Essential Job Functions ...

Flexaust Inc

Customer Service Representative

Warsaw, IN · On-site

$20 - $23/hr

Monitors ship dates and advises customers of order status. * Upon request, expedites and traces overdue purchase orders as well as figures freight costs. * Timely follow-up on quotes and sample ...

CTB

Brock Customer Service Rep

Milford, IN · On-site

$12.75 - $17.50/hr

As a Customer Service Representative, you will provide internal/external customer support, process dealer orders, and ensure a complete and accurate billing process. Essential Job Functions ...

Good Oil Company, Inc.

C Store CSR

Warsaw, IN · On-site

$13.50 - $18.50/hr

Customer Service Representative At Good Oil, we pride ourselves in community involvement, integrity, and high moral standards. We look for those same values in our people. Good Oil Company emphasizes ...

Good Oil Company, Inc.

C Store CSR

Culver, IN · On-site

$13 - $17.75/hr

Customer Service Representative At Good Oil, we pride ourselves in community involvement, integrity, and high moral standards. We look for those same values in our people. Good Oil Company emphasizes ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Rochester, IN

Senior Customer Service Representative information

See Rochester, IN salary details

$11

$21

$32

How much do senior customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for senior customer service representative in Rochester, IN is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.70 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, IN?

The most popular types of Customer Service Representative jobs in Rochester, IN are:

What are popular job titles related to Senior Customer Service Representative jobs in Rochester, IN?

For Senior Customer Service Representative jobs in Rochester, IN, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Rochester, IN look for?

The top searched job categories for Senior Customer Service Representative jobs in Rochester, IN are:

What cities near Rochester, IN are hiring for Senior Customer Service Representative jobs?

Cities near Rochester, IN with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Rochester, IN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,624 per year, or $21.5 per hour.

Customer Service Representative

Plymouth, IN • On-site

Pregis
Plastics Packaging Film and Sheet (including Laminated) Manufacturing • 501 - 1,000 employees
Learn more about Pregisexternal

$14.50 - $19.75/hr

Full-time

Re-posted 11 days ago

Pregis rating

7.0

Company rating: 7.0 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

71st of 122 rated packaging manufacturers

Job description

Customer Service Representative - Granite Falls - NC
Reporting to the Regional Customer Service Manager, the Customer Service Representative is responsible for sales and service support of an assigned area. Looking for a motivated employee for a fast-paced, growing company that is adaptive to changes.
Essential Functions and Responsibilities
  • Provide in-house contact for Regional Account Managers, RTU Managers and Account Managers.
  • Services all needs of Pregis Corporation customers with primary responsibility for assigned areas.
  • Acquire and maintain product and technical knowledge.
  • Develop and maintain customer contacts and administer service policies.
  • Work with Inside Sales, PQA's, and AMs on customer pricing.
  • Process orders, sample requests, etc., and maintain related information within the appropriate computer system
  • Manage heavy call volume and high email traffic to support customers.
  • Complete written documentation such as credits, debits, complaints, quotes, etc.
  • Provide price quotes according to established limitations.
  • Update and maintain price pages as needed.
  • Maintain a professional atmosphere and relationship with internal personnel and customers to fulfill customer expectations.
  • Work with Scheduling and Shipping to ensure orders ship on time and expedite orders when necessary.
  • Administer assigned customer requests.
  • Develop and maintain a relationship with customer base to retain/build business.
  • Develop and maintain a partnership with the outside Account Managers to build the business.
  • Perform inside sales functions when necessary.
  • Adhere to company policies and procedures.
  • Maintain a satisfactory level of knowledge on new and existing trends within the customer service industry

Competency (Knowledge, skills, and abilities)
  • Excellent verbal and written communication and telephone skills
  • Proficiency with computers (Microsoft Office 365, SAP)
  • Excellent organizational/prioritization skills
  • Solutions oriented
  • Results focus

Environment
  • Mainly office setting
  • The position environment may vary and require a combination of outside work and inside work
  • Based on the plant and time of the year, there could be varying degrees of high heat and cold weather
  • Moderate humidity levels
  • Moderate noise levels

Physical Characteristics
  • Required to stand, walk and sit; talk and hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms
  • Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds
  • Frequent typing, keyboarding, and repetitive use of hands, wrists, and fingers
  • Willingness to wear appropriate personal protective equipment, including hearing protection

Position Type
  • Full time requiring onsite presence
  • Hours vary based on operational needs
  • Potential requirement to work outside of normal working hours
  • Approximately 10% travel

Education and Experience
  • 2-to-4-year degree desirable, or related years of experience
  • 2 to 4 years' experience in customer service, business/marketing or related field
  • Manufacturing background preferred
  • SAP experience recommended
  • Excellent verbal, written communication, and telephone skills

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What Pregis employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

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