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Senior Customer Service Representative Jobs in Rochester, IN

Circle K

Customer Service Representative

North Webster, IN · On-site

$14.75 - $20/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Pregis

Customer Service Representative

Plymouth, IN · On-site

$14.50 - $19.75/hr

Customer Service Representative - Granite Falls - NC Reporting to the Regional Customer Service Manager, the Customer Service Representative is responsible for sales and service support of an ...

Pregis

Customer Service Representative

Plymouth, IN · On-site

$14.50 - $19.75/hr

Customer Service Representative - Granite Falls - NC Reporting to the Regional Customer Service Manager, the Customer Service Representative is responsible for sales and service support of an ...

Robert Half

Customer Service Representative

Pierceton, IN · On-site

$20 - $23/hr

We are looking for a detail-oriented Customer Service Representative to support order processing and customer communication for a Long-term Contract position based in Pierceton, Indiana. In this role ...

Lincare Holdings, Inc.

Customer Service Rep

Kokomo, IN · On-site

$14.25 - $19.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Lincare

Customer Service Rep

Kokomo, IN

$14.25 - $19.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

CTB INC

Brock Customer Service Rep

Milford, IN · On-site

$12.75 - $17.50/hr

Customer Service Representative Overall Purpose: Why the Job Exists & What You Will Do: As a Customer Service Representative, you will provide internal/external customer support, process dealer ...

CTB

Brock Customer Service Rep

Milford, IN · On-site

$12.75 - $17.50/hr

As a Customer Service Representative, you will provide internal/external customer support, process dealer orders, and ensure a complete and accurate billing process. Essential Job Functions ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Rochester, IN

Senior Customer Service Representative information

See Rochester, IN salary details

$11

$21

$32

How much do senior customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for senior customer service representative in Rochester, IN is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.70 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, IN?

The most popular types of Customer Service Representative jobs in Rochester, IN are:

What are popular job titles related to Senior Customer Service Representative jobs in Rochester, IN?

For Senior Customer Service Representative jobs in Rochester, IN, the most frequently searched job titles are:

What cities near Rochester, IN are hiring for Senior Customer Service Representative jobs?

Cities near Rochester, IN with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Rochester, IN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,624 per year, or $21.5 per hour.

Customer Service Representative

Summers of Marion Inc.

Warsaw, IN • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Summers Plumbing Heating & Cooling located in Warsaw, IN, is searching for a full-time Customer Service Representative who can easily provide excellent customer service in a fast-paced environment. This position pays a competitive hourly wage based on experience beginning at $18.00 and works Monday - Friday from 7:00 am-4:00 pm. Full benefits are available including health, dental, and vision insurance as well as short-term and long-term disability, 2 weeks paid vacation, paid birthday off, advancement opportunities, company-paid life insurance, and a company-matched 401(k) plan. We also have company events including trips, monthly breakfasts and lunches, and reward dinners.
ABOUT SUMMERS PLUMBING HEATING & COOLING
Since 1969, we have been providing the highest quality plumbing, heating, and
air conditioning services at affordable prices. Our commitment is 100%
customer satisfaction, as evidenced by our countless repeat customers. Our
friendly, helpful, and honest technicians make life easier, not harder.
We appreciate the essential role that our employees play in our success and
show it. We are proud of our fun team atmosphere where everyone pitches in and is rewarded for going above and beyond. Our employees enjoy competitive pay, great benefits, and a supportive environment.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE
You arrive each day ready to ensure that our clients are heard and receive the
best customer service possible. You love that you spend most of your day in an office environment on the phone or computer. The first duty you have is
answering the phones as you receive incoming client phone calls! After phones, you organize service calls to our field technicians and dispatch them to their calls. The importance of client satisfaction plays a big role in how you
maximize the scheduling of our HVAC and plumbing technicians. You also enjoy interacting with clients and technicians as you keep both parties updated and informed. Besides providing customer service, you manage to get various other tasks completed in your workday. At the end of the day, you feel good about ensuring that our clients are satisfied, all parties are well-informed, and
everything runs smoothly!
QUALIFICATIONS OF A CUSTOMER SERVICE REPRESENTATIVE
  • Basic computer skills
  • Familiarity with Microsoft Office Excel and Word (a plus!)
  • Excellent verbal communication skills

Are you a talented multitasker? Can you professionally assist customers on the phone? Are you outgoing and friendly? Do you believe in making our customers happy? Are you detail-oriented and organized? Are you self-motivated? If you answered "Yes!" to any of those questions, we want you on our team, so apply now by completing our initial 3-minute, mobile-friendly application!

Apply