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Senior Customer Service Representative Jobs in Rochester, IN

Good Oil Company, Inc.

C Store Lead CSR

Warsaw, IN · On-site

Lead Customer Service Representative At Good Oil, we pride ourselves in community involvement, integrity, and high moral standards. We look for those same values in our people. Good Oil Company ...

Good Oil Company, Inc.

C Store Lead CSR

Winamac, IN · On-site

Lead Customer Service Representative At Good Oil, we pride ourselves in community involvement, integrity, and high moral standards. We look for those same values in our people. Good Oil Company ...

Good Oil Company, Inc.

C Store Lead CSR

Akron, IN · On-site

Lead Customer Service Representative At Good Oil, we pride ourselves in community involvement, integrity, and high moral standards. We look for those same values in our people. Good Oil Company ...

Good Oil Company, Inc.

C Store Lead CSR

Culver, IN · On-site

Lead Customer Service Representative At Good Oil, we pride ourselves in community involvement, integrity, and high moral standards. We look for those same values in our people. Good Oil Company ...

Good Oil Company, Inc.

C Store Lead CSR

Rochester, IN · On-site

Lead Customer Service Representative At Good Oil, we pride ourselves in community involvement, integrity, and high moral standards. We look for those same values in our people. Good Oil Company ...

Good Oil Company

C Store Lead CSR

Winamac, IN · On-site

As a Lead Customer Service Representative, you will be responsible for overseeing the daily operations of a gas station. You will interact with people from all over, assisting in their needs ...

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Senior Customer Service Representative information

See Rochester, IN salary details

$11

$21

$32

How much do senior customer service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for senior customer service representative in Rochester, IN is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.70 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, IN?

The most popular types of Customer Service Representative jobs in Rochester, IN are:

What are popular job titles related to Senior Customer Service Representative jobs in Rochester, IN?

For Senior Customer Service Representative jobs in Rochester, IN, the most frequently searched job titles are:

What cities near Rochester, IN are hiring for Senior Customer Service Representative jobs?

Cities near Rochester, IN with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Rochester, IN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,624 per year, or $21.5 per hour.

C Store Lead CSR

Warsaw, IN • On-site

Good Oil Company, Inc.
Motion Picture and Video Production • 201 - 500 employees
Learn more about Good Oil Company, Inc.external

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Re-posted 6 days ago

Job description

Lead Customer Service Representative

At Good Oil, we pride ourselves in community involvement, integrity, and high moral standards. We look for those same values in our people. Good Oil Company emphasizes commitment and hopes to provide value to the cities and town that have allowed us to become part of their communities.

As a Lead Customer Service Representative, you will be responsible for overseeing the daily operations of a gas station. You will interact with people from all over, assisting in their needs, maintaining station organization, and preparing any food to make their every stop a Good stop. If you enjoy making people smile and are looking for a great opportunity, join us today!

Good Benefits

  • Competitive pay (paid weekly)
  • Holiday pay, employee discounts and rewards
  • Flexible scheduling
  • Employees receive a fuel discount of $.20/gallon up to 12 gallons per transaction and up to 4 transactions per month!
Good Oil logo

About Good Oil

Sourced by ZipRecruiter

Good Oil Company is Dedicated to exceeding the Expectations of our Customers, Employees, Communities, and Industry by providing Quality Goods and Services at Competitive prices while maintaining profitability for the growth of the Company, as well as the quality of the environment. We offer a Competitive Wage, Multiple locations, life insurance, and 401k, AFLAC, Health and Dental Insurance. If you’re looking for a Family owned atmosphere with flexibility, Good Oil Company might be just the right fit.

Industry

Motion picture and video production

Company size

201 - 500 Employees

Headquarters location

Winamac, IN, US

Year founded

1941

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