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Online Customer Service Representative Jobs in Rochester, IN

Customer Service Representative

Warsaw, IN ยท On-site

$15.50 - $21/hr

We are seeking a detail oriented and customer focused Customer Service Representative to provide administrative and operational support to our Crop Insurance division at Silveus Insurance Group ...

Customer Service Rep

Kokomo, IN ยท On-site

$14.25 - $19.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

New

Monitors ship dates and advises customers of order status. * Upon request, expedites and traces overdue purchase orders as well as figures freight costs. * Timely follow-up on quotes and sample ...

Brock Customer Service Rep

Milford, IN ยท On-site

$12.75 - $17.50/hr

As a Customer Service Representative, you will provide internal/external customer support, process dealer orders, and ensure a complete and accurate billing process. Essential Job Functions ...

Brock Customer Service Rep

Milford, IN ยท On-site

$12.75 - $17.50/hr

As a Customer Service Representative, you will provide internal/external customer support, process dealer orders, and ensure a complete and accurate billing process. Essential Job Functions ...

Be Seen First

Some Responsibilities are--- * Manage Policies: Update personal details, add drivers, or change coverage limits. * Process Payments: Take money and issue receipts or proof of insurance. * Handle ...

Urgent

Be Seen First

Some Responsibilities are--- * Manage Policies: Update personal details, add drivers, or change coverage limits. * Process Payments: Take money and issue receipts or proof of insurance. * Handle ...

Urgent

C Store CSR

Warsaw, IN ยท On-site

$13.50 - $18.50/hr

As a Customer Service Representative, you will be responsible for overseeing the daily operations of a gas station. You will interact with people from all over, assisting in their needs, maintaining ...

C Store CSR

Winamac, IN ยท On-site

$14.75 - $20/hr

As a Customer Service Representative, you will be responsible for overseeing the daily operations of a gas station. You will interact with people from all over, assisting in their needs, maintaining ...

C Store CSR

Winamac, IN ยท On-site

$14.75 - $20/hr

As a Customer Service Representative, you will be responsible for overseeing the daily operations of a gas station. You will interact with people from all over, assisting in their needs, maintaining ...

C Store CSR

Royal Center, IN ยท On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will be responsible for overseeing the daily operations of a gas station. You will interact with people from all over, assisting in their needs, maintaining ...

C Store CSR

Warsaw, IN ยท On-site

$13.50 - $18.50/hr

As a Customer Service Representative, you will be responsible for overseeing the daily operations of a gas station. You will interact with people from all over, assisting in their needs, maintaining ...

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Online Customer Service Representative information

See Rochester, IN salary details

$9

$17

$25

How much do online customer service representative jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for online customer service representative in Rochester, IN is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the key skills and qualifications needed to thrive as an Online Customer Service Representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

How do Online Customer Service Representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.
What are the most commonly searched types of Customer Service Representative jobs in Rochester, IN? The most popular types of Customer Service Representative jobs in Rochester, IN are:
What cities near Rochester, IN are hiring for Online Customer Service Representative jobs? Cities near Rochester, IN with the most Online Customer Service Representative job openings:
Infographic showing various Online Customer Service Representative job openings in Rochester, IN as of July 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,352 per year, or $17.5 per hour.

Customer Service Representative

Summers of Warsaw Inc.

Warsaw, IN โ€ข On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago


Job description

Summers Plumbing Heating & Cooling located in Warsaw, IN, is searching for a full-time Customer Service Representative who can easily provide excellent customer service in a fast-paced environment. This position pays a competitive hourly wage based on experience beginning at $18.00 and works Monday - Friday from 7:00 am-4:00 pm. Full benefits are available including health, dental, and vision insurance as well as short-term and long-term disability, 2 weeks paid vacation, paid birthday off, advancement opportunities, company-paid life insurance, and a company-matched 401(k) plan. We also have company events including trips, monthly breakfasts and lunches, and reward dinners.

ABOUT SUMMERS PLUMBING HEATING & COOLING

Since 1969, we have been providing the highest quality plumbing, heating, and
air conditioning services at affordable prices. Our commitment is 100%
customer satisfaction, as evidenced by our countless repeat customers. Our
friendly, helpful, and honest technicians make life easier, not harder.

We appreciate the essential role that our employees play in our success and
show it. We are proud of our fun team atmosphere where everyone pitches in and is rewarded for going above and beyond. Our employees enjoy competitive pay, great benefits, and a supportive environment.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

You arrive each day ready to ensure that our clients are heard and receive the
best customer service possible. You love that you spend most of your day in an office environment on the phone or computer. The first duty you have is
answering the phones as you receive incoming client phone calls! After phones, you organize service calls to our field technicians and dispatch them to their calls. The importance of client satisfaction plays a big role in how you
maximize the scheduling of our HVAC and plumbing technicians. You also enjoy interacting with clients and technicians as you keep both parties updated and informed. Besides providing customer service, you manage to get various other tasks completed in your workday. At the end of the day, you feel good about ensuring that our clients are satisfied, all parties are well-informed, and
everything runs smoothly!

QUALIFICATIONS OF A CUSTOMER SERVICE REPRESENTATIVE

  • Basic computer skills
  • Familiarity with Microsoft Office Excel and Word (a plus!)
  • Excellent verbal communication skills

Are you a talented multitasker? Can you professionally assist customers on the phone? Are you outgoing and friendly? Do you believe in making our customers happy? Are you detail-oriented and organized? Are you self-motivated? If you answered "Yes!" to any of those questions, we want you on our team, so apply now by completing our initial 3-minute, mobile-friendly application!