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Online Customer Service Representative Jobs in Rochester, IN

As a Lead Customer Service Representative, you will be responsible for overseeing the daily operations of a gas station. You will interact with people from all over, assisting in their needs ...

Customer Service

Logansport, IN ยท On-site

$10 - $13/hr

Customer Service (Team Member) | Part-Time Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in ...

Customer Service

Wabash, IN ยท On-site

$10 - $13/hr

Customer Service (Team Member) | Part-Time Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in ...

Customer Service

Warsaw, IN ยท On-site

$10 - $13/hr

Customer Service (Team Member) | Part-Time Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in ...

Customer Care Representative

Knox, IN ยท On-site

$14 - $19/hr

To provide service support and coordinate activities in the area of service to ensure safe, timely ... customer service and safety. * Ability to be a positive representative of the Company both ...

Seasonal Customer Service Associate

Peru, IN ยท On-site

$13.75 - $16/hr

... online team members. We are a diverse, creative, and passionate crew who is always looking to ... ROLES AND RESPONSIBILITIES * Assist the sales representative with all internal responsibilities ...

Seasonal Customer Service Associate

Peru, IN ยท On-site

$13.75 - $16/hr

... online team members. We are a diverse, creative, and passionate crew who is always looking to ... ROLES AND RESPONSIBILITIES * Assist the sales representative with all internal responsibilities ...

... online team members. We are a diverse, creative, and passionate crew who is always looking to ... ROLES AND RESPONSIBILITIES * Assist the sales representative with all internal responsibilities ...

Customer Fulfillment Rep

Milford, IN

$12.75 - $17.50/hr

A customer fulfillment employee is the specialist within an organization responsible for handling all the necessary administrative tasks associated with the entire purchase order process. You ...

Showing results 41-60

Online Customer Service Representative information

See Rochester, IN salary details

$9

$17

$25

How much do online customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for online customer service representative in Rochester, IN is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.42 per hour, depending on experience, location, and employer.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, IN?

The most popular types of Customer Service Representative jobs in Rochester, IN are:

What are popular job titles related to Online Customer Service Representative jobs in Rochester, IN?

For Online Customer Service Representative jobs in Rochester, IN, the most frequently searched job titles are:

What cities near Rochester, IN are hiring for Online Customer Service Representative jobs?

Cities near Rochester, IN with the most Online Customer Service Representative job openings:

Infographic showing various Online Customer Service Representative job openings in Rochester, IN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,352 per year, or $17.5 per hour.

Personal Lines Insurance Customer Service Representative

The Smith Sawyer Smith Agency

Peru, IN โ€ข On-site

$36K - $48K/yr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago


Job description

Now Hiring: Personal Lines Insurance Customer Service Representative

We are a locally owned independent insurance agency that believes in doing business the right way—by taking care of our clients and our team. We’re currently seeking a friendly, dependable Personal Lines Customer Service Representative who enjoys building relationships and being part of a supportive, close-knit office.

What You’ll Do:

  • Provide personal, one-on-one service to our valued personal lines clients
  • Assist with policy questions, endorsements, renewals, and new business
  • Review coverage with clients to ensure their needs are met
  • Work directly with insurance carriers to resolve client issues
  • Maintain accurate and organized client files
  • Be a trusted point of contact for our clients and agency partners

What We’re Looking For:

  • Property & Casualty insurance license (or willingness to obtain)
  • Personal lines insurance experience preferred, but not required
  • Strong communication and customer service skills
  • Detail-oriented with a positive, team-first attitude
  • Comfortable using agency management systems and Microsoft Office

Why You’ll Love Working Here:

  • Friendly, family-oriented work environment
  • Competitive pay based on experience
  • Health insurance and retirement plan options
  • Paid time off, holidays, and work-life balance
  • Ongoing training and support for professional growth
  • A team that truly values your contributions

Interested?
Please send your resume to smorris@smithsawyerins.com or call 574-223-2166. We look forward to welcoming the right person to our team!