ZipRecruiter

Log In

1

Customer Service Jobs in Rochester, IN (NOW HIRING)

CTB

Brock Customer Service Rep

Milford, IN · On-site

$12.75 - $17.50/hr

As a Customer Service Representative, you will provide internal/external customer support, process dealer orders, and ensure a complete and accurate billing process. Essential Job Functions ...

Family Dollar

Customer Service Associate I

Culver, IN · On-site

$11.75 - $16.25/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

Family Dollar

Customer Service Associate I

Monon, IN · On-site

$13.25 - $18.25/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

Family Dollar

Customer Service Associate I

Bourbon, IN · On-site

$12.50 - $17.25/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

Family Dollar

Customer Service Associate I

Royal Center, IN · On-site

$13.25 - $18/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

Family Dollar

Customer Service Associate I

Delphi, IN · On-site

$14 - $19.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

Family Dollar

Customer Service Associate I

North Judson, IN · On-site

$13 - $17.75/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

Dollartree

Customer Service Associate I

Plymouth, IN · On-site

$13.25 - $18.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate I

Knox, IN · On-site

$12.75 - $17.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate I

Nappanee, IN · On-site

$13 - $17.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate I

Nappanee, IN · On-site

$13 - $17.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate I

Peru, IN · On-site

$13.50 - $18.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate I

Bourbon, IN · On-site

$12.50 - $17.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate I

Wabash, IN · On-site

$13.50 - $18.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate I

Culver, IN · On-site

$11.75 - $16.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate I

Rochester, IN

$13.50 - $18.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Family Dollar

Customer Service Associate I

Winamac, IN · On-site

$13.25 - $18.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

Family Dollar

Customer Service Associate I

Logansport, IN · On-site

$13.50 - $18.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

previous page

Showing results 41-60

All JobsCustomer Service JobsCustomer Service Jobs in Rochester, IN

Customer Service information

See Rochester, IN salary details

$9

$17

$25

How much do customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service in Rochester, IN is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.42 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Rochester, IN?

The most popular types of Customer Service jobs in Rochester, IN are:

What are popular job titles related to Customer Service jobs in Rochester, IN?

For Customer Service jobs in Rochester, IN, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Rochester, IN look for?

The top searched job categories for Customer Service jobs in Rochester, IN are:

What cities near Rochester, IN are hiring for Customer Service jobs?

Cities near Rochester, IN with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Rochester, IN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,352 per year, or $17.5 per hour.

Brock Customer Service Rep

Milford, IN • On-site

CTB
Crop Farming • 1 - 5K employees
Learn more about CTBexternal

$12.75 - $17.50/hr

Full-time

Re-posted 27 days ago

Job description


Job Title
Business Unit
Department
Reports To
Customer Service Representative
Brock Grain Systems
Customer Service
Customer Service Manager
BU Location
BU Acceptance
Approved By:
Date Approved
Milford, IN
Overall Purpose: Why the Job Exists & What You Will Do:
As a Customer Service Representative, you will provide internal/external customer support, process dealer orders, and ensure a complete and accurate billing process.
Essential Job Functions & Expected Outcomes: Your Accountabilities in the Role
A. Customer Support: 100% of the Job
1. Processes orders from the e-commerce system and from the dealers, with an understanding of how the process/systems operates to ensure orders are processed on time and accurate.
2. Answers incoming calls regarding order status, provides light technical support, and forward technical calls (where appropriate), to ensure exceptional customer support for internal/external customers.
3. Processes invoicing ensuring the order is accurate and pricing is correct.
4. Cross-trains with the team to be a backup for other specialty positions.
5. Processes reports, reviews data, and provides suggestions to help improve the department-s processes and key performance indicators.
The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any item with or without notice.
Position Requirements:
A. Education: Associate-s Degree in a related field; or equivalent education and experience.
B. Experience:3+ years of customer service experience within a Manufacturing environment required.
C. Certification(s): n/a
D. Functional Skills: Supportive and customer-oriented; familiar with multi-level bills of materials and the logistics process; extremely detail-oriented, ability to set priorities and get things done; accurate with large amounts of data/work; solid ability to problem solve and work with others to ensure orders are accurate and processed on time.
E. Technology Aptitude/Skills: Solid technical aptitude to work through client issues; Intermediate PC/Data Entry Skills; Experience with Lotus Notes and CRM experience preferred, but not required.
F. Language Skills: Excellent verbal and written communication skills; being bilingual would be a plus.
G. Leadership/Behaviors: Timely and responsive with a strong sense of urgency; flexible and adaptable; conceptual and forward thinking.
H. Culture Match Behaviors: Enjoys open communication, takes initiative to find solutions, team player, ability to respectfully share information to help develop and adhere to best practices, and the ability to work in high volume areas.
Core Values that Apply to All Positions:
- Integrity in all things
- Customers are why we exist
- Profitability is a must
- Excellence in all we do
- People make the difference
Equipment Used:
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Requirements to Perform Essential Functions:
- Ability to sit at desk for 5+ hours per day
- Ability to operate keyboard and view computer screen for majority of day 6-7 hours
- Ability to write ideas/information in a logical flow for 5+ hours per day
- Ability to read and respond on an on-going basis daily due to nature of the work, throughout the day
- Ability to communicate with others via phone, in-person, and computer on-going
- Ability to listen to customers, problem-solve, and respond accordingly
- Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, and carry items frequently
- Lifting up to 15 lbs. sporadically
Environmental Conditions & Travel:
- The employee is primarily exposed to a normal office environment with moderate noise.
- This position may face inclement weather conditions when traveling.
- Travel: Limited; no travel is required
I have reviewed and understand the above job description. Iunderstand that the company may change this job description as it deemsnecessary and at its discretion. I also understand that a copy of this jobdescription is available to me through request to my manager or Human Resourcesdepartment.
Employee Name (Print)
Employee Signature
Date

Apply