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Customer Service Jobs in Riverside, RI (NOW HIRING)

Lenze

Customer Service Supervisor

Uxbridge, MA · On-site

Customer Service Supervisor Location: Uxbridge, MA Position Type/Schedule: Hybrid (4 days in office, 1 day remote) Compensation: $73,000 - $85,000 ( Compensation is an estimate and depends on skills ...

Walgreens

Customer Service Associate

Warwick, RI

$14.50 - $20/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Narragansett, RI · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

East Providence, RI

$14.50 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Riverside, RI · On-site

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Providence, RI · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Cumberland, RI

$13 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Midas

Customer Service Representative

Middletown, RI · On-site

$18 - $20/hr

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years ...

Midas

Customer Service Representative

Middletown, RI · On-site

$18 - $20/hr

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years ...

Walgreens

Customer Service Associate

Providence, RI · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

East Providence, RI

$14.50 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Providence, RI · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Franklin, MA

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Narragansett, RI

$14.25 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Cumberland, RI · On-site

$16 - $18/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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All JobsCustomer Service JobsCustomer Service Jobs in Riverside, RI

Customer Service information

See Riverside, RI salary details

$9

$18

$26

How much do customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service in Riverside, RI is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.53 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Riverside, RI?

The most popular types of Customer Service jobs in Riverside, RI are:

What cities near Riverside, RI are hiring for Customer Service jobs?

Cities near Riverside, RI with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Riverside, RI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,374 per year, or $18.4 per hour.

Customer Service Supervisor

Lenze

Uxbridge, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Title: Customer Service Supervisor
Location: Uxbridge, MA
Position Type/Schedule: Hybrid (4 days in office, 1 day remote)
Compensation: $73,000 - $85,000
( Compensation is an estimate and depends on skills, knowledge, location, education, and experience)
Position Snapshot: The Customer Service Supervisor oversees the day-to-day operations of the Customer Service team, leading 9 direct reports ensuring the delivery of exceptional customer support. Reporting to the Customer Service Manager, this role is responsible for driving team performance, managing order fulfillment and order management activities, ensuring compliance with established processes and service standards. This individual partners closely with Sales, Inside Sales, Operations, and other cross-functional teams to deliver a seamless customer experience, resolve issues timely, and continuously improve processes that support operational efficiency and customer satisfaction.
About you : You're an outgoing, customer-focused professional who thrives on building relationships, solving problems, and delivering exceptional service. You stay organized, follow through on commitments, and adapt effectively when priorities shift. You enjoy creating positive experiences for customers and colleagues alike and are energized by leading, coaching, and motivating others to succeed. You value accountability, consistency, and continuous improvement, and you're always looking for ways to enhance processes, efficiency, and the overall customer experience.
A day in the life:
  • Lead, mentor, and coach a team of 9 Customer Service Specialists, fostering a culture of collaboration, accountability, and customer focus aligned with Lenze values.
  • Oversee day-to-day customer service operations, ensuring timely responses, accurate order processing, and exceptional service delivery
  • Monitor team performance and key service metrics, including response times, order accuracy, productivity, and turnaround times
  • Serve as the first point of escalation for customer concerns and operational issues, driving timely and effective resolution
  • Ensure adherence to Lenze policies, procedures, and established business processes while promoting consistency and operational excellence
  • Maintain and communicate process documentation, updates, and best practices to support team effectiveness
  • Identify opportunities to improve processes, enhance efficiency, and elevate the overall customer experience
  • Collaborate closely with Sales, Inside Sales, Operations, Supply Chain, and other cross-functional teams to support customer and business objectives
  • Coordinate follow-up activities related to customer inquiries, orders, and escalations to ensure a seamless end-to-end customer experience
  • Support the resolution of complex customer situations while maintaining a high level of customer satisfaction and professionalism
  • Contribute to Lenze's continuous improvement culture by recommending and implementing ideas that improve service levels, team performance, and operational efficiency
  • Lead by example with a hands-on approach, stepping in as needed to support the team and ensure customer needs are met

Requirements
What you bring:
  • 3+ years of B2B customer service experience, preferably in a manufacturing, industrial, or technical environment.
  • 2+ years of experience leading, coaching, or supervising a customer service team.
  • High school diploma or GED required; Associate's or Bachelor's degree preferred.
  • Proven ability to coach, develop, and support employees in a fast-paced, customer-focused environment.
  • Strong communication and interpersonal skills with the ability to collaborate effectively across Sales, Operations, Supply Chain, and other departments.
  • Customer-focused mindset with a passion for delivering exceptional service and building positive relationships.
  • Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
  • Experience monitoring and driving performance through key metrics such as response time, order accuracy, and turnaround time.
  • Ability to effectively handle escalations, resolve issues, and follow through to completion.
  • Solid understanding of order management, order fulfillment, logistics, and customer support processes.
  • Commitment to following and reinforcing established processes, policies, and best practices.
  • Experience working with ERP and CRM systems, as well as Microsoft Office applications.
  • Strong problem-solving skills with the ability to identify opportunities for continuous improvement and operational efficiency.
  • Hands-on leadership style with a willingness to support the team and lead by example.
  • Experience in industrial automation, distribution, manufacturing, or other technical industries is a plus.
  • Experience working in a continuous improvement culture focused on operational excellence and customer satisfaction is highly desirable.

Perks of being part of our team:
  • Blue Cross Blue Shield Medical Insurance - multiple plan options
  • Blue Cross Blue Shield Dental Insurance
  • FSA, HSA options
  • Vision Insurance
  • 401k with company match, fully vested
  • Paid Time Off
  • 10 company paid holidays
  • Company paid disability & AD&D insurance
  • 100% paid parental leave after one year of service
  • Supplemental insurance plans (Identity theft, cyber protection, additional life, etc.)
  • Tuition reimbursement
  • Many of our positions offer flexible schedules to meet your needs
  • Relaxed business casual environment
  • Sit/Stand desks for onsite office positions
  • Frequent team building activities
  • Career development opportunities

About us: Lenze is a global manufacturer of electrical and mechanical drives, motion control and automation technology - offering products, drive solutions, complete automation systems, and engineering services and tools from one single source. Our products can be found in many industries, including automotive, packaging, material handling and logistics, robotics, and industrial equipment (pumps/fans).
A global network of distributors and representatives makes Lenze Americas perfectly positioned to meet the motion control needs of customers worldwide. Lenze Americas, the American subsidiary of Lenze SE of Germany, is headquartered in Uxbridge, Massachusetts; corporate global headquarters are in Hamelin, Germany.
Our culture: We're powered by people. Our culture is built on collaboration, innovation, and respect-where every voice matters and every idea has the potential to shape the futureWe believe in balance, supporting our team with the flexibility and resources they need to thrive both professionally and personally.
Lenze is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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