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Customer Service Jobs in Riverside, RI (NOW HIRING)

Regency Transportation

Customer Service

Franklin, MA · On-site

As part of the internal customer service team, your role is critical in delivering an outstanding customer experience. Primary Responsibilities: Ability to handle high call volumes in a professional ...

Hello Sunshine Travels

Customer Service

Taunton, MA · On-site

$16.50 - $22.25/hr

About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible Schedule | About the Role: We're looking for an enthusiastic and detail-oriented Customer Service ...

KFC of Taunton LLC

Customer Service

Somerset, MA

$16 - $22/hr

Team Member (Customer Service) Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide ...

KFC of Taunton LLC

Customer Service

Taunton, MA

$16.50 - $22.25/hr

Team Member (Customer Service) Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide ...

KFC of Taunton LLC

Customer Service

New Bedford, MA

$16.25 - $22/hr

Team Member (Customer Service) Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide ...

KFC of Taunton LLC

Customer Service

Woonsocket, RI

$15.25 - $20.75/hr

Team Member (Customer Service) Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide ...

KFC of Taunton LLC

Customer Service

New Bedford, MA

$16.25 - $22/hr

Team Member (Customer Service) Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide ...

KFC of Taunton LLC

Customer Service

Attleboro, MA · On-site

$16.50 - $22.25/hr

Team Member (Customer Service) Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide ...

KFC of Taunton LLC

Customer Service

Fall River, MA

$16.50 - $22.25/hr

Team Member (Customer Service) Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide ...

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All JobsCustomer Service JobsCustomer Service Jobs in Riverside, RI

Customer Service information

See Riverside, RI salary details

$9

$18

$26

How much do customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service in Riverside, RI is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.53 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Riverside, RI?

The most popular types of Customer Service jobs in Riverside, RI are:

What cities near Riverside, RI are hiring for Customer Service jobs?

Cities near Riverside, RI with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Riverside, RI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,374 per year, or $18.4 per hour.

Customer Service

Regency Transportation

Franklin, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Regency Transportation rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Pay: $19.00 - $22.00 per hour

Job description:

Regency Transportation is a fast-growing northeast regional truckload carrier looking for an experienced Customer Service Representative (CSR)/Billing Clerk in our Franklin, MA office. This role is a crucial resource for customer inquiries, order entry, and invoicing.

Summary:

Responsible for acting as a liaison between customers and our operations team. Assists with entering customer orders, account questions, billing, and other queries. As part of the internal customer service team, your role is critical in delivering an outstanding customer experience.

Primary Responsibilities:

Ability to handle high call volumes in a professional manner

Assist customers, verify account information, process orders, and communicate with customers and the operations team by phone or email.

Resolve customer issues via phone and email by exercising discretion and independent judgment while delivering a world-class customer experience.

Strong computer skills, including Microsoft Office/Outlook

Skills Desired:

Excellent interpersonal communication, both written and verbal

Ability to exercise sound judgment

Deliver outstanding, friendly customer service in a timely fashion

Strong computer skills and experience tracking and recording call information, filing documents, or updating customer profiles/accounts.

Attention to detail, ability to multi-task, prioritize, and manage time effectively

Hours are 8:00am to 4:30pm Monday – Friday

Job Type: Full-time

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Physical Setting:

  • Office

Schedule:

  • 8 hourshift
  • Monday to Friday

Work Location: In person


What Regency Transportation employees say

Pay

Hours and flexibility

Workplace

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