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Customer Service Jobs in Woonsocket, RI (NOW HIRING)

Regency Transportation

Customer Service

Franklin, MA · On-site

As part of the internal customer service team, your role is critical in delivering an outstanding customer experience. Primary Responsibilities: Ability to handle high call volumes in a professional ...

Vector Talent Solutions

Customer Service

Canton, MA · On-site

$20 - $22/hr

Customer Service Associate Vector Talent Solutions is a veteran-owned workforce solutions firm dedicated to helping organizations identify, attract, and hire top talent. We are currently seeking a ...

Vector Talent Solutions

Customer Service

Canton, MA · On-site

$20 - $22/hr

Customer Service Associate Position Overview We are seeking a Customer Service Associate to join a collaborative manufacturing organization in Canton, MA . In this role, you will serve as a key point ...

Hello Sunshine Travels

Customer Service

Taunton, MA · On-site

$16.50 - $22.25/hr

About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible Schedule | About the Role: We're looking for an enthusiastic and detail-oriented Customer Service ...

Axelon

Customer Service

Warwick, RI · On-site

$20/hr

Required Skills and Experience: - Suggested 2+ years of experience in Customer Service. Prior Call Center experience is highly preferred. - Must live within one hour commute of Warwick, RI Client ...

KFC of Taunton LLC

Customer Service

Taunton, MA

$16.50 - $22.25/hr

Team Member (Customer Service) Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide ...

KFC of Taunton LLC

Customer Service

Woonsocket, RI

$15.25 - $20.75/hr

Team Member (Customer Service) Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide ...

KFC of Taunton LLC

Customer Service

Attleboro, MA · On-site

$16.50 - $22.25/hr

Team Member (Customer Service) Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide ...

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All JobsCustomer Service JobsCustomer Service Jobs in Woonsocket, RI

Customer Service information

See Woonsocket, RI salary details

$9

$18

$25

How much do customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service in Woonsocket, RI is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.05 per hour, depending on experience, location, and employer.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, patience to handle difficult situations calmly, empathy to understand customer needs, and active listening to accurately respond to inquiries. These skills help ensure positive customer experiences and are often complemented by familiarity with customer service tools and protocols.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is an example of a customer service job?

An example of a customer service job is a customer service representative, who interacts with customers to address inquiries, resolve issues, and provide information about products or services. These roles often require good communication skills and may involve working in call centers, retail stores, or online support environments.

What are good paying customer service jobs?

Customer service jobs that tend to offer higher pay include roles such as customer service managers, technical support specialists, and account managers, often requiring relevant experience or specialized skills. These positions may also involve working in industries like technology, finance, or healthcare, where higher compensation is common. Advanced certifications or bilingual abilities can further increase earning potential.
More about Customer Service jobs
What are the most commonly searched types of Customer Service jobs in Woonsocket, RI? The most popular types of Customer Service jobs in Woonsocket, RI are:
What are popular job titles related to Customer Service jobs in Woonsocket, RI? For Customer Service jobs in Woonsocket, RI, the most frequently searched job titles are:
What cities near Woonsocket, RI are hiring for Customer Service jobs? Cities near Woonsocket, RI with the most Customer Service job openings:
Customer Service jobs near you
Infographic showing various Customer Service job openings in Woonsocket, RI as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,464 per year, or $18 per hour.

Customer Service

Regency Transportation

Franklin, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Regency Transportation rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Pay: $19.00 - $22.00 per hour

Job description:

Regency Transportation is a fast-growing northeast regional truckload carrier looking for an experienced Customer Service Representative (CSR)/Billing Clerk in our Franklin, MA office. This role is a crucial resource for customer inquiries, order entry, and invoicing.

Summary:

Responsible for acting as a liaison between customers and our operations team. Assists with entering customer orders, account questions, billing, and other queries. As part of the internal customer service team, your role is critical in delivering an outstanding customer experience.

Primary Responsibilities:

Ability to handle high call volumes in a professional manner

Assist customers, verify account information, process orders, and communicate with customers and the operations team by phone or email.

Resolve customer issues via phone and email by exercising discretion and independent judgment while delivering a world-class customer experience.

Strong computer skills, including Microsoft Office/Outlook

Skills Desired:

Excellent interpersonal communication, both written and verbal

Ability to exercise sound judgment

Deliver outstanding, friendly customer service in a timely fashion

Strong computer skills and experience tracking and recording call information, filing documents, or updating customer profiles/accounts.

Attention to detail, ability to multi-task, prioritize, and manage time effectively

Hours are 8:00am to 4:30pm Monday – Friday

Job Type: Full-time

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Physical Setting:

  • Office

Schedule:

  • 8 hourshift
  • Monday to Friday

Work Location: In person


What Regency Transportation employees say

Pay

Hours and flexibility

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