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Customer Service Jobs in Rensselaer, NY (NOW HIRING)

John Ray and Sons

Customer Service Representative

Troy, NY · On-site

$15.75 - $21.25/hr

You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues. Our ...

DeNooyer Chevrolet

Customer Service Representative

Colonie, NY · On-site

$15.50 - $21/hr

Customer Service Representative: In this position you will be the face representing our company culture. It is imperative that you are a friendly and positive person by nature. The Customer Service ...

John Ray and Sons

Customer Service Representative

Troy, NY · On-site

$15.75 - $21.50/hr

You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues. Our ...

DeNooyer Chevrolet

Customer Service Representative

Colonie, NY · On-site

$16 - $21.50/hr

Customer Service Representative: In this position you will be the face representing our company culture. It is imperative that you are a friendly and positive person by nature. The Customer Service ...

John Ray and Sons

Customer Service Representative

Albany, NY · On-site

$16 - $21.50/hr

Customer Service Representative Opportunity Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services ...

Walgreens

Customer Service Associate

Rensselaer, NY · On-site

$14.50 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Rensselaer, NY · On-site

$14.50 - $19.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Chatham, NY · On-site

$16 - $22/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Enlightened

Customer Service Representative

Latham, NY · On-site

$15.50 - $21/hr

Customer Service Representative Enlightened, Inc. is an award-winning Information Technology (IT) Consulting firm that helps clients solve complex business problems by leveraging technology.

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All JobsCustomer Service JobsCustomer Service Jobs in Rensselaer, NY

Customer Service information

See Rensselaer, NY salary details

$9

$18

$26

How much do customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service in Rensselaer, NY is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Rensselaer, NY?

The most popular types of Customer Service jobs in Rensselaer, NY are:

What are popular job titles related to Customer Service jobs in Rensselaer, NY?

For Customer Service jobs in Rensselaer, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Rensselaer, NY look for?

The top searched job categories for Customer Service jobs in Rensselaer, NY are:

What cities near Rensselaer, NY are hiring for Customer Service jobs?

Cities near Rensselaer, NY with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Rensselaer, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,818 per year, or $18.7 per hour.

Customer Service Representative IV

Service Experts

Clifton Park, NY • On-site

$15.50 - $21/hr

Full-time

Re-posted 18 days ago

Key responsibilities

  • Monitor and evaluate the performance of inbound and outbound calls to ensure KPI targets and service quality standards are met.

  • Assist in managing daily operations of the support center, including call loading, dispatching, and schedule monitoring.

  • Handle customer concerns, resolve issues, and communicate service updates to maintain customer satisfaction.

Service Experts rating

6.1

Company rating: 6.1 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

230th of 283 rated repair and maintenance companies

Job description

Welcome!

The Customer Service Representative IV is responsible for monitoring the customer service activities of multiple Customer Service agents to ensure KPI's and excellent service levels are met. Provides direct monitoring of inbound and outbound call performance to mentor and ensure quality standards. Responsible for directly assisting the Customer Support Center Supervisor in the day-to-day operations of the support center. Performs support functions such as call loading, dispatching, and schedule monitoring as needed.

Key Responsibilities:

  • Demonstrate proficiency in inbound and outbound call handling KPI's
  • Recognized by peers as an authority in support center operations and inbound call handling procedures and processes
  • Performs scheduled one on one sessions with team members monthly
  • Preparation, organization and presentation of training and related training materials
  • Live monitoring of inbound and outbound call performance and direct coaching as needed
  • Continually maintain working knowledge of all company products, services, and promotions
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Dispatch as needed to improve accuracy in scheduling and speed of response
  • Assist in maintaining overall support center performance metrics
  • Answering incoming phone calls from customers and other support center duties as assigned
  • Maintain good customer relations and ensure that all calls meet Service Experts' standards
  • Handle and resolve a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Resolve problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintain customer records by updating account information
  • Communicate with customers on the status of service calls and handle escalations as needed

Qualifications:

  • High school diploma or equivalent with 2+ years' experience working in customer service or other customer-facing environment
  • Experience or training the use of computers and related systems in an administrative office environment
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Excellent customer-service, communication, and interpersonal skills
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
  • Ability to work effectively in both a team and an independent environment
  • Ability to make decisions based on established guidelines and procedures
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
Minimum Experience: 6+ years Minimum Education: High School Diploma/GED

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

What Service Experts employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Service Experts

Sourced by ZipRecruiter

Service Experts, based in Plano, Texas, US, is an industry leader in the HVAC (Heating, Ventilation, Air Conditioning) sector with a commitment to providing top-tier service for home comfort. Their offerings cover a broad range of services such as repair, maintenance, and installation of heating and air conditioning systems. Established in 1996, the company has demonstrated consistent growth and expansion, boasting a network of over 100 service centers across North America. Their mission is simple yet powerful: to provide excellence in home comfort. Service Experts has emerged as a trusted choice in the market due to their adherence to core values of integrity, innovation, excellence, and commitment.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Plano, TX, US

Year founded

1996

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