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Customer Service Jobs in Middleton, MA (NOW HIRING)

VPNE

Customer Service

Boston, MA · On-site

$18/hr

The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality customer service and ...

Sila Services

Customer Service Representative

Stoneham, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative| Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care of ...

Sila Services

Customer Service Representative

Stoneham, MA

$17.50 - $23.75/hr

Customer Service Representative\u007C Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care ...

Sila Services

Customer Service Representative

Stoneham, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative| Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care of ...

Boston Technology Corporation

Customer Support

Hudson, NH · On-site

$17.25 - $22/hr

Customer Service / Customer Support Handles product returns, RMAs, repairs, replacements, and service requests Supports internal/external customers through phone, email, service portal, and Oracle ...

New

Adapt Health

Customer Service Specialist

Boston, MA · Remote

$65K - $75K/yr

The Customer Service Specialist is responsible for providing exceptional support and service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with the ...

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All JobsCustomer Service JobsCustomer Service Jobs in Middleton, MA

Customer Service information

See Middleton, MA salary details

$11

$21

$30

How much do customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service in Middleton, MA is $21.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $24.04 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Middleton, MA?

The most popular types of Customer Service jobs in Middleton, MA are:

What cities near Middleton, MA are hiring for Customer Service jobs?

Cities near Middleton, MA with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Middleton, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,950 per year, or $21.6 per hour.

Customer Service

VPNE

Boston, MA • On-site

$18/hr

Full-time

Re-posted 10 days ago

VPNE rating

6.8

Company rating: 6.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

7th of 12 rated car parking

Job description

The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality customer service and support to clients before, during, and after they purchase products or services.
Responsibilities
  • Handle customer inquiries and promptly and accurately answer their questions or concerns.

  • Identifying and escalating complex or high-priority issues to the appropriate teams for resolution.

  • Create positive experiences with customers to ensure their satisfaction.

  • Meeting or exceeding performance targets such as response time, customer satisfaction ratings, and sales goals.

  • Make exceptional guest experiences the priority in every interaction

  • Per company and site-specific guidelines, contribute to a safe environment for all guests and employees.

  • Maintain a ready-to-serve posture that is welcoming to guests.

  • Make eye contact and smile at all guests to acknowledge them.

  • Prioritize assisting guests with unrushed efficiency.

  • Be mindful of word choices while speaking with guests, remaining polite and unoffensive.

  • Follow all cash handling guidelines per company policies.

Requirements:
  • Ability to read, write and verbally communicate in English

  • Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions

  • Ability to receive medical and security clearance for one or more locations

  • Possess the manual dexterity to operate essential office equipment, including computers and cash registers.

  • Possess the mental acuity to be able to process cash and manual transactions.

  • Strong sense of customer service

  • Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds

  • Be at least 18 years of age.

  • Be able and willing to smile during every customer interaction.

  • Maintain uniform standards while around the account.

  • Ability to create relationships with customers

  • Organization and strong problem-solving skills

VPNE is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

What VPNE employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About VPNE

Sourced by ZipRecruiter

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Boston, MA, US

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