Be Seen First
About the Role The Trainee Service Representative will provide administrative and technical support to our brokers and service team . This is primarily a behind-the-scenes role with no direct client ...
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Be Seen First
About the Role The Trainee Service Representative will provide administrative and technical support to our brokers and service team . This is primarily a behind-the-scenes role with no direct client ...
Trainee Tyre Technician Apply now Job no: 566841 Work type: Full time Site: Thurso Categories ... Adopt a customer service focus in everything you do Halfords Commercial Fleet Services (HCFS) is ...
Trainee Tyre Technician Apply now Job no: 566841 Work type: Full time Site: Thurso Categories ... Adopt a customer service focus in everything you do Halfords Commercial Fleet Services (HCFS) is ...
Trainee Tyre Technician - Inverness Apply now Job no: 565959 Work type: Full time Site: Inverness ... Adopt a customer service focus in everything you do Halfords Commercial Fleet Services (HCFS) is ...
Trainee Tyre Technician - Inverness Apply now Job no: 565959 Work type: Full time Site: Inverness ... Adopt a customer service focus in everything you do Halfords Commercial Fleet Services (HCFS) is ...
Management Trainee
Pembroke, ON · On-site
CA$54K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Pembroke, ON · On-site
CA$54K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Thunder Bay, ON · On-site
CA$51K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Thunder Bay, ON · On-site
CA$51K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Pembroke, ON · On-site
CA$54K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Pembroke, ON · On-site
CA$54K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Thunder Bay, ON · On-site
CA$51K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Thunder Bay, ON · On-site
CA$51K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Pembroke, ON · On-site
CA$54K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Pembroke, ON · On-site
CA$54K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Simcoe, ON · On-site
CA$53K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Simcoe, ON · On-site
CA$53K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Collingwood, ON · On-site
CA$55K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Collingwood, ON · On-site
CA$55K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Sault Sainte Marie, ON · On-site
CA$54K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Sault Sainte Marie, ON · On-site
CA$54K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
CA$53K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
CA$53K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Tillsonburg, ON · On-site
CA$53K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Tillsonburg, ON · On-site
CA$53K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Uxbridge, ON · On-site
CA$55K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Uxbridge, ON · On-site
CA$55K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
CA$55K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
CA$55K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Orleans, ON · On-site
CA$54K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Orleans, ON · On-site
CA$54K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Brantford, ON · On-site
CA$53K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Brantford, ON · On-site
CA$53K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Timmins, ON · On-site
CA$54K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Timmins, ON · On-site
CA$54K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Kitchener, ON · On-site
CA$53K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Kitchener, ON · On-site
CA$53K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Milton, ON · On-site
CA$53K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Management Trainee
Milton, ON · On-site
CA$53K/yr
Whether you see yourself in sales, business development, customer service, retail management, or ... that our Management Trainee position does not typically fall under an eligible National ...
Customer Service Trainee information
See Ontario salary details
$22.5K - $27K
11% of jobs
$27K - $31.5K
14% of jobs
$31.7K is the 25th percentile. Wages below this are outliers.
$31.5K - $36K
19% of jobs
The median wage is $37.5K / yr.
$36K - $40.5K
20% of jobs
$43.5K is the 75th percentile. Wages above this are outliers.
$40.5K - $45K
18% of jobs
$45K - $49.5K
11% of jobs
$49.5K - $54K
3% of jobs
$54K - $58.5K
1% of jobs
$58.5K - $63K
2% of jobs
$63K - $67.5K
1% of jobs
$67.5K - $72K
1% of jobs
$22.5K
$41.3K
$72K
How much do customer service trainee jobs pay per year?
As of Sep 3, 2026, the average yearly pay for customer service trainee in Ontario is $41,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $45,000.00 per year, depending on experience, location, and employer.
What is a customer service trainee?
Customer Service Trainees are entry-level professionals who are learning the skills and knowledge necessary to assist customers effectively. They typically undergo training programs to understand company products, policies, and procedures, as well as to develop communication and problem-solving abilities. Their main role is to support experienced customer service representatives while gaining hands-on experience in handling customer inquiries and resolving issues. Over time, trainees are expected to become proficient and transition into full customer service roles.
What are the key skills and qualifications needed to thrive as a customer service trainee?
To thrive as a Customer Service Trainee, you need effective communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and exposure to helpdesk software are commonly expected. Patience, active listening, and a positive attitude are valuable soft skills that help build rapport with customers and resolve issues efficiently. These skills ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.
What are some common challenges faced by customer service trainees and how are they typically addressed?
Customer Service Trainees often face challenges such as handling difficult customers, learning company-specific systems, and managing a high volume of inquiries. These challenges are typically addressed through comprehensive onboarding programs, mentoring from experienced team members, and ongoing training in communication and problem-solving skills. Most organizations also provide regular feedback and support, helping trainees build confidence and competence in their roles as they progress.
What is the difference between Customer Service Trainee vs Customer Service Representative?
| Aspect | Customer Service Trainee | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; on-the-job training | High school diploma; some roles may prefer additional certifications |
| Work Environment | Training programs, entry-level settings | Customer-facing roles in retail, call centers, or service offices |
| Employer Usage | Internship or training programs within companies | Full-time or part-time customer support roles |
| Search & Comparison Intent | Learning about entry-level training roles | Seeking customer service job opportunities |
In summary, a Customer Service Trainee is typically an entry-level position focused on training and skill development, often within a structured program. A Customer Service Representative is a more experienced role responsible for handling customer inquiries and providing support. The trainee role is ideal for those starting their career, while the representative role requires some prior knowledge or experience.
How to get into customer service trainee with no experience?
To become a customer service trainee with no experience, focus on developing strong communication and problem-solving skills, and consider completing relevant training or certifications such as customer service courses. Entry-level positions often require a positive attitude and willingness to learn, making internships or volunteer work valuable for gaining initial experience.
What career paths can start with a customer service trainee?
A customer service trainee can progress into roles such as customer service representative, team lead, supervisor, or customer experience specialist. Gaining experience in communication, problem-solving, and product knowledge can also lead to careers in sales, account management, or administrative positions within the same organization.
What are the most commonly searched types of Customer Service jobs in Ontario?
The most popular types of Customer Service jobs in Ontario are:
What cities in Ontario are hiring for Customer Service Trainee jobs?
Cities in Ontario with the most Customer Service Trainee job openings:
Trainee Service Representative - Insurance
Thornhill, ON • On-site
Part-time
PTO
Posted 14 days ago
Job description
About the Role
The Trainee Service Representative will provide administrative and technical support to our brokers and service team.
This is primarily a behind-the-scenes role with no direct client interaction. You will work with insurance information, policy documentation, brokerage systems, and internal processes while developing your insurance knowledge and professional skills.
Key Responsibilities
- Provide administrative and technical support to brokers and service representatives.
- Enter, update, and maintain accurate information in brokerage management systems.
- Process, organize, and review insurance documentation and policy information.
- Review policy details, coverage, endorsements, and other insurance information for accuracy.
- Assist with comparing coverage options and information from different insurance markets.
- Identify missing information, inconsistencies, and potential coverage gaps for review by experienced brokers.
- Perform data entry and administrative tasks with a high degree of accuracy.
- Learn and efficiently use insurance and brokerage software systems.
- Assist with research, documentation, and other tasks as assigned.
- Maintain confidentiality and handle insurance information in a professional and ethical manner.
What We're Looking For
Insurance & Technical Skills
- RIBO licence is not required.
- Willingness to obtain a RIBO licence is considered a strong asset.
- Strong interest in learning the insurance industry.
- Strong insurance acumen or the ability to quickly understand and apply insurance concepts.
- Excellent computer skills and ability to learn new software quickly.
- Comfortable working with multiple applications and systems.
Analytical & Problem-Solving Skills
- Excellent active listening, analytical, and comprehension skills.
- Strong critical-thinking and problem-solving abilities.
- Ability to understand and compare insurance coverage options.
- Ability to recognize inconsistencies and potential gaps in coverage.
- Strong attention to detail and accuracy.
- Ability to understand complex insurance situations and information.
Communication & Professional Skills
- Excellent written and verbal communication skills.
- Confident, professional, and clear communication.
- Strong organizational skills and ability to manage multiple priorities.
- Comfortable working independently and taking initiative.
- Strong work ethic and commitment to quality.
- Professional, dependable, and ethical.
- Self-motivated, driven, ambitious, and eager to learn.
- Positive attitude and willingness to continuously develop new skills.
What We Offer
- Part-time or full-time opportunity
- Comprehensive hands-on training
- Support and mentorship from experienced insurance professionals
- Opportunity to develop strong insurance and brokerage knowledge
- Opportunity to pursue RIBO licensing
- Professional and supportive team environment
- Long-term career growth opportunities within an established insurance organization
Who We're Looking For
This role is ideal for someone who is highly comfortable with computers, naturally analytical, detail-oriented, organized, and eager to learn.
You don't need to be an experienced insurance professional. We are looking for someone with the right attitude, work ethic, intelligence, and willingness to learn who can develop into a strong insurance professional over time.
If you enjoy working with information, solving problems, understanding complex concepts, and getting the details right, we want to hear from you.
Apply Today
Please submit your resume for consideration.
We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
All-Risks Insurance Brokers Ltd. is an equal opportunity employer and is committed to providing accommodations throughout the recruitment process in accordance with the AODA. Accommodations are available upon request.