Customer Service Trainee Jobs in Toronto, ON (NOW HIRING)

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Job Description:

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

About the Job:

Type: Full time, Permanent

Wage: $19/hour

Shifts: Monday to Friday, 6am - 3pm

Location: Concord, ON

Why Ryder?

• 10 days of Paid Time Off upon hire

• Excellent benefits package after 30 days (Medical, Dental & Vision)

• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP)

• Employee discount of 15% on Ryder stock

• A safe, friendly and respectful work environment

• Recognized by Forbes as one of Canada's Best Employers in 2025

Summary

The Technician Trainee (TT) role is a developmental position intended to familiarize a new employee with the Technician role while working as a Service Employee and is enrolled in Ryder's 18 month Technical Training Developmental Program. The incumbent will be assigned to a mentor and receive hands-on experience and knowledge in a professional shop environment. In addition, Ryder will have the opportunity to gauge the trainee's technical aptitude, work ethic, and if they are a culture fit. The ultimate goal is to acclimate the Technician Trainee to Ryder's current business model, culture, and practices which could potentially lead to a future Technician I or Technician II position. The Technician Trainee must be able to fulfill all assigned responsibilities and technician training on a weekly basis, as guided by their assigned location mentor. The TT must be in good standing with their employment and throughout the developmental program. As with all Fleet Management Solutions (FMS) Shop positions, the trainee is responsible for adhering to all Ryder Maintenance Operations policies and procedures. Upon completion of the Technical Training Developmental Program, the TT will be prepared for technician level opportunities within the company.

Essential Functions

• Move heavy duty vehicles into or out of yard, wash bay, service shop, or delivered to rental shop. Wash and detail vehicles manually or using automated equipment. Fuel diesel, natural gas, and hybrid vehicles properly while adhering to all shop safety policies and procedures. Record fuel activity and maintain proper fuel and DEF inventories and reconciliation. This includes using handheld devices to properly identify customer and required services. Perform multi-point inspection on inbound units as required by company policies and procedures. This includes checking vehicle tire pressure and thread, fluid levels, lights, washing vehicle windows, changing tires, inspecting refrigeration units on trucks, and reporting service or driver issues to shop. Maintain fuel island area to Six Sigma standards and policies. Perform some facility maintenance. Perform minor maintenance tasks as assigned by supervisor.
• Attend and complete all Technician Training Development Program requirements and assessments. Training will include hands-on and online training as well as performing tasks learned. Technician Training Development Program will include but is not limited to: o Service Island Training: Service Island Multi-point Inspection (includes Hand Held) Vehicle Fueling and Washing Environmental Safety & Spill Response Safe Driving Service Island Organization & Cleanliness (6S Standards) o Technician I Training: Preventive Maintenance Tire and Wheel Service Bay Tool o Technician II Training: HD Electrical Air and Hydraulic Brakes

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Must be 18 years of age or older, Required
• Proficient in English written and verbal communication skills, Required
• Demonstrates customer service skills, Required
• Possesses strong technical aptitude Ability to learn to use and maintain equipment and machinery, Preferred
• Quickly troubleshoots and resolves problems, Preferred
• Ability to work independently and as a member of a team, Required
• Demonstrates time management and priority setting skills, Required
• Must have track record of performance and good attendance, Required
• Strong sense of personal accountability and a proven track record of achieving desired results, Required
• Ability to professionally represent Ryder and competently engage both Ryder employees as well as customers, Required

Qualifications

• H.S. Diploma/GED, Preferred
• 0 to 1 year in Related work experience, Preferred
• Competent in basic computer skills and in a Microsoft Office environment. Beginner, Required
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Beginner, Preferred
• Knowledge of shop management systems Beginner, Preferred
• Valid Driver License

Travel

• No

Safety Sensitive

Minimum age requirements and work hours will be determined by State Law

Job Category

This posting is for an existing vacancy.

Our Culture & Commitment:

At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

Thecompensationofferedto a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Ryder is an Equal Opportunity Employer:

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women,visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process.Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you.If you require assistance in order to apply, please contact us at 888-957-9337.

Authorization to Work in Canada:

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an onlinequestionnaire.Duringan interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application throughhttp://www.ryder.com/en-ca/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder atcareers@ryder.com.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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