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Customer Service Supervisor Jobs in Ohio (NOW HIRING)

authority

Customer Service Supervisor

Avon, OH · On-site

The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team to ensure exceptional customer experiences, timely issue resolution, and achievement of ...

DHL Germany

Customer Service Supervisor

Marengo, OH · On-site

$60 - $80/hr

Customer Service Supervisor The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80,169 ...

New

Authority Brands

Customer Service Supervisor

Avon, OH · On-site

The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team to ensure exceptional customer experiences, timely issue resolution, and achievement of ...

DPDHL

Customer Service Supervisor

Marengo, OH

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DPDHL

Customer Service Supervisor

Canal Winchester, OH

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DPDHL

Customer Service Supervisor

Marengo, OH

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DHL

Customer Service Supervisor

Canal Winchester, OH · On-site

$60K - $80K/yr

Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DPDHL

Customer Service Supervisor

Marengo, OH

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DHL

Customer Service Supervisor

New Albany, OH · On-site

$60K - $80K/yr

Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DHL

Customer Service Supervisor

Marengo, OH · On-site

$60K - $80K/yr

Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DPDHL

Customer Service Supervisor

New Albany, OH

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DHL

Customer Service Supervisor

Marengo, OH · On-site

$60K - $80K/yr

Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DHL

Customer Service Supervisor

Marengo, OH · On-site

$60K - $80K/yr

Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

SourcePoint

Customer Service Supervisor

Delaware, OH · On-site

The Customer Service Supervisor is responsible for leading the daily operations of the front desk and ensuring an exceptional customer experience for guests, members, and staff. This position ...

SourcePoint

Customer Service Supervisor

Delaware, OH · On-site

The Customer Service Supervisor is responsible for leading the daily operations of the front desk and ensuring an exceptional customer experience for guests, members, and staff. This position ...

Wawa, Inc.

Customer Service Supervisor

Mason, OH · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

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Showing results 1-20

All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Jobs in Ohio

Customer Service Supervisor information

See Ohio salary details

$23.3K

$55.1K

$96K

How much do customer service supervisor jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service supervisor in Ohio is $55,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,500.00 per year, depending on experience, location, and employer.

What does a customer service supervisor do?

A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.

What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?

To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.

What are the most common challenges faced by customer service supervisors, and how can they be addressed?

Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.

What is the difference between Customer Service Supervisor vs Customer Service Manager?

AspectCustomer Service SupervisorCustomer Service Manager
ResponsibilitiesOversees daily customer service operations, manages team members, ensures quality serviceDevelops customer service strategies, manages larger teams, handles escalations, and sets policies
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service certificationsTypically requires a bachelor's degree; relevant certifications are a plus
Work EnvironmentCall centers, retail, or service departmentsCorporate offices, call centers, or retail management settings
Employer & Industry UsageCommon in retail, hospitality, and call centersFound in larger organizations across various industries

The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.

More about Customer Service Supervisor jobs

What are the most commonly searched types of Customer Service Supervisor jobs in Ohio?

The most popular types of Customer Service Supervisor jobs in Ohio are:

What are popular job titles related to Customer Service Supervisor jobs in Ohio?

For Customer Service Supervisor jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Service Supervisor jobs in Ohio look for?

The top searched job categories for Customer Service Supervisor jobs in Ohio are:

What cities in Ohio are hiring for Customer Service Supervisor jobs?

Cities in Ohio with the most Customer Service Supervisor job openings:

Customer Service Supervisor jobs near you
Infographic showing various Customer Service Supervisor job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $55,139 per year, or $26.5 per hour.

Customer Service Supervisor

authority

Avon, OH • On-site

Full-time

Posted 9 days ago

Job description

The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team to ensure exceptional customer experiences, timely issue resolution, and achievement of departmental performance goals. This role provides leadership, coaching, and support to customer service representatives while monitoring key performance indicators, identifying process improvements, and maintaining high standards of service quality. The Customer Service Supervisor serves as a point of escalation for complex customer concerns and collaborates with cross-functional teams to enhance customer satisfaction and operational efficiency.

Responsibilities:

  • Supervise, coach, and support a team of customer service representatives to ensure high-quality customer interactions.
  • Monitor daily team performance, productivity, and service metrics, including response times, customer satisfaction, and quality standards.
  • Conduct regular performance evaluations and provide ongoing feedback, coaching, and development opportunities.
  • Assist with recruiting, onboarding, training, and scheduling customer service staff.
  • Handle escalated customer inquiries, complaints, and complex service issues, ensuring timely and satisfactory resolution.
  • Analyze customer service data and trends to identify opportunities for process improvements and increased efficiency.
  • Maintain and enforce compliance with company policies, procedures, and service standards.
  • Collaborate with operational, sales, marketing, and other departments to resolve customer concerns and improve the customer experience.
  • Develop and update customer service procedures, training materials, and best practices.
  • Prepare reports and communicate team performance, trends, and recommendations to leadership.
  • Foster a positive, customer-focused work environment that promotes teamwork, accountability, and continuous improvement.
  • Other duties and projects as assigned.

Requirements: 

  • High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred.
  • 2–5 years of customer service experience, preferably in a call center or customer support environment.
  • Prior supervisory, team lead, or leadership experience preferred.
  • Strong leadership, coaching, and employee development skills.
  • Excellent verbal and written communication skills.
  • Ability to resolve customer issues professionally and effectively.
  • Strong analytical and problem-solving abilities.
  • Proficiency with Microsoft Office Suite and customer relationship management (CRM) systems.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong organizational skills and attention to detail.

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