Customer Service Supervisor
$60K - $80K/yr
Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...
Customer Service Supervisor
$60K - $80K/yr
Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...
Customer Service Supervisor
New Albany, OH · On-site
$60K - $80K/yr
Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...
Customer Service Supervisor
New Albany, OH · On-site
$60K - $80K/yr
Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...
Customer Service Supervisor
New Albany, OH · On-site
$60K - $80K/yr
Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...
New
Customer Service Supervisor
New Albany, OH · On-site
$60K - $80K/yr
Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...
New
Customer Service Supervisor
Canal Winchester, OH · On-site
$60K - $80K/yr
Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...
New
Customer Service Supervisor
Canal Winchester, OH · On-site
$60K - $80K/yr
Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...
New
Customer Service Supervisor
Canal Winchester, OH · On-site
$60K - $80K/yr
Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...
Customer Service Supervisor
Canal Winchester, OH · On-site
$60K - $80K/yr
Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...
Customer Service Supervisor
Lockbourne, OH · On-site
$60K - $80K/yr
Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...
Customer Service Supervisor
Lockbourne, OH · On-site
$60K - $80K/yr
Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...
Customer Service Supervisor
Marengo, OH · On-site
$60K - $80K/yr
Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...
Customer Service Supervisor
Marengo, OH · On-site
$60K - $80K/yr
Customer Service Supervisor ?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...
Customer Service Supervisor
Cincinnati, OH · On-site
$21 - $28.30/hr
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...
Customer Service Supervisor
Cincinnati, OH · On-site
$21 - $28.30/hr
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...
Customer Service Supervisor
Fairfield, OH · On-site
$21 - $28.30/hr
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...
Customer Service Supervisor
Fairfield, OH · On-site
$21 - $28.30/hr
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...
Customer Service Supervisor
Akron, OH · On-site
$17 - $18.50/hr
... Customer Service Desk (refunds, exchanges, product questions, customer complaints, feedback, etc.) and receiving and handling incoming phone calls to the store. Supervisory Responsibilities
Customer Service Supervisor
Akron, OH · On-site
$17 - $18.50/hr
... Customer Service Desk (refunds, exchanges, product questions, customer complaints, feedback, etc.) and receiving and handling incoming phone calls to the store. Supervisory Responsibilities
Customer Service Supervisor
Akron, OH · On-site
$17 - $18.50/hr
... Customer Service Desk (refunds, exchanges, product questions, customer complaints, feedback, etc.) and receiving and handling incoming phone calls to the store. Supervisory Responsibilities
Customer Service Supervisor
Akron, OH · On-site
$17 - $18.50/hr
... Customer Service Desk (refunds, exchanges, product questions, customer complaints, feedback, etc.) and receiving and handling incoming phone calls to the store. Supervisory Responsibilities
Customer Service Supervisor
Lebanon, OH · On-site
$21 - $28.30/hr
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...
Customer Service Supervisor
Lebanon, OH · On-site
$21 - $28.30/hr
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...
Customer Service Supervisor
Mason, OH · On-site
$21 - $28.30/hr
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...
Customer Service Supervisor
Mason, OH · On-site
$21 - $28.30/hr
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...
Customer Service Supervisor
$17 - $18.50/hr
... Customer Service Desk (refunds, exchanges, product questions, customer complaints, feedback, etc.) and receiving and handling incoming phone calls to the store. Supervisory Responsibilities
Customer Service Supervisor
$17 - $18.50/hr
... Customer Service Desk (refunds, exchanges, product questions, customer complaints, feedback, etc.) and receiving and handling incoming phone calls to the store. Supervisory Responsibilities
Customer Service Supervisor
$11 - $12/hr
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...
Customer Service Supervisor
$11 - $12/hr
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...
Customer Service Supervisor
Columbus, OH · On-site
$11 - $12/hr
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...
Quick apply
Customer Service Supervisor
Columbus, OH · On-site
$11 - $12/hr
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...
Customer Service Supervisor
Twinsburg, OH · On-site
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...
Customer Service Supervisor
Twinsburg, OH · On-site
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...
Customer Service Supervisor
Twinsburg, OH · On-site
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...
Customer Service Supervisor
Twinsburg, OH · On-site
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...
Customer Service Supervisor
Chagrin Falls, OH · On-site
$16/hr
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...
Quick apply
Customer Service Supervisor
Chagrin Falls, OH · On-site
$16/hr
Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...
Customer Service Supervisor
Hudson, OH · On-site
The Customer Service Supervisor is responsible for leading and developing a team of Customer Service Coordinators to deliver an exceptional customer experience. This role oversees daily operations ...
New
Quick apply
Customer Service Supervisor
Hudson, OH · On-site
The Customer Service Supervisor is responsible for leading and developing a team of Customer Service Coordinators to deliver an exceptional customer experience. This role oversees daily operations ...
New
Customer Service Supervisor information
See Ohio salary details
$23.3K - $29.9K
5% of jobs
$29.9K - $36.5K
14% of jobs
$39K is the 25th percentile. Wages below this are outliers.
$36.5K - $43.1K
16% of jobs
The median wage is $49.1K / yr.
$43.1K - $49.7K
17% of jobs
$49.7K - $56.3K
12% of jobs
$56.3K - $63K
9% of jobs
$64.4K is the 75th percentile. Wages above this are outliers.
$63K - $69.6K
11% of jobs
$69.6K - $76.2K
6% of jobs
$76.2K - $82.8K
5% of jobs
$82.8K - $89.4K
2% of jobs
$89.4K - $96K
3% of jobs
$23.3K
$55.1K
$96K
How much do customer service supervisor jobs pay per year?
As of Aug 9, 2026, the average yearly pay for customer service supervisor in Ohio is $55,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,500.00 per year, depending on experience, location, and employer.
What are the most common challenges faced by customer service supervisors, and how can they be addressed?
Customer Service Supervisors often encounter challenges such as managing high call volumes, handling difficult customer escalations, and maintaining team morale under pressure. Effective supervisors address these issues by implementing efficient workflow processes, providing ongoing training and support for their team, and fostering open communication to resolve concerns quickly. Building a collaborative environment and recognizing team achievements can also help in boosting motivation and overall performance.
What skills do you need to be a customer service supervisor?
A customer service supervisor needs strong communication, leadership, and problem-solving skills to manage a team and address customer issues effectively. They should also have good organizational abilities, conflict resolution skills, and familiarity with customer service tools and software. Experience in customer service and the ability to train and motivate staff are essential for success in this role.
What is the difference between Customer Service Supervisor vs Customer Service Manager?
| Aspect | Customer Service Supervisor | Customer Service Manager |
|---|---|---|
| Responsibilities | Oversees daily customer service operations, manages team members, ensures quality service | Develops customer service strategies, manages larger teams, handles escalations, and sets policies |
| Required Credentials | High school diploma or equivalent; some roles prefer customer service certifications | Typically requires a bachelor's degree; relevant certifications are a plus |
| Work Environment | Call centers, retail, or service departments | Corporate offices, call centers, or retail management settings |
| Employer & Industry Usage | Common in retail, hospitality, and call centers | Found in larger organizations across various industries |
The main difference between a Customer Service Supervisor and a Customer Service Manager lies in scope and responsibilities. Supervisors focus on daily team oversight, while Managers develop strategies and handle higher-level issues. Both roles require strong communication skills and customer service experience, but Managers typically have more advanced credentials and broader responsibilities.
What are the key skills and qualifications needed to thrive as a customer service supervisor, and why are they important?
To thrive as a Customer Service Supervisor, you need strong leadership abilities, experience in customer service, and often a relevant associate or bachelor’s degree. Familiarity with customer relationship management (CRM) systems, call center software, and performance monitoring tools is typically required. Outstanding communication, problem-solving, and conflict resolution skills help supervisors motivate teams and address escalated issues effectively. These skills and qualifications are crucial for ensuring high team performance, customer satisfaction, and efficient resolution of service challenges.
What does a customer service supervisor do?
A Customer Service Supervisor oversees a team of customer service representatives, ensuring they provide excellent service to customers. They are responsible for training new staff, monitoring performance, handling escalated customer issues, and implementing policies to improve service quality. They also evaluate team metrics and feedback to make recommendations for process improvements. Their role is crucial in maintaining customer satisfaction and supporting the goals of the company.
More about Customer Service Supervisor jobs
What are the most commonly searched types of Customer Service Supervisor jobs in Ohio? The most popular types of Customer Service Supervisor jobs in Ohio are:
What are popular job titles related to Customer Service Supervisor jobs in Ohio? For Customer Service Supervisor jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Supervisor jobs in Ohio look for? The top searched job categories for Customer Service Supervisor jobs in Ohio are:
- Digital Customer Service
- Work From Home Usps Customer Service
- No Degree Online
- American Family Insurance Customer Service
- Hbo Max Customer Service
- Urgently Hiring 2Nd Shift Customer Service Representative ~
- Day Airbnb Customer Service
- Aflac Customer Service
- Work From Home No Degree
- Volunteer Aetna Customer Service
What cities in Ohio are hiring for Customer Service Supervisor jobs? Cities in Ohio with the most Customer Service Supervisor job openings:
$60K - $80K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 22 days ago
Job description
Customer Service Supervisor
?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000.
For roles within California the range is $70,304 - $90,000 and Washington is $80,169 - $90,000.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment?Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees?If you're looking for change, and you're ready to make changes ... we're looking for you.
Job Description
Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.
Execute daily customer contract requirements and identify accessorial activity
Interact with customer groups, as necessary, and provide first line of escalation for customer service issues
Ensure necessary documentation is completed and filed according with company and customer guidelines
Provide professional, safe, fair and secure work environment and direct daily activities
Lead support staff to increase productivity via improved work processes and associate development
Administer associate recognition programs as outlined in company/account/site guidelines
Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished
Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement
Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans
Ensure value-added services for customers are completed as required
Required Education and Experience
Bachelor's degree or equivalent experience, required
1-3 years of experience in a lead / supervisory / management position, required
1-2 years of logistics industry experience, preferred
Previous customer service and operations background, required
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.