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Customer Service Representative Jobs in Rochester Hills, MI

Wieland

Customer Service Representative

Roseville, MI

$14.50 - $19.75/hr

The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in ...

New

EPIC Fitness Group

Customer Service Representative

Novi, MI · On-site

$15 - $20.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

EPIC Fitness Group

Customer Service Representative

Utica, MI · On-site

$14.50 - $19.75/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

EPIC Fitness Group

Customer Service Representative

MI · On-site

$14.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

EPIC Fitness Group

Customer Service Representative

MI · On-site

$14.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

EPIC Fitness Group

Customer Service Representative

Troy, MI · On-site

$15 - $20.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Rochester Hills, MI

Customer Service Representative information

See Rochester Hills, MI salary details

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How much do customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service representative in Rochester Hills, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Rochester Hills, MI? The most popular types of Customer Service Representative jobs in Rochester Hills, MI are:
What are popular job titles related to Customer Service Representative jobs in Rochester Hills, MI? For Customer Service Representative jobs in Rochester Hills, MI, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Rochester Hills, MI look for? The top searched job categories for Customer Service Representative jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Customer Service Representative jobs? Cities near Rochester Hills, MI with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Rochester Hills, MI as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Customer Service Representative

Wieland

Roseville, MI

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Wieland - Creating Value for Generations!

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's Cultural Values

Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.

Wieland is hiring a Customer Service Representative. The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in Roseville, MI and will be fully on-site. 


Customer Service Representative Responsibilities:

  • Prepare and present customer quotes, including technical or specialty products
  • Support pricing, returns, and credit processes
  • Serve as a technical resource for products and applications
  • Support purchasing and inventory decisions
  • Manage assigned customer accounts
  • Coordinate expediting, forecasting, and delivery commitments
  • Communicate priorities and support resolving issues across production, purchasing, and logistics
  • Participate in contract review and customer portal management
  • Identify process improvements within customer workflows
  • Enter and maintain customer orders accurately in ERP/CRM systems
  • Respond to routine customer inquiries regarding order status and delivery dates
  • Maintain customer records and documentation
  • Escalate issues by established guidelines
  • Provide coverage support for other CSRs as assigned

Customer Service Representative Qualifications:

  • High school diploma or equivalent required
  • Associate’s or higher preferred
  • 3+ years of related experience preferred
  • Proficient / Basic Computer Skills (Microsoft Suite)
  • ERP / MRP System proficiency preferred
  • Quality Awareness
  • Problem Solving and Root Cause Analysis
  • Cross-functional Coordination
  • Excellent Communication Skills
  • Continuous Improvement Mindset
  • Excellent Time Management and Adaptability
  • Attention to Detail and Accountability

Joining Wieland’s team gives you…

  • Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!
  • Retirement Savings - 401(k) contribution + match.
  • Work/Life Balance - Paid Vacation & Holidays.
  • Growth Opportunities - We have over 9,000+ employees worldwide and 40+ locations in North America alone. Growth opportunities are limitless!
  • Wellness Programs – Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
  • Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.

 

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.   Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.

Apply