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Customer Service Representative Jobs in Rochester Hills, MI

Refloor

Customer Service Representative (CSR)

Troy, MI

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to sit around waiting for the day to end. You like being busy. You like winning. And you get frustrated ...

Continuum Services

Customer Service Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Service Representative Job Summary: We are seeking a detail-oriented and organized Customer Service Representative to join our team. In this role, you will be responsible for managing ...

Continuum Services

Customer Service Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Service Representative Job Summary: We are seeking a detail-oriented and organized Customer Service Representative to join our team. In this role, you will be responsible for managing ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dearborn, MI · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dearborn, MI · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Ideal Tridon

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

We are seeking a Customer Service Representative for our Auburn Hills, MI Office. We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Rochester Hills, MI

Customer Service Representative information

See Rochester Hills, MI salary details

$9

$17

$24

How much do customer service representative jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for customer service representative in Rochester Hills, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Customer Service Representatives typically do not earn $4,000 weekly without advanced experience or specialized skills. High-paying roles that can reach this level often involve sales, real estate, or entrepreneurship, which may require strong communication skills, industry knowledge, and sometimes licensing or certifications. Most jobs paying this amount without a degree are in sales or commission-based positions with high performance potential.

What Does a Customer Service Representative Do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What does a customer service representative do?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use tools like customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

How can I make 2000 a week working from home?

A Customer Service Representative can earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized certifications. Increasing income may involve handling high-volume calls, working for multiple clients, or taking on overtime shifts, often through remote call centers or freelance platforms.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What's the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like technology, finance, and healthcare. These positions typically require advanced skills, experience, and sometimes certifications, and can offer salaries significantly higher than entry-level customer service jobs.
More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Rochester Hills, MI? The most popular types of Customer Service Representative jobs in Rochester Hills, MI are:
What are popular job titles related to Customer Service Representative jobs in Rochester Hills, MI? For Customer Service Representative jobs in Rochester Hills, MI, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Rochester Hills, MI look for? The top searched job categories for Customer Service Representative jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Customer Service Representative jobs? Cities near Rochester Hills, MI with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Rochester Hills, MI as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Customer Service Representative (CSR)

Refloor

Troy, MI

$30/hr

Full-time

Re-posted 7 days ago

Job description

Customer Service Representative (CSR)

You don't know me... but I know you.

You're not the type to sit around waiting for the day to end.

You like being busy. You like winning. And you get frustrated when your effort doesn't actually matter.

That won't be a problem here.

We're looking for someone who can handle high call volume, stay sharp under pressure, and consistently turn conversations into booked appointments.

This is not a "figure it out yourself" role.
You'll follow a proven system, get real coaching, and know exactly how you're performing every day.

What you'll do:

  • Handle inbound & outbound calls
  • Identify customer needs
  • Set qualified appointments with decision-makers
  • Track activity and follow a structured process

This is for you if you:

  • Are coachable and competitive
  • Don't get discouraged by rejection
  • Want clear expectations and measurable results

Our Agents earn an average of $24-$26 per hour, with top performers routinely earning above $30/hr+, and we love weekly Spiffs/Contests to further enhance earning potential!

If you're looking for an easy job-this isn't it.

If you're looking to perform, improve, and win-apply now, then come meet us!

Apply