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Customer Service Representative Jobs in Reading, PA

Trinity Solar

Customer Service Representative

Reading, PA · On-site

$15.25 - $21/hr

Customer Service Representative The Customer Service Representative will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional ...

Domino's

Customer Service Rep

Myerstown, PA · On-site

$15.25 - $20.75/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's

Customer Service Rep

Pottstown, PA · On-site

$15.50 - $21.25/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's Pizza

Customer Service Rep

Lebanon, PA · On-site

$10/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's Pizza

Customer Service Rep

Schuylkill Haven, PA · On-site

$16 - $21.75/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's Pizza

Customer Service Rep

Pottstown, PA · On-site

$15.50 - $21.25/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's

Customer Service Rep

Kutztown, PA · On-site

$15.25 - $20.75/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's Pizza

Customer Service Rep

Robesonia, PA

$14.50 - $19.75/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's

Customer Service Rep

Pottsville, PA · On-site

$14.75 - $20/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's

Customer Service Rep

Pottsville, PA · On-site

$14.75 - $20/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Reading, PA

Customer Service Representative information

See Reading, PA salary details

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How much do customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service representative in Reading, PA is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.10 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Reading, PA?

The most popular types of Customer Service Representative jobs in Reading, PA are:

What are popular job titles related to Customer Service Representative jobs in Reading, PA?

For Customer Service Representative jobs in Reading, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Reading, PA look for?

The top searched job categories for Customer Service Representative jobs in Reading, PA are:

What cities near Reading, PA are hiring for Customer Service Representative jobs?

Cities near Reading, PA with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Reading, PA as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,547 per year, or $18.1 per hour.

Customer Service Representative (CSR)

Bob Weaver Auto

Pottsville, PA • On-site

$14.75 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative

Bob Weaver Auto is seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to support our Sales & Service Departments. This role serves as one of the first points of contact for customers and plays a key role in delivering an exceptional customer experience while providing administrative and operational support to the dealership team.

The ideal candidate enjoys helping people, thrives in a fast-paced environment, and is committed to professionalism and teamwork.

Essential Responsibilities
  • Greet customers in person and by telephone in a friendly and professional manner.
  • Provide a welcoming and positive first impression of Bob Weaver Auto.
  • Answer incoming calls and direct customers to the appropriate department or team member.
  • Assist customers with general questions and provide timely follow-up when needed.
  • Maintain a clean, organized, and customer-friendly reception and waiting area.
  • Schedule service appointments and confirm upcoming appointments.
  • Assist with customer check-in and check-out processes.
  • Support Service Advisors with administrative tasks and customer communications.
  • Process payments and cashiering transactions accurately.
  • Coordinate rental vehicles, loaner vehicles, and transportation needs as assigned.
  • Scan, upload, and maintain service documents and invoices.
  • Serve as the primary point of contact for inbound customer calls and perform outbound calls for appointment scheduling, follow-up, retention, and customer support.
  • Assist in maintaining daily reports and records.
  • Perform filing, scanning, and data entry tasks.
  • Maintain accuracy and confidentiality of customer information.
  • Support dealership events and special projects.
  • Work collaboratively with Sales, Service, Parts, and Accounting departments.
  • Perform additional duties as assigned to support dealership operations.
Qualifications
  • Previous customer service, receptionist, administrative, or dealership experience preferred.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Professional appearance and positive attitude.
  • Proficient with computers and basic office software.
  • Ability to interact effectively with customers and fellow team members.
What We Offer
  • Competitive compensation.
  • Medical, Dental, Vision and Life Insurance benefits.
  • 401(k) Retirement Plan eligibility beginning on day one.
  • Employee vehicle purchase program.
  • Payment plans for personal vehicle repairs.
  • Degrees at Work through Strayer University for employees and eligible family members.
  • A family-owned and operated culture with over 42 years of serving Schuylkill County.
  • Monday through Friday 9-6 and periodic Saturdays 9-5

Serving Schuylkill County with pride for over 42 years, Bob Weaver Auto is committed to providing an exceptional customer experience while creating opportunities for our employees to grow and succeed.

Apply