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Virtual Customer Service Representative Jobs in Reading, PA

Bob Weaver Auto

Customer Service Representative (CSR)

Pottsville, PA · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Service Representative Bob Weaver Auto is seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to support our Sales & Service Departments. This role ...

Bob Weaver Auto

Customer Service Representative (CSR)

Pottsville, PA · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Summary Bob Weaver Auto is seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to support our Sales & Service Departments. This role serves as one of ...

Bob Weaver Auto

Customer Service Representative CSR

Pottsville, PA · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Summary Bob Weaver Auto is seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to support our Sales & Service Departments. This role serves as one of ...

Annuity Health

Remote Customer Service Representative

Reading, PA · On-site +1

$16 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the ...

Annuity Health

Remote Customer Service Representative

Reading, PA · Remote

$16 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the ...

Annuity Health

Remote Customer Service Representative

Reading, PA · On-site

$16 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the ...

Dermatology Partners

Customer Service Representative

Reading, PA · On-site

$15.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do The Right Thing What your responsibilities will be as a Customer Service Representative ... Assisting Providers with Virtual Medical Assistant system * Other duties as assigned Requirements:

Domino's Pizza

Customer Service Rep

Pottstown, PA

$15.50 - $21.25/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's

Customer Service Rep

Kutztown, PA · On-site

$15.25 - $20.75/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's

Customer Service Rep

Pottstown, PA · On-site

$15.50 - $21.25/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's

Customer Service Rep

Myerstown, PA · On-site

$15.25 - $20.75/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's Pizza

Customer Service Rep

Lebanon, PA

$10/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's Pizza

Customer Service Rep

Schuylkill Haven, PA

$16 - $21.75/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's

Customer Service Rep

Pottsville, PA · On-site

$14.75 - $20/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

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All JobsCustomer Service Representative JobsVirtual Customer Service Representative JobsVirtual Customer Service Representative Jobs in Reading, PA

Virtual Customer Service Representative information

See Reading, PA salary details

$9

$18

$25

How much do virtual customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for virtual customer service representative in Reading, PA is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.10 per hour, depending on experience, location, and employer.

How do virtual customer service representatives typically manage communication and collaboration with remote team members?

Virtual Customer Service Representatives often use a variety of digital tools, such as instant messaging platforms, video conferencing, and shared documentation systems, to stay connected with their team. Regular check-ins and virtual meetings are essential for discussing customer concerns, sharing updates, and collaborating on solutions. This structure helps maintain a supportive work environment and ensures consistent service quality, even when working from different locations.

What are the key skills and qualifications needed to thrive as a virtual customer service representative?

To thrive as a Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and help desk systems is often required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving customer issues remotely. These skills are essential for delivering high-quality service, maintaining customer satisfaction, and efficiently handling inquiries in a virtual environment.

What is a virtual customer service representative?

A Virtual Customer Service Representative is a professional who assists customers remotely, typically by phone, email, chat, or video call. They handle inquiries, resolve complaints, process orders, and provide information about products or services from a location outside of a traditional office, often working from home. This role requires strong communication skills, patience, and the ability to use various digital tools. Virtual representatives are essential for companies that want to offer support across different time zones and reduce overhead costs. The job often involves flexible hours and may require familiarity with customer service software.

What is the difference between Virtual Customer Service Representative vs Customer Support Specialist?

AspectVirtual Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCommon in e-commerce, telecom, retailUsed across various industries including tech, healthcare
Job FocusHandling customer inquiries, troubleshooting, order processingResolving customer issues, providing product info, follow-up

The Virtual Customer Service Representative and Customer Support Specialist roles share similar credentials and work environments, often involving remote work and customer interaction. However, the Virtual Customer Service Representative typically focuses more on handling inquiries and order processing remotely, while the Customer Support Specialist may have a broader scope including technical support and detailed problem resolution across various industries.

What does a virtual customer service representative do?

A virtual customer service representative handles customer inquiries, provides support, and resolves issues remotely via phone, email, or chat. They use communication skills and customer management tools to assist clients and ensure satisfaction, often working from home or a remote location.

How to become a virtual customer service representative?

To become a virtual customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software; some roles may also require specific certifications or training programs. Having a quiet workspace and reliable internet connection is essential for remote work in this role.

What are the most commonly searched types of Customer Service Representative jobs in Reading, PA?

The most popular types of Customer Service Representative jobs in Reading, PA are:

What are popular job titles related to Virtual Customer Service Representative jobs in Reading, PA?

For Virtual Customer Service Representative jobs in Reading, PA, the most frequently searched job titles are:

What job categories do people searching Virtual Customer Service Representative jobs in Reading, PA look for?

The top searched job categories for Virtual Customer Service Representative jobs in Reading, PA are:

What cities near Reading, PA are hiring for Virtual Customer Service Representative jobs?

Cities near Reading, PA with the most Virtual Customer Service Representative job openings:

Virtual Customer Service Representative jobs near you
Infographic showing various Virtual Customer Service Representative job openings in Reading, PA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,547 per year, or $18.1 per hour.

Customer Service Representative (CSR)

Bob Weaver Auto

Pottsville, PA • On-site

$14.75 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

Job description

Customer Service Representative

Bob Weaver Auto is seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to support our Sales & Service Departments. This role serves as one of the first points of contact for customers and plays a key role in delivering an exceptional customer experience while providing administrative and operational support to the dealership team.

The ideal candidate enjoys helping people, thrives in a fast-paced environment, and is committed to professionalism and teamwork.

Essential Responsibilities
  • Greet customers in person and by telephone in a friendly and professional manner.
  • Provide a welcoming and positive first impression of Bob Weaver Auto.
  • Answer incoming calls and direct customers to the appropriate department or team member.
  • Assist customers with general questions and provide timely follow-up when needed.
  • Maintain a clean, organized, and customer-friendly reception and waiting area.
  • Schedule service appointments and confirm upcoming appointments.
  • Assist with customer check-in and check-out processes.
  • Support Service Advisors with administrative tasks and customer communications.
  • Process payments and cashiering transactions accurately.
  • Coordinate rental vehicles, loaner vehicles, and transportation needs as assigned.
  • Scan, upload, and maintain service documents and invoices.
  • Serve as the primary point of contact for inbound customer calls and perform outbound calls for appointment scheduling, follow-up, retention, and customer support.
  • Assist in maintaining daily reports and records.
  • Perform filing, scanning, and data entry tasks.
  • Maintain accuracy and confidentiality of customer information.
  • Support dealership events and special projects.
  • Work collaboratively with Sales, Service, Parts, and Accounting departments.
  • Perform additional duties as assigned to support dealership operations.
Qualifications
  • Previous customer service, receptionist, administrative, or dealership experience preferred.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Professional appearance and positive attitude.
  • Proficient with computers and basic office software.
  • Ability to interact effectively with customers and fellow team members.
What We Offer
  • Competitive compensation.
  • Medical, Dental, Vision and Life Insurance benefits.
  • 401(k) Retirement Plan eligibility beginning on day one.
  • Employee vehicle purchase program.
  • Payment plans for personal vehicle repairs.
  • Degrees at Work through Strayer University for employees and eligible family members.
  • A family-owned and operated culture with over 42 years of serving Schuylkill County.
  • Monday through Friday 9-6 and periodic Saturdays 9-5

Serving Schuylkill County with pride for over 42 years, Bob Weaver Auto is committed to providing an exceptional customer experience while creating opportunities for our employees to grow and succeed.

Apply