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Customer Service Jobs in Reading, PA (NOW HIRING)

KFC

Customer Service

Trexlertown, PA

$15.25 - $20.50/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and efficiency * Provide a top-notch guest experience that includes friendly interactions, hot & fresh ...

LAR-MAC Inc - KFC

Customer Service

Pottsville, PA

$14.75 - $20/hr

If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed! We offer the following: * A commitment to ...

Sharp Services

Customer Service Specialist

Allentown, PA · On-site

$16.75 - $22.25/hr

The Customer Service Specialist is a key relationship builder, collaborating closely with customers and internal teams to provide an exceptional level of customer service and support for internal and ...

Sharp Services

Customer Service Specialist

Allentown, PA · On-site

$16.75 - $22.25/hr

The Customer Service Specialist is a key relationship builder, collaborating closely with customers and internal teams to provide an exceptional level of customer service and support for internal and ...

Sharp Services

Customer Service Specialist

Allentown, PA · On-site

$16.75 - $22.25/hr

The Customer Service Specialist is a key relationship builder, collaborating closely with customers and internal teams to provide an exceptional level of customer service and support for internal and ...

Sharp Services

Customer Service Specialist

Allentown, PA · On-site

$16.75 - $22.25/hr

The Customer Service Specialist is a key relationship builder, collaborating closely with customers and internal teams to provide an exceptional level of customer service and support for internal and ...

Sharp Services

Customer Service Specialist

Allentown, PA · On-site

$16.75 - $22.25/hr

The Customer Service Specialist is a key relationship builder, collaborating closely with customers and internal teams to provide an exceptional level of customer service and support for internal and ...

Sharp Services

Customer Service Specialist

Allentown, PA · On-site

$16.75 - $22.25/hr

The Customer Service Specialist is a key relationship builder, collaborating closely with customers and internal teams to provide an exceptional level of customer service and support for internal and ...

Sharp Services

Customer Service Specialist

Allentown, PA · On-site

$16.75 - $22.25/hr

The Customer Service Specialist is a key relationship builder, collaborating closely with customers and internal teams to provide an exceptional level of customer service and support for internal and ...

Sharp Services

Customer Service Specialist

Allentown, PA · On-site

$16.75 - $22.25/hr

The Customer Service Specialist is a key relationship builder, collaborating closely with customers and internal teams to provide an exceptional level of customer service and support for internal and ...

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All JobsCustomer Service JobsCustomer Service Jobs in Reading, PA

Customer Service information

See Reading, PA salary details

$9

$18

$25

How much do customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for customer service in Reading, PA is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.10 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Reading, PA?

The most popular types of Customer Service jobs in Reading, PA are:

What are popular job titles related to Customer Service jobs in Reading, PA?

For Customer Service jobs in Reading, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Reading, PA look for?

The top searched job categories for Customer Service jobs in Reading, PA are:

What cities near Reading, PA are hiring for Customer Service jobs?

Cities near Reading, PA with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Reading, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,547 per year, or $18.1 per hour.

Customer Service

Trexlertown, PA

KFC
Food and Beverage Stores • 10K+ employees

4.8

Company rating: 4.8 out of 10

Based on 789 frontline employees who took The Breakroom Quiz

73rd of 107 rated fast food restaurants

Free food

Recommended by students

Respectful managers

Learn more about KFCexternal

$15.25 - $20.50/hr

Other

Posted 8 days ago

Job description

Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide thorough training, learning opportunities that help you grow.

Team Member (Customer Service) Responsibilities:

  • Make and prepare guest orders with accuracy and efficiency
  • Provide a top-notch guest experience that includes friendly interactions, hot & fresh meals and a commitment to cleanliness
  • Contribute to the overall positive and collaborative family environment

Success Factors:

  • Takes absolute pride in everything you do
  • Values customer service and positively impacts our guest’s experience
  • Brings an upbeat energy to the team
  • Has a commitment to timeliness and a sense of urgency
  • Practices high quality food and cleanliness standards


Kentucky Fried Chicken logo

About Kentucky Fried Chicken

Sourced by ZipRecruiter

Kentucky Fried Chicken (KFC) is a globally renowned fast-food restaurant chain headquartered in Louisville, KY, US. Since carving its niche in the quick-service restaurant industry in 1930, KFC has become an international brand, renowned for its signature dishes. The company was founded by Colonel Harland Sanders, who's iconic image is an integral part of the brand's identity. The company's product line, although diversified, is predominantly known for its original recipe of fried chicken with secret herb and spice mix.

Industry

Food and beverage stores and traveler accommodation

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

View All Kentucky Fried Chicken Jobs

What KFC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom