ZipRecruiter

Log In

1

Customer Service Associate Jobs in Reading, PA (NOW HIRING)

Royal Farms

Customer Service Associate

Douglassville, PA · On-site

$15 - $19/hr

Customer Service Associate The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer ...

Royal Farms

Customer Service Associate

Pottstown, PA · On-site

$15 - $19/hr

Customer Service Associate The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer ...

Big Lots

Customer Service Associate

Lebanon, PA · On-site

$14.25 - $19.75/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with ...

Wawa

Customer Service Associate

Chester Springs, PA · On-site

$15 - $18.75/hr

Store 201 - Chester Springs, PA 19425 Part time JR114770 As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are ...

Wawa

Customer Service Associate

Spring City, PA · On-site

$15 - $18.75/hr

Store 258 - Spring City, PA 19475 Part time JR112812 As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are ...

Wawa

Customer Service Associate

Macungie, PA · On-site

$15 - $18.75/hr

Customer Service Associate (CSA) As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part ...

Wawa

Customer Service Associate

Pennsburg, PA · On-site

$15 - $18.75/hr

Store 8178 - Pennsburg, PA 18073 Part time JR118304 As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you ...

Wawa

Customer Service Associate

Robesonia, PA · On-site

$15 - $18.75/hr

Store 8179 - Robesonia, PA 19551 Part time JR115029 As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are ...

Wawa

Customer Service Associate

Hereford, PA · On-site

$15 - $18.75/hr

Store 8155 - Hereford, PA 18056 Part time JR113180 As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud ...

Wawa

Customer Service Associate

Gilbertsville, PA · On-site

$15 - $18.75/hr

Store 8067 - Gilbertsville, PA 19525 Part time JR112419 As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are ...

Wawa

Customer Service Associate

New Holland, PA · On-site

$15 - $18.75/hr

Store 128 - New Holland, PA 18966 Part time JR101594 As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are ...

Wawa

Customer Service Associate

Morgantown, PA · On-site

$15 - $18.75/hr

Store 8129 - Morgantown, PA 19543 Part time JR113368 As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are ...

Wawa

Customer Service Associate

Quakertown, PA · On-site

$15 - $18.75/hr

Store 8044 - Quakertown, PA 18951 Part time JR110346 As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are ...

Wawa

Customer Service Associate

Pottstown, PA · On-site

$15 - $18.75/hr

Store 295 - Pottstown, PA 19465 Part time JR118691 As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are ...

Wawa

Customer Service Associate

Leesport, PA · On-site

$15 - $18.75/hr

Store 8119 - Leesport, PA 19533 Part time JR112422 As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud ...

Wawa

Customer Service Associate

Muhlenberg Township, PA · On-site

$15 - $18.75/hr

Store 274 - Muhlenberg, PA 19605 Part time JR117626 As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are ...

Wawa

Customer Service Associate

Reading, PA · On-site

$15 - $18.75/hr

Store 8109 - Reading, PA 19611 Part time JR119010 As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are ...

Wawa

Customer Service Associate

Hamburg, PA · On-site

$15 - $18.75/hr

Store 8051 - Hamburg, PA 19526 Part time JR118714 As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are ...

Wawa

Customer Service Associate

Ephrata, PA · On-site

$15 - $18.75/hr

Store 260 - Ephrata, PA 17522 Part time JR120563 As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are ...

next page

Showing results 1-20

All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Reading, PA

Customer Service Associate information

See Reading, PA salary details

$8

$16

$26

How much do customer service associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service associate in Reading, PA is $16.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.46 per hour, depending on experience, location, and employer.

What is a customer service associate?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What does a customer service associate do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a customer service associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges customer service associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

Is a customer service associate an entry level job?

Yes, a customer service associate position is typically considered an entry-level job that requires basic communication skills and a customer-focused attitude. Many roles do not require prior experience, and training is often provided on the job, making it accessible for those starting their careers.
More about Customer Service Associate jobs

What are the most commonly searched types of Customer Service jobs in Reading, PA?

The most popular types of Customer Service jobs in Reading, PA are:

What are popular job titles related to Customer Service Associate jobs in Reading, PA?

For Customer Service Associate jobs in Reading, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service Associate jobs in Reading, PA look for?

The top searched job categories for Customer Service Associate jobs in Reading, PA are:

What cities near Reading, PA are hiring for Customer Service Associate jobs?

Cities near Reading, PA with the most Customer Service Associate job openings:

Customer Service Associate jobs near you
Infographic showing various Customer Service Associate job openings in Reading, PA as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,233 per year, or $16.5 per hour.

Customer Service Associate

Midatlantic Employers' Association

Morgantown, PA

$20 - $25/hr

Full-time

Re-posted 6 days ago

Job description

Customer Service Associate

Morgantown, PA

(Full Time, Permanent Opportunity)

In-Office 5 days a week

The Customer Service Associate position will work to satisfy customer needs and build strong-working relationships with both external customers and internal teams.

The CSA will process and manage all aspects of the order process and communicate with customers through phone and email.

The successful individual will possess excellent organization and time management skills and the ability to be self-motivated at all times.

The responsibilities will include reviewing and verifying data for accuracy, correcting errors, and ensuring data consistency across multiple platforms.

The CSA will assist with generating reports, maintaining records and supporting administrative tasks.

This position is OT eligible.

Monday - Friday: 8:00 am - 5:00 pm Full Time in Office

Duties and Responsibilities

  • Assist customers over the phone in an efficient and friendly manner.
  • Maintain working knowledge of products
  • Receive, accurately distribute, and manage inbound e-mail folders.
  • Maintain accurate up-to-date customer e-mails.
  • Escalate complex or technical e-mails to appropriate personnel.
  • Understand the importance of detail and accuracy.
  • Follow communication procedures, guidelines and policies.
  • Meet established department KPI / metrics.
  • Ability to work in a sustained pace to meet daily KPI's established for the role.

Other Duties:

Please note this job description is not a comprehensive listing of all duties, activities, or responsibilities that are required of the employee for this job. Duties, activities, or responsibilities may change at any time with or without notice. Employees shall perform all tasks assigned by their manager and maintain a positive and professional attitude in all communications.

Reports to: Customer Service Manager


Requirements

  • Experience with customer service, preferably over the phone/email.
  • Must be comfortable communicating over phone and email.
  • Ability to navigate multiple systems.
  • Must be a strong communicator, in both written and verbal formats.
  • Must be detail oriented with excellent follow-up skills.
  • Must be highly organized, able to multitask and prioritize.
  • Able to work in a team and independently.
  • MS Office proficiency.
  • Document management.
  • Problem solving skills

Apply