Customer Service Representative Work From Home Jobs in Raleigh, NC

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health/Specialty has an exciting opportunity for you as a work from home Pharmacy Care Technician in North Carolina. In order to qualify for this job opening, you must live within 75 miles of the CVS Specialty site:

10700 World Trade Blvd Ste 110

Raleigh NC 27617

In this role, you will assist in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion.

Pharmacy Care Technicians are responsible for routing incomplete or unclear prescriptions to the prescriber for clarification and must also be able to enter incomplete prescription information once clarification has been obtained.

Pharmacy Care Technicians assist with inbound phone calls; interact with customers and cross functional team to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service. This includes new patient enrollment, verification of insurance coverage and perform benefit investigations and processing of medication orders for both new and existing patients.

This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. The role requires independent and self-directed performance.

This is primarily a WORK FROM HOME position. However, candidates must live within a 75-mile commutable distance from Raleigh, North Carolina and be willing to come onsite for equipment/technical issues, and performance review discussions. Training allows our new team members to familiarize themselves with members of training, support, leadership, and their new peers to ensure a successful and team-focused onboarding experience.

This position is full-time 40 hours per week, offers overtime during our business peaks and pays based on experience. We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Our application process is 2 simple steps:

• Apply online.

• Take your time while completing our Virtual Job Tryout (VJT)

The shift and schedule for this role is 11:00am-7:30pm local time, Monday through Friday.

Starting pay for this role is $19.00/hr.

Required Qualifications

• Must live within 75 miles of Raleigh, North Carolina

• Six months experience in a pharmacy technician role

• Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications

• Six months computer keyboarding skills and aptitude

• Active Valid Pharmacy Technician License as required by the State of NC

• You must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 100 mbs download and 10 mbs upload. WiFi and satellite are not permitted. A secure and private home workspace free from distractions is required.

Preferred Qualifications

• Prefer three months experience handling and resolving customer needs over the phone

• Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions

• Prefer Medical billing, coding, and other medical assisting roles

• Prefer customer service experience in an office environment

Education

• High School Diploma or equivalent work experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.