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Customer Service Representative Verizon Jobs (NOW HIRING)

Verizon

Retail Sales Representative - Verizon

Fletcher, NC · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Representative - Verizon

Chandler, AZ · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Representative - Verizon

Chandler, AZ · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Representative - Verizon

Newnan, GA · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Representative - Verizon

Arden, NC · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Representative - Verizon

Munhall, PA · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Representative - Verizon

Dormont, PA · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

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How much do customer service representative verizon jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service representative verizon in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative at Verizon do?

A Customer Service Representative at Verizon assists customers with inquiries related to their wireless, internet, or TV services. Their responsibilities include answering questions, resolving billing or technical issues, processing account changes, and providing information about products and promotions. They interact with customers via phone, chat, or in-person, ensuring a positive experience and helping to resolve concerns efficiently. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a customer service representative at Verizon?

To thrive as a Customer Service Representative at Verizon, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is often required, along with training in company-specific products and services. Patience, active listening, and conflict resolution are valuable soft skills that help build rapport and address customer concerns effectively. These skills and qualities are essential for delivering high-quality service, ensuring customer satisfaction, and maintaining Verizon’s reputation.

How does a customer service representative at Verizon typically collaborate with other departments to resolve customer issues?

As a Customer Service Representative at Verizon, you’ll frequently work with teams such as technical support, billing, and sales to address complex customer inquiries. Collaboration often involves escalating cases, relaying customer feedback, or coordinating solutions that require input from several departments. Effective communication and strong problem-solving skills are essential, as you’ll act as a liaison to ensure that customer concerns are resolved promptly and accurately. This teamwork-focused environment not only enhances customer satisfaction but also helps you build a broad understanding of Verizon’s operations.

What is the difference between Customer Service Representative Verizon vs Customer Support Specialist Verizon?

AspectCustomer Service Representative VerizonCustomer Support Specialist Verizon
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; technical or product-specific certifications may be preferred
Work EnvironmentCall centers, retail stores, remoteCall centers, remote, technical support settings
Employer & Industry UsageTelecommunications, customer serviceTelecommunications, technical support
Common Search & Comparison IntentCustomer Service Representative Verizon vs Customer Support Specialist Verizon

The main difference between a Customer Service Representative Verizon and a Customer Support Specialist Verizon lies in their focus areas. Customer Service Representatives primarily handle general inquiries, billing, and account management, while Customer Support Specialists often provide technical assistance and troubleshooting. Both roles require similar credentials and work environments, but the Support Specialist role tends to involve more technical knowledge and problem-solving skills.

Does Verizon offer remote customer service representative jobs?

Verizon Customer Service Representative positions are available as remote jobs, allowing employees to work from home. These roles typically require good communication skills, a reliable internet connection, and sometimes specific technical equipment. Remote customer service jobs at Verizon are often part-time or full-time and may include training and support for remote work environments.
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Customer Service Representative Verizon jobs near you
Infographic showing various Customer Service Representative Verizon job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Verizon 5G Customer Service Representative

DreamCrafters Management

Columbia, MD • On-site

$15.75 - $21.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Verizon 5G Customer Service Representative

At Dreamcrafters Management, we're proud to support some of the most recognized names in telecommunications including Verizon 5G, a leader in connectivity and innovation. As we continue to expand our footprint throughout the Columbia, MD area, we're looking for a confident, customer-focused professional to join our growing team as a Verizon 5G Customer Service Representative.

In this role, you'll become a key point of contact for new and existing Verizon 5G customers, providing them with product insights, resolving inquiries, and ensuring a seamless customer experience from start to finish. Whether you're answering service questions or helping someone select the right package for their needs, your goal will always be to deliver value, build trust, and strengthen long-term relationships.

If you're someone who thrives in a fast-paced, people-first environment and is looking to grow within a company that truly invests in its team, we'd love to meet you.

What You'll Do:

  • Interact directly with Verizon 5G customers to answer service-related questions, recommend personalized solutions, and ensure satisfaction with their plan or product
  • Provide expert guidance on Verizon 5G's latest offerings, promotions, and service packages
  • Troubleshoot and resolve customer concerns with clarity, professionalism, and efficiency
  • Participate in daily team briefings and ongoing training sessions to stay informed on updates and client expectations
  • Collaborate with teammates to meet individual and team-based service and performance goals
  • Maintain full compliance with all Verizon 5G standards, safety protocols, and customer service procedures

What We're Looking For:

  • Previous experience in customer service, retail, or sales (13 years preferred)
  • Strong communication and problem-solving skills
  • Ability to build rapport quickly and tailor solutions to customer needs
  • Eagerness to learn, adapt, and grow in a team environment
  • Reliable and self-motivated with a results-driven mindset
  • High school diploma or equivalent (Bachelor's degree is a plus but not required)

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