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Customer Service Representative Verizon Jobs (NOW HIRING)

Verizon

Retail Sales Representative - Verizon

Malden, MA

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

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Customer Service Representative Verizon information

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How much do customer service representative verizon jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service representative verizon in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Verizon vs Customer Support Specialist Verizon?

AspectCustomer Service Representative VerizonCustomer Support Specialist Verizon
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; technical or product-specific certifications may be preferred
Work EnvironmentCall centers, retail stores, remoteCall centers, remote, technical support settings
Employer & Industry UsageTelecommunications, customer serviceTelecommunications, technical support
Common Search & Comparison IntentCustomer Service Representative Verizon vs Customer Support Specialist Verizon

The main difference between a Customer Service Representative Verizon and a Customer Support Specialist Verizon lies in their focus areas. Customer Service Representatives primarily handle general inquiries, billing, and account management, while Customer Support Specialists often provide technical assistance and troubleshooting. Both roles require similar credentials and work environments, but the Support Specialist role tends to involve more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Verizon, and why are they important?

To thrive as a Customer Service Representative at Verizon, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is often required, along with training in company-specific products and services. Patience, active listening, and conflict resolution are valuable soft skills that help build rapport and address customer concerns effectively. These skills and qualities are essential for delivering high-quality service, ensuring customer satisfaction, and maintaining Verizon’s reputation.

How does a Customer Service Representative at Verizon typically collaborate with other departments to resolve customer issues?

As a Customer Service Representative at Verizon, you’ll frequently work with teams such as technical support, billing, and sales to address complex customer inquiries. Collaboration often involves escalating cases, relaying customer feedback, or coordinating solutions that require input from several departments. Effective communication and strong problem-solving skills are essential, as you’ll act as a liaison to ensure that customer concerns are resolved promptly and accurately. This teamwork-focused environment not only enhances customer satisfaction but also helps you build a broad understanding of Verizon’s operations.

What does a Customer Service Representative at Verizon do?

A Customer Service Representative at Verizon assists customers with inquiries related to their wireless, internet, or TV services. Their responsibilities include answering questions, resolving billing or technical issues, processing account changes, and providing information about products and promotions. They interact with customers via phone, chat, or in-person, ensuring a positive experience and helping to resolve concerns efficiently. Strong communication and problem-solving skills are essential in this role.
More about Customer Service Representative Verizon jobs
What cities are hiring for Customer Service Representative Verizon jobs? Cities with the most Customer Service Representative Verizon job openings:
What job categories do people searching Customer Service Representative Verizon jobs look for? The top searched job categories for Customer Service Representative Verizon jobs are:
Customer Service Representative Verizon jobs near you
Infographic showing various Customer Service Representative Verizon job openings in the United States as of June 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Verizon Wireless Sales Representative

Verizon Wireless Sales Representative

MAS Corporation

Margate City, NJ • On-site

$45K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Benefits:
  • Competitive Commission Plan
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Retail Sales Representative Verizon Wireless (Uncapped Commission + Growth!)

Are you a people person with a passion for technology and sales? Join Wireless Zone, a Verizon Authorized Retailer, and kickstart your career in wireless sales with a company that rewards your hustle!
Were looking for Retail Sales Associates / Wireless Sales Professionals who are motivated to succeed and excited to help customers stay connected with the latest Verizon wireless plans, smartphones, and accessories.
Why Join Wireless Zone?

  • Uncapped Commission Weekly base pay + Weekly Spiffs/Special incentives + Monthly Commission
  • Career Growth We promote from within and invest in your success
  • Benefits That Matter:
    • Medical, Dental, and Vision coverage
    • 401(k) with company match
    • Paid Time Off (PTO)
    • Short- and Long-Term Disability
    • Employee Discounts on Verizon wireless plans, phones, and accessories
Your Day-to-Day:

  • Greet customers, listen to their needs, and match them with the best Verizon wireless solutions
  • Stay current on devices, plans, and promotions to provide expert advice
  • Drive sales goals while delivering a 5-star customer experience
  • Complete transactions accurately using our POS system
  • Handle customer concerns with confidence and care
Were Looking For:

  • Retail, customer service, or sales experience is a plus but not required
  • Strong communication skills and a positive attitude
  • Goal-oriented, coachable, and team-focused
  • Passion for technology and wireless products
Location: 7828 Ventnor Ave, Margate, NJ 08402
Schedule: Full-time with weekend availability required

Ready to grow your career and your paycheck? Apply today and join a winning team where your success is in your hands!