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Customer Service Representative Part Time Jobs in Quebec

Best Buy Canada Ltd.

As a customer service representative (cashier), you will process our customers' purchases, returns, trade-ins and more. No experience required! Your everyday tech use has already given you a great ...

Best Buy Canada Ltd.

As a customer service representative (cashier), you will process our customers' purchases, returns, trade-ins and more. No experience required! Your everyday tech use has already given you a great ...

Federal Express Corporation Canada

... services preferred Ability to successfully complete all basic and recurrency training. Must have ... Employment Type: PART_TIME

Vector Marketing

... excellent customer service rather than feeling pressured to make a sale. We also offer a ... Representatives are paid a base (25.25 base-appt) or commission, whichever is higher that week.

RONA+

Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our ...

RONA+

Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to keep our ...

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Showing results 21-40

All JobsCustomer Service Representative JobsCustomer Service Representative Part Time JobsCustomer Service Representative Part Time Jobs in Quebec

Customer Service Representative Part Time information

See Quebec salary details

$7

$14

$20

How much do customer service representative part time jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service representative part time in Quebec is $14.40, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.11 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Part Time vs Customer Support Specialist Part Time?

AspectCustomer Service Representative Part TimeCustomer Support Specialist Part Time
Required CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; technical or product-specific knowledge may be preferred
Work EnvironmentCall centers, retail, or office settings; direct interaction with customersCall centers, online chat, email support; focus on technical or product support
Employer & Industry UsageRetail, telecommunications, banking, and service industriesTechnology, software, electronics, and service industries
Common Search & Comparison IntentCustomer Service Representative Part Time vs Customer Support Specialist Part Time

While both roles involve assisting customers, Customer Service Representative Part Time positions typically focus on general inquiries and transactional support, whereas Customer Support Specialist Part Time roles often require technical knowledge to resolve product or service issues. The choice depends on your skills and career interests within customer support environments.

What is a customer service representative part time?

Customer Service Representative Part Time jobs involve assisting customers with their inquiries, complaints, and service requests, typically in a call center, retail, or office environment. Part-time representatives work fewer hours than full-time staff, often providing support during peak times, evenings, or weekends. Their main responsibilities include answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These roles require strong communication skills, patience, and the ability to handle stressful situations. Part-time positions can be a great option for students or those seeking flexible work schedules.

How do part-time customer service representatives typically balance their schedules and workload?

Part-time Customer Service Representatives often work flexible shifts, which can include evenings, weekends, or split shifts to accommodate business needs and personal commitments. While the workload varies by company and industry, clear communication with supervisors and team members is key to managing responsibilities effectively. Most part-time representatives are integrated into the same training and support systems as full-time staff, ensuring they are well-prepared to handle customer inquiries and resolve issues. Balancing the schedule may require proactive time management and ongoing coordination with the scheduling team.

What are the key skills and qualifications needed to thrive as a customer service representative part time?

To thrive as a Customer Service Representative Part Time, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic computer applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for resolving customer issues efficiently and maintaining high satisfaction levels in a fast-paced environment.
What are the most commonly searched types of Customer Service Representative jobs in Quebec? The most popular types of Customer Service Representative jobs in Quebec are:
What cities in Quebec are hiring for Customer Service Representative Part Time jobs? Cities in Quebec with the most Customer Service Representative Part Time job openings:
Customer Service Representative Part Time jobs near you
Infographic showing various Customer Service Representative Part Time job openings in Quebec as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $29,946 per year, or $14.4 per hour.

(à temps partiel) Représentant du service clientèle // (Part Time) Customer Service Representative

Turning Point Brands Canada

Laval, QC • On-site

Part-time

Re-posted 25 days ago

Job description

Aperçu du poste

Nous recherchons un représentant du service clientèle pour rejoindre notre équipe. Le candidat idéal aura une forte orientation client, d'excellentes compétences en communication et une capacité avérée à gérer efficacement plusieurs canaux de communication. Ce poste consiste à traiter les demandes des clients D2C et B2B, à fournir des solutions rapides et à tenir des registres internes précis des interactions.
Responsabilités principales
Assistance clientèle D2C
  • Surveiller et gérer quotidiennement les boîtes de réception de la marque D2C.
  • Répondre aux demandes des clients par e-mail et par téléphone, en garantissant une communication rapide et professionnelle.
  • Traiter et résoudre les problèmes des clients, notamment les demandes de retour, les réclamations au titre de la garantie et les demandes générales concernant les produits ou les commandes.
  • Documenter toutes les interactions et les résolutions dans les systèmes de reporting internes.

Assistance clientèle B2B
  • Répondre aux demandes des clients B2B et les résoudre par e-mail et par téléphone.
  • Enquêter et traiter les signalements d'envois endommagés, manquants, retardés ou mal livrés.
  • Coordonner avec les équipes logistiques et d'entreposage afin de garantir des résolutions rapides et précises.
  • Conserver des enregistrements détaillés de chaque cas dans les tableaux de suivi et de reporting internes.

Reporting interne et collaboration
  • Enregistrer avec précision les interactions avec les clients et leurs résultats dans les tableaux internes ou les outils CRM.
  • Identifier et signaler les problèmes récurrents ou les améliorations potentielles des processus.
  • Collaborer étroitement avec les équipes chargées de l'exécution des commandes, de la logistique et des ventes afin de garantir une expérience client fluide.
Qualifications
  • Au moins 1 à 2 ans d'expérience dans le service à la clientèle, idéalement dans le domaine du commerce électronique ou de la vente en gros.
  • Excellentes aptitudes à la communication écrite et orale.
  • Maîtrise des outils de communication par courriel et des systèmes d'assistance à la clientèle (une expérience avec Shopify, NAV ou Google Workspace est considérée comme un atout).
  • Excellent sens du détail et aptitude à résoudre les problèmes.
  • Capacité à mener plusieurs tâches de front et à gérer les priorités dans un environnement en constante évolution.
  • La maîtrise de l'anglais et du français est requise afin de communiquer efficacement avec les clients et les partenaires situés à l'intérieur et à l'extérieur du Québec, et d'assurer un service exact et rapide.
Pourquoi se joindre à Turning Point Brands
Turning Point Brands Canada est une entreprise de produits de consommation en forte croissance, évoluant à l’intersection du développement de marques, de la distribution, du commerce électronique et de marchés réglementés. Appuyés par une équipe de direction chevronnée, nous développons et faisons croître un portefeuille diversifié de produits leaders dans leur catégorie, avec un accent particulier sur les accessoires de cannabis et des segments connexes. Nos activités couvrent la stratégie de mise en marché, la distribution nationale, la tarification et le commerce numérique — toujours avec une approche axée sur l’exécution et une vision à long terme.
Travailler chez TPB Canada, c’est bénéficier d’un équilibre unique entre stabilité et autonomie. L’organisation est guidée par un esprit de bâtisseur : les idées sont encouragées, la prise en charge est réelle et les employés sont appelés à mener leurs initiatives de la conception à la réalisation. L’équipe de direction est impliquée, accessible et volontairement peu politique. L’autonomie est concrète, la responsabilité est claire et les erreurs sont considérées comme faisant partie du processus d’apprentissage. Les enjeux sont abordés rapidement, les leçons sont tirées et l’équipe avance. Pour les personnes qui aiment évoluer dans un environnement dynamique, améliorer les façons de faire et contribuer concrètement à la construction de quelque chose de significatif au sein d’un milieu respectueux et performant, TPB Canada offre l’occasion de faire un travail qui a un réel impact et de progresser rapidement.

________________________________________________________________________________
Position Overview

We are seeking a Customer Service Representative to join our team. The ideal candidate will have a strong customer-first mindset, excellent communication skills, and a proven ability to manage multiple channels of communication efficiently. This role involves handling both D2C and B2B customer inquiries, providing timely resolutions, and maintaining accurate internal records of interactions.

Key Responsibilities

D2C Customer Support

  • Monitor and manage D2C brand inboxes daily.
  • Respond to customer inquiries via email and telephone, ensuring prompt and professional communication.
  • Process and resolve customer issues including return requests, warranty claims, and general product or order inquiries.
  • Document all interactions and resolutions in internal reporting systems.

B2B Customer Support

  • Respond to and resolve B2B customer inquiries via email and telephone.
  • Investigate and address reports of damaged, missing, delayed, or mis-delivered shipments.
  • Coordinate with logistics and warehouse teams to ensure timely and accurate resolutions.
  • Maintain detailed records of each case in internal tracking and reporting boards.

Internal Reporting & Collaboration

  • Record customer interactions and outcomes accurately in internal boards or CRM tools.
  • Identify and escalate recurring issues or potential process improvements.
  • Collaborate closely with fulfillment, logistics, and sales teams to ensure seamless customer experiences.
Qualifications
  • Minimum 1–2 years of experience in customer service, ideally in an e-commerce or wholesale environment.
  • Strong written and verbal communication skills.
  • Proficient with email communication tools and customer support systems (experience with Shopify, NAV, or Google Workspace considered an asset).
  • Excellent attention to detail and problem-solving skills.
  • Ability to multitask and manage priorities in a fast-paced environment.
  • Proficiency in English and French is required in order to communicate effectively with customers and partners located both within and outside Quebec, ensuring accurate and timely service.
Why Join Turning Point Brands
Turning Point Brands Canada is a high-growth consumer products business operating at the intersection of brand building, distribution, eCommerce, and regulated markets. Backed by experienced leadership, we develop and grow a diverse portfolio of category-leading products, with a strong focus on cannabis accessories and adjacent consumer segments. Our work spans go-to-market strategy, national distribution, pricing, and digital commerce—always with an operator mindset and a long-term view.
Working at TPB Canada offers a unique balance between stability and freedom. The organization is run with a builder mentality: ideas are encouraged, ownership is real, and people are trusted to take initiatives from concept through execution. Leadership is hands-on, direct, and intentionally low on politics. Autonomy is real, accountability is clear, and mistakes are treated as part of the process. Issues are addressed quickly, lessons are learned, and the team moves forward. For people who like moving quickly, improving how things work, and building something meaningful within a respectful, high-performance environment, TPB Canada offers the opportunity to do real work and grow fast.
 

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