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Customer Service Representative Manager Jobs in Utah

Just Right Air

Customer Service Representative

Sandy, UT

$15.25 - $20.75/hr

The Customer Service Representative (CSR), will act as a liaison, provide product/service ... Manage large amounts of incoming calls * Generate sales leads * Identify and assess customers ...

Xyngular

Customer Service Representative

Lehi, UT · On-site

$15 - $20.50/hr

Customer Service RepresentativeIntroCustomer Service Representatives are the voice of Xyngular. Instead of the typical call center, our Customer Service Representatives "eat sunshine for breakfast ...

AmeriVet

Customer Service Representative

Saint George, UT · On-site

$15 - $20.50/hr

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client ...

Amerivet

Customer Service Representative

Saint George, UT · On-site

$15 - $20.50/hr

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Manager JobsCustomer Service Representative Manager Jobs in Utah

Customer Service Representative Manager information

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

How much does a customer service representative manager get?

A customer service representative manager typically earns a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. They often oversee customer service teams, implement policies, and may require leadership skills and industry certifications.

What is the role of a customer service representative manager?

A customer service representative manager oversees a team of customer service agents, ensuring they provide effective support to customers, resolve issues, and meet performance targets. They handle staffing, training, and quality assurance, often using customer management tools and metrics to improve service quality.

What are the most commonly searched types of Customer Service Representative jobs in Utah?

The most popular types of Customer Service Representative jobs in Utah are:

What cities in Utah are hiring for Customer Service Representative Manager jobs?

Cities in Utah with the most Customer Service Representative Manager job openings:

Customer Service Representative Manager jobs near you
Infographic showing various Customer Service Representative Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Just Right Plumbing, Heating & Cooling

Sandy, UT • On-site

$15.25 - $20.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago

Job description

Description:

Just Right Heating, Cooling & Plumbing is a heating and cooling company that was formally started in 2004, but our founder, Dan Dearden, started in the business back in 1977. We have multiple locations throughout Utah with only one goal: to train each and every technician to deliver trustworthy, professional service to our customers.


Just Right is looking for a customer-oriented service representative to join our team!

The Customer Service Representative (CSR), will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might face. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


Why Join Us?

We understand the significant impact your job has on you and your loved ones, so we offer a comprehensive benefits package to support your health, family, and lifestyle.

  • Work Life Balance: We understand the importance of ensuring that you have time with your families.
  • Benefits: We pay almost 100% of your healthcare premiums and 50% for your family!
  • Retirement Plan: 401k with company match.
  • Paid Time Off: 13 vacation days + 6 paid holidays!
  • Career Growth We offer a clear path for advancement, whether you're looking to grow within the customer service department as a CSR Lead or explore other departments within the company.


Requirements:


Job Responsibilities:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Schedule:

  • 11:30am - 8pm during the summer (until September)
  • 9:30am - 6:00pm (September - May)
  • Weekends (Rotating Saturdays)