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Customer Service Representative Geico Jobs in Puerto Rico

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.

B Fernandez & Hermanos Inc.

PR · On-site

$15.50 - $21/hr

B. Fernández & Hnos., Inc. es uno de los distribuidores líderes de Puerto Rico, que atiende a más de 5,200 clientes en toda la Isla. Reconocido por las marcas que representa, su red de ...

Grupo Triple-S

PR · On-site

$13 - $17.75/hr

Customer Service Representative - TSS - U Company: Triple-S Salud Ubicaciones de puesto (breve): Bayamon, PR Fecha de inicio de publicación: 17/06/26 En Triple-S, estamos comprometidos con brindar ...

New

Adecco

Cust Service Rep 22 CUS002

San Juan, PR

$11.77/hr

If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Primary Responsibilities: Provides phone support to ...

COREPLUS SERVICIOS CLINICOS Y PATOLOGICOS LLC

PR · On-site

Ensure that all customers maintain sufficient inventory levels of supplies needed for the sample ... The CSR will be required to travel to assigned territories and will spend most of the time driving.

AppleOne

Customer Service

Carolina, PR

$10.50/hr

If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify ...

Insight Communications

PR · On-site

$19K - $20K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Insight Communications

PR · On-site

$19K - $20K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

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Customer Service Representative Geico information

What is a customer service representative at GEICO?

Customer Service Representatives at GEICO are professionals who assist customers with their insurance needs, including answering questions, processing policy changes, and resolving concerns. They serve as the first point of contact for GEICO policyholders, providing information about insurance products, billing, and claims. Their goal is to deliver excellent customer service, ensure customer satisfaction, and help clients understand their coverage options. These representatives typically work in call centers or remotely, handling phone, email, or chat inquiries. They are trained to handle a variety of customer situations with empathy and professionalism.

What skills and qualifications are needed to thrive as a customer service representative at GEICO?

To thrive as a Customer Service Representative at GEICO, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes insurance licensing is beneficial. Patience, empathy, and active listening help you handle diverse customer needs and resolve issues effectively. These skills are crucial for delivering excellent customer experiences and supporting GEICO's reputation for reliable service.

What are common challenges faced by customer service representatives at GEICO, and how can they be managed effectively?

Customer Service Representatives at Geico often handle a high volume of calls from customers with a variety of concerns, ranging from billing inquiries to claims and policy changes. Managing stress and staying organized are essential, as representatives must provide quick, accurate information while maintaining a friendly demeanor. Building strong communication and active listening skills helps in de-escalating difficult situations and ensuring customer satisfaction. Geico offers comprehensive training and ongoing support to help representatives navigate these challenges and succeed in their roles.

What is the difference between Customer Service Representative Geico vs Insurance Agent?

AspectCustomer Service Representative GeicoInsurance Agent
CredentialsHigh school diploma; licensing varies by stateHigh school diploma; required licensing and certifications
Work EnvironmentCall centers, office settings, remote optionsOffice, in-person, or remote; client-facing
Employer & IndustryInsurance companies, primarily auto and property insuranceInsurance agencies, brokers, and companies
Job FocusHandling customer inquiries, policy info, claims supportSelling policies, advising clients, policy management

While both roles involve working within the insurance industry, Customer Service Representatives Geico primarily handle customer inquiries and support, whereas Insurance Agents focus on selling policies and advising clients. Both roles require licensing and customer service skills, but their daily tasks and responsibilities differ significantly.

Do Geico customer service representatives work from home?

Geico customer service representatives often have the option to work remotely, especially after the shift to remote work during the COVID-19 pandemic. Many roles involve using computer systems and communication tools like phone and chat platforms, with some positions offering full-time remote work and others requiring in-office presence depending on the company's policies and the specific role.

What are popular job titles related to Customer Service Representative Geico jobs in Puerto Rico?

For Customer Service Representative Geico jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Geico jobs in Puerto Rico look for?

The top searched job categories for Customer Service Representative Geico jobs in Puerto Rico are:

Customer Service Representative Geico jobs near you
Infographic showing various Customer Service Representative Geico job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Customer Service Representative Bilingual

3500 Square LLC

PR • On-site

$13.25 - $16.75/hr

Full-time, Other

Medical, PTO

Re-posted 24 days ago

Job description

Customer Service Representative (Bilingual – English/Spanish) | Arecibo, Puerto Rico

Clearance Requirement: Must successfully pass a federal background check with fingerprinting
Work Authorization: U.S. Citizenship required

Summary

3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential.

Key Responsibilities

  • Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish.

  • Accurately document call details and process service requests in company systems.

  • Meet productivity and quality metrics (call handling, accuracy, timeliness).

  • Maintain confidentiality and adhere to all compliance and security standards.

  • Work collaboratively with supervisors and team members to ensure excellent customer experience.

Schedule

  • Second Shift: 11:00 a.m. – 8:00 p.m. (local PR time)

  • Daylight Saving Adjustment: 12:00 p.m. – 9:00 p.m. (local PR time)

Minimum Qualifications

  • U.S. Citizen with ability to successfully pass a federal background check with fingerprinting.

  • High School Diploma or equivalent required; Associate’s degree preferred.

  • Fully bilingual (English/Spanish) – must speak, read, and write fluently in both languages.

  • Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook).

  • Previous call center or customer service experience strongly preferred.

  • Ability to work on-site in Arecibo, PR on a full-time schedule.

Education & Certifications

  • High School Diploma or GED required.

  • Additional training or certifications in customer service, communications, or related areas is a plus.

What We Offer

  • Competitive hourly wage

  • Paid holidays, vacation, and sick leave

  • Health insurance and professional development reimbursement.

  • Career growth opportunities in federal contracting services.

How to Apply

Make a difference by supporting veterans while building your career in a professional call center environment!

Equal Employment Opportunity and E-Verify Statement

3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws.

As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans.


All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination.


If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at hr@3500square.com or 1-787-814-0087.

3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination.


Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9.


3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.