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Customer Service Rep Jobs in Hawaii (NOW HIRING)

The Boyd Group

CSR

Kailua Kona, HI · On-site

$17.50 - $23.50/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

The Boyd Group

CSR

Kailua Kona, HI

$17.50 - $23.50/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

The Boyd Group

CSR

Wahiawa, HI · On-site

$17.50 - $24.50/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

The Boyd Group

CSR

Honolulu, HI · On-site

$17.50 - $24.50/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

Gerber Collision & Glass

CSR

Wahiawa, HI · On-site

$17.50 - $24.50/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

The Boyd Group

CSR

Wahiawa, HI · On-site

$17.50 - $24.50/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

Gerber Collision & Glass

CSR

Kailua Kona, HI · On-site

$17.50 - $23.50/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

Gerber Collision & Glass

CSR

Honolulu, HI · On-site

$17.50 - $24.50/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

The Boyd Group

CSR

Honolulu, HI · On-site

$17.50 - $24.50/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

The Boyd Group

CSR

Kailua, HI · On-site

$17.50 - $23.50/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

The Boyd Group

CSR

Kailua Kona, HI · On-site

$17.50 - $23.50/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

The Boyd Group

CSR

Wahiawa, HI

$17.50 - $24.50/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

The Boyd Group

CSR

Honolulu, HI · On-site

$17.50 - $24.50/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

The Boyd Group

CSR

Wahiawa, HI · On-site

$17.50 - $24.50/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

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Showing results 41-60

All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Hawaii

Customer Service Rep information

See Hawaii salary details

$10

$19

$27

How much do customer service rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service rep in Hawaii is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.73 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Hawaii?

The most popular types of Customer Service Rep jobs in Hawaii are:

What are popular job titles related to Customer Service Rep jobs in Hawaii?

For Customer Service Rep jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Hawaii look for?

The top searched job categories for Customer Service Rep jobs in Hawaii are:

What cities in Hawaii are hiring for Customer Service Rep jobs?

Cities in Hawaii with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Hawaii as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,621 per year, or $19.5 per hour.

Customer Service Representative

Summit Fire & Security

Waipahu, HI • On-site

$28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Summit Fire & Security rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

23rd of 118 rated security

Job description


JOB SUMMARY:
The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. This is performed through various tasks including being the first point of contact when internal and external customers who enter our facility.
ESSENTIAL JOB DUTIES:
  • Provide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes.
  • Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel.
  • Assist Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned. Prepare in advance New Hire materials, as assigned. Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources).
  • Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME.
  • Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures.
  • Process all incoming and outgoing mail: prepare ground mail and UPS for pick up, receive, and appropriately distribute mail.
  • Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate.
  • Process customer payments, as appropriate.
  • Preform collection responsibilities, as assigned.
  • Maintain office cleanliness.
  • Scheduling Responsibilities (as assigned):
    • Process daily the open work order reports and coordinate technicians' schedules; schedule technicians to maximize the full shift.
    • Manage master schedule including all technicians' schedules and work order for immediate review by direct supervisor and leadership.
    • Leverage future scheduling with Accounts Receivable concerns concerning past due accounts.
    • Resolve any scheduling conflicts including verifying and/or update account details, as needed.
  • Other duties may be assigned.

QUALIFICATIONS:
The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.
Education, Training, Certifications:
  • High School Diploma or GED, required

Experience, Knowledge, Skill Requirements:
  • 2 years customer service
  • 2 years of professional computer
  • 1 year front desk experience
  • 1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant).

Communication Skills:
  • Must have the ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills:
  • Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required.

Other Qualifications:
  • Valid driver's license with acceptable driving record required.
  • Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:
Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
Physical Requirements:
While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <30lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.
Work Environment:
Employee will consistently be required to work indoors in an office setting, work alone and with others. Office setting are mild to moderate temperatures.
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
#LI-BB1
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About Us
Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!
Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We're proud of our well-deserved reputation for quality work that's completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states.
Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.
Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.
Benefits
Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:
  • Paid Vacation and Holidays
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan with Company Match
  • Flexible Spending Accounts
  • Long-Term Disability - Employer Paid
  • Short-Term Disability - Employer Paid
  • Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
  • Life Insurance for Team Members and Dependents
  • Employee Assistance Program
  • Employee Referral Program

Our Core Values
PIPE
  • We are PASSIONATE about life safety
  • We have INTEGRITY (Do the right thing)
  • We work in PARTNERSHIP with our customers and community
  • We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Summit Fire & Security participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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