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Customer Service Project Manager Jobs in Matawan, NJ

Inter-co Division 10 Inc

Project Manager

Kearny, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... exceptional customer service, competitive pricing and industry-leading expertise and project ... We are currently hiring a Project Manager for our branch location in Kearny, New Jersey. The ...

New

Columbia University

Project Manager

New York, NY · On-site

$115K - $125K/yr

Mechanical engineering, MEP Project Management (HVACR-Boilers, Chillers, BMS), construction cost management and strong knowledge of customer service. Equal Opportunity Employer / Disability / Veteran ...

AVI-SPL

Project Manager

Lyndhurst, NJ · On-site

  • Medical

  • Dental

  • Vision

Gather and supply AVI-SPL Service teams with applicable close-out documentation. * Maintain and ... Respond to communications from customers regarding problems or concerns in a timely and ...

Cognex

Project Manager

New York, NY · On-site

$74K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all project documentation through the lifecycle including providing all details on documentation to either the service team or customer to set them up for success. Knowledge, Skills, and ...

High Rise Fire Protection Corp

Project Manager

Brooklyn, NY · On-site

$80K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are currently looking for a Associate Project Manager to provide exceptional preventive and maintenance service for the organization's clients, while providing exceptional client customer service ...

Endurant Energy

Project Manager

Manhattan, NY · On-site +1

$140K - $170K/yr

Project cost estimates and actual cost tracking * Assist in preparing RFPs responses to customers ... Endurant Energy understands the value of professional recruiting services. However, we are not ...

New

Linium Resources

Project Manager

New York, NY

Company Description Project Manager Basic Function: Serve as the point of contact, and integrative ... Customer/Account Servicing Provides a point of contact for customer regarding all project ...

RLB Careers

Project Manager

New York, NY

$83K - $109K/yr

Project Manager Reporting to: Office Director Salary Range: $83,700 - $109,600 Overview of Role The ... delivering customer service excellence. · Bachelor's Degree in Construction Management ...

High Industries

Project Manager

Newark, NJ

The Project Manager will be responsible for all aspects of sales support and project management for ... Developing and enhancing customer relationships through the delivery of excellent service and ...

Tutor Perini

Project Manager

New York, NY · On-site

$175K - $190K/yr

... services and programming, indoor and outdoor recreation, food services, staff offices and ... We are committed to creating lasting value for our customers, upholding the highest standards of ...

Hitachi, Ltd.

Project Manager

New Brunswick, NJ · On-site

... the customer and handover to service department. Ensures that the project consistently applies ... Coordinates with Supply Chain Management, and successfully procures required services, materials ...

The High Companies

Project Manager

Newark, NJ · On-site

The Project Manager will be responsible for all aspects of sales support and project management for ... Developing and enhancing customer relationships through the delivery of excellent service and ...

Consigli Construction

Project Manager

New Brunswick, NJ · On-site

$122K - $151K/yr

The PM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The PM will ...

Consigli Construction

Project Manager

New Brunswick, NJ · On-site

$122K - $151K/yr

The PM is responsible for oversight of the entire project's life cycle including budget, cost, schedule, risk, resource management and safety while providing exceptional customer service. The PM will ...

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Showing results 41-60

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Matawan, NJ

Customer Service Project Manager information

See Matawan, NJ salary details

$37.7K

$93.9K

$117.8K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Matawan, NJ is $93,948.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,200.00 and $108,000.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities near Matawan, NJ are hiring for Customer Service Project Manager jobs?

Cities near Matawan, NJ with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Matawan, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,948 per year, or $45.2 per hour.

Service Manager (72811)

Valcourt Building Services, LLC

NJ • On-site

$55K - $65K/yr

Other

Posted 4 days ago

Job description

Position Summary
The Service Manager is responsible for leading and overseeing Valcourt's Pro Xpress service operations, ensuring consistent delivery of high-quality service on all projects under $25,000. These projects include emergency temporary repairs, leak investigations, corrective maintenance, and other small-scale service work.
The Service Manager plays a critical role in driving exceptional client experiences, operational efficiency, and service excellence while upholding Valcourt's core values of quality, safety, and integrity.
Key Responsibilities
Service Leadership & Culture
  • Foster a positive, service-driven culture focused on responsiveness, professionalism, and accountability.
  • Lead the Pro Xpress service team to consistently exceed client expectations.
  • Reinforce Valcourt's brand standards through every client and field interaction.
  • Promote teamwork, continuous improvement, and high performance across the service group.

Client Experience & Relationships
  • Oversee the full service lifecycle, from initial client request through project completion and invoicing.
  • Maintain strong client relationships through proactive communication and timely follow-up.
  • Ensure clients are informed and supported in making sound decisions related to building maintenance and future repair needs.
  • Address client concerns promptly and professionally to ensure satisfaction and retention.

Service Operations Management
  • Manage daily service operations for all Pro Xpress projects under $25K, including emergency repairs and investigations.
  • Ensure service work is scheduled, executed, and completed efficiently, on time, and within budget.
  • Coordinate labor, materials, and subcontractors to meet service demands.
  • Monitor job progress and quality control to ensure compliance with company standards and project specifications.

Safety, Quality & Compliance
  • Enforce all safety policies and procedures, ensuring a safe working environment for all team members.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Stand behind the quality of service work and resolve deficiencies quickly and effectively.

Financial & Administrative Oversight
  • Manage service project budgets, profitability, and job costing for all Pro Xpress work.
  • Support accurate and timely invoicing and collections.
  • Track and analyze service performance metrics to identify trends, improve efficiency, and enhance profitability.

Qualifications
  • 5+ years of experience in construction, building services, facilities maintenance, or a related field.
  • Previous service management or supervisory experience preferred.
  • Strong leadership, communication, and customer service skills.
  • Proven ability to manage multiple service projects simultaneously in a fast-paced environment.
  • Strong organizational, problem-solving, and decision-making abilities.
  • Demonstrated commitment to safety, quality, and continuous improvement.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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