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Customer Service Project Manager Jobs in Madison, NJ

Aquent

Customer Experience Project Manager

Manhattan, NY · On-site

$50 - $60/hr

We are seeking an experienced Project Manager / Product Owner. This role is primarily Project ... Customer-focused mindset with experience in customer-facing communication. A strong advocate for ...

Spgi

Technical Project Manager

New York, NY

Traiana services) offered within the FX&S pillar at OSTTRA * Hand over to the operations teams once ... Day one check in with the customer * Finalising readiness to migrate to production, and liaising ...

ARV Solutions

Project Manager

Brooklyn, NY · On-site

£55K - £65K/yr

Project Manager Sector: Garden Rooms / Self Build Location: East London Salary: 60,000 - 65,000 ... A team player with a commitment to quality and customer service. Collaborative working attitude in ...

Scale Microgrid Solutions

Project Manager

New York, NY · On-site

Project Manager We are looking for a hands-on Project Manager to drive exciting and innovative ... Excellent communication skills and customer service skills * Critical thinking and creative problem ...

Scale Microgrid Solutions

Project Manager

New York, NY · On-site

Project Manager We are looking for a hands-on Project Manager to drive exciting and innovative ... Excellent communication skills and customer service skills * Critical thinking and creative problem ...

Scale Microgrid Solutions

Project Manager

New York, NY · On-site

Project Manager We are looking for a hands-on Project Manager to drive exciting and innovative ... Excellent communication skills and customer service skills * Critical thinking and creative problem ...

American Packout

Project manager

Newark, NJ · On-site

$50K - $60K/yr

Position Summary The Packout Project Manager is responsible for managing and executing all ... Strong communication, leadership, and customer service skills * Ability to work in fast-paced ...

ABC Stone

Project Manager

Brooklyn, NY · On-site

Excellent sales and customer service skills. * Excellent organizational skills and attention to ... Ability to manage multiple projects and deadlines effectively. * Ability to function well in a high ...

New Line Structures

Project Manager

Manhattan, NY

Project Managers needed to coordinate and supervise one or more construction projects. Project ... Qualifications Great customer service and communication skills Proven leadership skills and ability ...

Scale Microgrid Solutions

Project Manager

Ridgewood, NJ · On-site

Project Manager We are looking for a hands-on Project Manager to drive exciting and innovative ... Excellent communication skills and customer service skills * Critical thinking and creative problem ...

Gurr Brothers Construction

Project manager

Newark, NJ

$50K - $60K/yr

Position Summary The Packout Project Manager is responsible for managing and executing all ... Strong communication, leadership, and customer service skills * Ability to work in fast-paced ...

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Showing results 21-40

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Madison, NJ

Customer Service Project Manager information

See Madison, NJ salary details

$37.6K

$93.7K

$117.5K

How much do customer service project manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service project manager in Madison, NJ is $93,727.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $107,700.00 per year, depending on experience, location, and employer.

How does a customer service project manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a customer service project manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.

What cities near Madison, NJ are hiring for Customer Service Project Manager jobs?

Cities near Madison, NJ with the most Customer Service Project Manager job openings:

Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Madison, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $93,727 per year, or $45.1 per hour.

Customer Experience Project Manager

Aquent

Manhattan, NY • On-site

$50 - $60/hr

Temporary

Posted 4 days ago

Job description

Placement Type:
Temporary
Salary:
$50-60 Hourly
Start Date:
Sep 8, 2026
This is a long term contract role that is hybrid role in Union Square, NY.
We are seeking an experienced Project Manager / Product Owner. This role is primarily Project Manager-focused, with an emphasis on execution, cross-functional coordination, and technical oversight rather than full Product Owner lifecycle ownership.
The ideal candidate will serve as a critical bridge between business stakeholders and external development teams.
Key Responsibilities
  • Support the management of projects to design, update, and/or implement new program features and enhancements
  • Support the Outage Communications section on the execution, monitoring, tracking, managing of risks and issues, and reporting on projects using traditional and Agile development processes and techniques
  • Interact with internal and external stakeholders to analyze and document system requirements
  • Lead end-to-end project development involving cross-functional teams
  • Review and seek approval for technical requirements from implementation contractors, making sure there are no gaps and that they align with system capabilities
  • Support the team in maintaining the Outage Communications SharePoint site and its documentation library, including the program's technical documents, playbooks, user guides, business rules books
  • Support the Product Owner in the efforts to identify and monitor key performance metrics that validate project success and the section and department's goals
  • Lead end-to-end project development involving cross-functional teams
  • Coordinate required business and technical meetings
  • Review and seek approval for technical requirements from implementation contractors, making sure there are no gaps and that they align with system capabilities
  • Coordinate User Acceptance Tests and serve as a tester on the team, executing tasks based on Functional and UAT test scripts
  • Produce formal presentations and documentation for internal and external audiences

Required Qualifications
  • Minimum of 3 years of experience in Project Management, Product Ownership, or a closely related role
  • Demonstrated experience managing projects from initiation through delivery
  • Strong ability to operate independently as a self-starter with minimal supervision
  • Proven experience working with diverse stakeholder groups
  • Strong technical aptitude, with an understanding of software development concepts (coding not required). Ability to understand data flows between multiple systems and speak "tech terms" without needing to code or develop personally.
  • Ability to communicate with authority across both technical and business audiences
  • Customer-focused mindset with experience in customer-facing communication. A strong advocate for customer experience, focusing on the human impact of the technology being built.
  • Fast learner with the ability to manage multiple responsibilities simultaneously
  • Experience working in Agile environments, managing two-week sprints, and using tools like Monday.com .

Ideal Background
  • Experience in Customer Experience (CX) or customer communications-heavy roles.
  • Past ownership of projects involving multi-channel customer communication (SMS, Email, Voice).
  • Prior experience in a large corporate environment or the utility industry is advantageous but not required.
  • Prior experience coordinating with external vendors or development partners

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