ZipRecruiter

Log In

1

Customer Service Project Manager Jobs in Ohio (NOW HIRING)

RIECK SERVICES LLC

Project Manager

Dayton, OH

$100K - $108K/yr

Description Mechanical Services Project Manager We are seeking an experienced Mechanical Services ... Commitment to safety, quality, accountability, and customer service. Preferred Qualifications Seven ...

New

Rieck Services LLC

Project Manager

Dayton, OH · On-site

$100K - $108K/yr

Mechanical Services Project Manager We are seeking an experienced Mechanical Services Project ... customer service. Preferred Qualifications · Seven or more years of experience managing HVAC, ...

New

Copeland

Project Manager

Sidney, OH · Hybrid

The ProjectManager I (PMI)is responsible forcoordinating and executing small to mid-size technical ... Services organization.In this role, you willsupport food retail customers with a primary focus on ...

STG Family of Companies

EV Project Manager

Macedonia, OH · On-site

$60K - $90K/yr

EV Project Manager Company: STG Electric Services Location: Macedonia, OH; Office-based Job Type ... Maintain strong customer relationships by ensuring a high level of service from intake through ...

Premier Health

PROJECT MANAGER

Dayton, OH · On-site

The PPN Project Manager is responsible for the management of the following provider onboarding ... Customer Service: The ability to communicate timely, effectively and directly to the appropriate ...

next page

Showing results 1-20

All JobsCustomer Service Project JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Ohio

Customer Service Project Manager information

See Ohio salary details

$34.7K

$86.4K

$108.4K

How much do customer service project manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for customer service project manager in Ohio is $86,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $99,300.00 per year, depending on experience, location, and employer.

How does a Customer Service Project Manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

What are the 4 types of project managers?

In project management, four common types of project managers are functional, projectized, matrix, and hybrid. Functional managers work within a specific department, projectized managers oversee projects independently, matrix managers share authority across functions, and hybrid combines elements of these structures. Understanding these types helps customer service project managers adapt to different organizational environments and team dynamics.

What does a customer service project manager do?

A customer service project manager oversees projects aimed at improving customer support processes, ensuring timely delivery and quality standards. They coordinate between teams, manage budgets, and use tools like CRM software to meet customer satisfaction goals and organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What is a good hourly rate for a project manager?

For a Customer Service Project Manager, typical hourly rates range from $30 to $70, depending on experience, industry, and location. Senior or specialized project managers with certifications like PMP may command higher rates, especially when managing complex or large-scale projects. Rates can also vary based on whether the work is freelance, contract, or full-time employment.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are the key skills and qualifications needed to thrive as a Customer Service Project Manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.
What are popular job titles related to Customer Service Project Manager jobs in Ohio? For Customer Service Project Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Project Manager jobs in Ohio look for? The top searched job categories for Customer Service Project Manager jobs in Ohio are:
What cities in Ohio are hiring for Customer Service Project Manager jobs? Cities in Ohio with the most Customer Service Project Manager job openings:
Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Ohio as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $86,445 per year, or $41.6 per hour.
Service Project Manager

Service Project Manager

Ryan Fireprotection, Inc.

Cincinnati, OH

Full-time

Posted 22 days ago

Job description

Service Project Manager for Fire Sprinkler
Overview:
The Service Project Manager’s role is to plan, execute, and provide leadership and direction to ensure projects are completed on schedule and meet both cost and profit objectives on fire sprinkler jobs.
The right candidate will have fire protection experience.
Key Responsibilities:
  • Accompanies Account Managers on site surveys of prospective work
  • Reviews material and labor hours with Account Managers prior to quote completion
  • Responsible for ensuring Account Managers understand job logistics and difficulties at time of site visit
  • Manages turnover meeting with Account Manager and team
  • Understands scope of work, identifies additional opportunities and manages change orders process
  • Take ownership of projects sold and manage through to completion
  • Ordering materials
  • Kick-off meetings
  • Coordinate schedule with other trades and owner
  • Schedule field labor and equipment rentals
  • Review costs that are applied to projects for accuracy before billing
  • Turns project paperwork over to Accounting for timely invoicing
Important Skills/Qualifications:
  • Strong communication and organization skills with the ability to multitask to manage a portfolio ranging from 20-30 projects
  • Strong knowledge in NFPA 13 and NFPA 25
  • Aptitude for numbers, tracking details and forecasting to meet mission critical budget and cost targets
  • Enjoys playing a key support role to Account Manager while also capable of being client facing
Requirements
  • Candidates must possess and maintain a valid driver's license. The ability to drive to job sites / work locations may be a requirement of this position. A motor vehicle record (MVR) check will be conducted as part of the hiring process.
  • Employment is contingent upon successful completion of a background check.

Apply