ZipRecruiter

Log In

1

Customer Service Project Manager Jobs in Ohio (NOW HIRING)

Copeland

Project Manager

Sidney, OH · Hybrid

The ProjectManager I (PMI)is responsible forcoordinating and executing small to mid-size technical ... Services organization.In this role, you willsupport food retail customers with a primary focus on ...

STG Family of Companies

EV Project Manager

Macedonia, OH · On-site

$60K - $90K/yr

EV Project Manager Company: STG Electric Services Location: Macedonia, OH; Office-based Job Type ... Maintain strong customer relationships by ensuring a high level of service from intake through ...

PREMIER HOME PROS LLC

Project Manager

Akron, OH · On-site

Project Manager Position Overview: We are seeking a dynamic and self-motivated Project Manager to ... A passion for improving processes and delivering excellent customer service is a must. Key ...

next page

Showing results 1-20

All JobsCustomer Service Project Manager JobsCustomer Service Project Manager Jobs in Ohio

Customer Service Project Manager information

See Ohio salary details

$34.7K

$86.4K

$108.4K

How much do customer service project manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer service project manager in Ohio is $86,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $99,300.00 per year, depending on experience, location, and employer.

What does a customer project manager do?

A customer service project manager oversees the planning, execution, and completion of customer-related projects, ensuring they meet client needs and organizational goals. They coordinate between teams, manage timelines and budgets, and use tools like CRM software to track progress. Strong communication, problem-solving skills, and industry certifications are often required for this role.

How does a Customer Service Project Manager typically collaborate with cross-functional teams to ensure project success?

Customer Service Project Managers frequently work alongside teams from IT, product development, and operations to deliver seamless customer service initiatives. They act as a bridge between customer-facing staff and technical departments, ensuring that project requirements meet both business objectives and customer needs. Regular meetings, clear communication, and detailed documentation are essential for aligning priorities and resolving issues quickly. This collaborative approach helps ensure projects are delivered on time and with the desired impact on customer satisfaction.

Is being a Customer Service Project Manager stressful?

Customer Service Project Managers often face stress due to managing multiple projects, meeting deadlines, and handling client expectations. The role requires strong organizational skills, communication, and problem-solving abilities to navigate high-pressure situations effectively.

What does a Customer Service Project Manager do?

A Customer Service Project Manager oversees projects aimed at improving customer service operations within an organization. They coordinate teams, set project goals, manage timelines, and ensure that customer service initiatives are delivered successfully. Their responsibilities often include analyzing customer feedback, implementing process improvements, and working closely with stakeholders to enhance the customer experience. By bridging the gap between customer service teams and upper management, they help ensure that customer service projects align with organizational objectives.

What is the difference between Customer Service Project Manager vs Customer Support Specialist?

AspectCustomer Service Project ManagerCustomer Support Specialist
CredentialsTypically requires project management certifications (e.g., PMP), relevant experience in customer serviceUsually requires customer service training or certifications, high school diploma or equivalent
Work EnvironmentManages projects across teams, coordinates resources, and oversees customer service initiativesProvides direct support to customers via calls, emails, or chat
Employer & Industry UsageUsed in industries like tech, retail, and service sectors to improve customer experienceCommon in call centers, retail, and service industries for daily customer interactions

The Customer Service Project Manager focuses on managing customer service projects, coordinating teams, and implementing strategies to enhance customer satisfaction. In contrast, the Customer Support Specialist handles direct customer interactions, resolving issues and providing support. Both roles are essential but differ in scope and responsibilities.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often supported by relevant certifications or advanced degrees.

What jobs pay $2000 a day?

In the context of a Customer Service Project Manager, high daily earnings of $2000 are typically associated with senior or specialized roles, often requiring extensive experience, certifications, and leadership skills. Such compensation may be found in consulting, executive management, or contract-based positions in industries like technology, finance, or healthcare. These roles often involve project oversight, strategic planning, and high-level client interaction, with pay rates reflecting the complexity and responsibility of the work.

What are the key skills and qualifications needed to thrive as a Customer Service Project Manager, and why are they important?

A Customer Service Project Manager needs expertise in project management, customer service operations, and a relevant bachelor's degree, often supported by experience in both fields. Familiarity with project management tools (like Asana or Trello), CRM software (such as Salesforce or Zendesk), and certifications like PMP or Six Sigma are typical. Strong leadership, problem-solving, and communication skills help build rapport with teams and clients while ensuring projects stay on track. These competencies ensure successful project delivery, enhanced customer satisfaction, and effective team coordination in a dynamic service environment.
What are popular job titles related to Customer Service Project Manager jobs in Ohio? For Customer Service Project Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Project Manager jobs in Ohio look for? The top searched job categories for Customer Service Project Manager jobs in Ohio are:
What cities in Ohio are hiring for Customer Service Project Manager jobs? Cities in Ohio with the most Customer Service Project Manager job openings:
Customer Service Project Manager jobs near you
Infographic showing various Customer Service Project Manager job openings in Ohio as of June 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $86,445 per year, or $41.6 per hour.
Service Project Manager

Service Project Manager

Ryan Fireprotection Inc.

Cincinnati, OH • On-site

Full-time

Posted 27 days ago

Key responsibilities

  • Plan, execute, and provide leadership to ensure fire sprinkler projects are completed on schedule and meet cost and profit objectives.

  • Coordinate with Account Managers on site surveys, review material and labor hours, and manage turnover meetings.

  • Order project materials, schedule field labor and equipment rentals, and review project costs for billing accuracy.

Job description

Service Project Manager for Fire Sprinkler
Overview:
The Service Project Manager's role is to plan, execute, and provide leadership and direction to ensure projects are completed on schedule and meet both cost and profit objectives on fire sprinkler jobs.
The right candidate will have fire protection experience.
Key Responsibilities:
  • Accompanies Account Managers on site surveys of prospective work
  • Reviews material and labor hours with Account Managers prior to quote completion
  • Responsible for ensuring Account Managers understand job logistics and difficulties at time of site visit
  • Manages turnover meeting with Account Manager and team
  • Understands scope of work, identifies additional opportunities and manages change orders process
  • Take ownership of projects sold and manage through to completion
  • Ordering materials
  • Kick-off meetings
  • Coordinate schedule with other trades and owner
  • Schedule field labor and equipment rentals
  • Review costs that are applied to projects for accuracy before billing
  • Turns project paperwork over to Accounting for timely invoicing

Important Skills/Qualifications:
  • Strong communication and organization skills with the ability to multitask to manage a portfolio ranging from 20-30 projects
  • Strong knowledge in NFPA 13 and NFPA 25
  • Aptitude for numbers, tracking details and forecasting to meet mission critical budget and cost targets
  • Enjoys playing a key support role to Account Manager while also capable of being client facing

Requirements
  • Candidates must possess and maintain a valid driver's license. The ability to drive to job sites / work locations may be a requirement of this position. A motor vehicle record (MVR) check will be conducted as part of the hiring process.
  • Employment is contingent upon successful completion of a background check.

Apply