ZipRecruiter

Log In

1

Customer Service Phone Representative Jobs (NOW HIRING)

Scale Army

Customer Service Representative

$16.50 - $22.25/hr

Role Overview As a Customer Service Representative, you will provide day-to-day support to customers across phone, ticketing, live chat, and video interactions. You will handle inbound inquiries ...

Mechanics Bank

Customer Service Representative

El Sobrante, CA · On-site

$17.25 - $23.50/hr

Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, ... phone administration skills and active listening capabilities Experience with CRM systems and ...

Mechanics Bank

Customer Service Representative

Gilroy, CA · On-site

$17 - $23/hr

Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries ...

Dawn Foods

Customer Service Rep I

Salt Lake City, UT · On-site

$15.50 - $21/hr

A Customer Success Representative's primary function is to help ensure operational excellence ... Effectively manage inbound customer service phone and web inquiries. * Manage daily operational and ...

Mechanics Bank

Customer Service Representative

El Cerrito, CA · On-site

$19 - $25.75/hr

Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries ...

Mechanics Bank

Customer Service Representative

El Cerrito, CA · On-site

$18.50 - $25.25/hr

Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries ...

Mechanics Bank

Customer Service Representative

Richmond, CA · On-site

$18.25 - $25/hr

Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries ...

Mechanics Bank

Customer Service Representative

Gilroy, CA · On-site

$17 - $23/hr

Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCustomer Service Phone Representative Jobs

Customer Service Phone Representative information

See salary details

$9

$18

$26

How much do customer service phone representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service phone representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service phone representative do?

A Customer Service Phone Representative is responsible for assisting customers over the phone by answering questions, resolving issues, and providing information about products or services. They handle inquiries, process orders, and manage complaints while maintaining a positive and professional attitude. Their main goal is to ensure customer satisfaction and build strong relationships by delivering excellent service during every call.

What are the key skills and qualifications needed to thrive as a customer service phone representative?

To thrive as a Customer Service Phone Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is essential. Patience, active listening, and a positive attitude are critical soft skills that help you connect with and support customers. These skills ensure efficient resolution of customer issues, high satisfaction rates, and a positive brand image for the company.

What are some common challenges faced by customer service phone representatives, and how can they be managed effectively?

Customer Service Phone Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. To manage these challenges, it is important to develop strong communication and active listening skills, maintain patience and empathy, and make use of support tools like knowledge bases and call scripts. Regular training and teamwork also help representatives stay updated on products and policies, making it easier to resolve issues quickly and professionally.

What is the difference between Customer Service Phone Representative vs Customer Support Specialist?

AspectCustomer Service Phone RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; technical or product-specific training
Work EnvironmentCall centers, remote or in-office customer serviceHelp desks, online chat, remote or in-office support
Employer & IndustryRetail, telecom, banking, service sectorsTech companies, software, hardware, online services
Common Search/ComparisonCustomer Service Phone Representative vs Customer Support Specialist

The main difference is that Customer Service Phone Representatives primarily handle inbound calls to address general customer inquiries and issues, often focusing on transactional support. Customer Support Specialists typically provide more technical or product-specific assistance, often requiring deeper knowledge of the company's offerings. Both roles are essential in customer service but differ in scope and technical complexity.

Can I work in a call center without experience?

Customer Service Phone Representative roles often do not require prior experience, as employers typically provide training on company systems and customer interaction skills. Basic communication skills, patience, and a willingness to learn are usually sufficient for entry-level positions, which may also involve using call center software and following scripts.

How to get hired for remote customer service phone representative?

To get hired as a remote customer service phone representative, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Many employers require a high school diploma or equivalent and may conduct background checks or assessments. Relevant experience and a reliable internet connection are also important for remote roles.
More about Customer Service Phone Representative jobs

What cities are hiring for Customer Service Phone Representative jobs?

Cities with the most Customer Service Phone Representative job openings:

What states have the most Customer Service Phone Representative jobs?

States with the most job openings for Customer Service Phone Representative jobs include:

What are popular job titles related to Customer Service Phone Representative jobs?

For Customer Service Phone Representative jobs, the most frequently searched job titles are:

Customer Service Phone Representative jobs near you
Infographic showing various Customer Service Phone Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Patron Services Representative

Houston, TX • On-site

HOUSTON SYMPHONY SOCIETY
See more jobs at HOUSTON SYMPHONY SOCIETYexternal

Part-time

Re-posted 4 days ago

Job description

Job Title: Patron Services Representative

Department: Patron Services

Reports to: Director, Patron Services

Status: Part-time, non-exempt

Essential Job Functions:

  • Act as phone representative in taking inbound calls from Symphony patrons.
  • Uphold and embody the Symphony's customer service mission through proactively offering superior service, personalized care, and a positive experience that exceeds customer expectations.
  • Process subscription and single ticket orders in the "Tessitura" ticketing system, including the facilitation of subscriber ticket exchanges and season ticket renewals.
  • Ensure the accurate processing and mailing of customer tickets.
  • Engage successfully in cross-selling, up-selling, and donation asks.
  • Balance daily receipts.
  • Work box office concert duty, as scheduled.
  • Perform additional duties as required by the Houston Symphony.
  • High School Diploma or equivalent, college degree preferred.
  • Experience in customer service and/or ticket office sales.
  • Professional demeanor.
  • Computer literacy.
  • Strong initiative and ability to work independently and as part of a team.
  • Flexibility and the ability to multi-task.
  • Ability to work evenings and weekends, including some holidays.
  • Knowledge of and interest in classical music preferred.

Apply