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Customer Service Phone Representative Jobs (NOW HIRING)

Controlled F.O.R.C.E.

PHONE REPRESENTATIVE

Batavia, IL · On-site

Phone Representative Location: 335 N River Street Suite 200, Batavia IL, 60510 Job Type: Full-Time, ... Contact customers via phone, email and forward company training materials and training events

Controlled F.O.R.C.E.

PHONE REPRESENTATIVE

Batavia, IL · On-site

Phone Representative Location: 335 N River Street Suite 200, Batavia IL, 60510 Job Type: Full-Time, ... Contact customers via phone, email and forward company training materials and training events

MOO Inc

Inbound Phone Representative

East Providence, RI · On-site

Deliver world-class, human-centric service via inbound phone support to MOO's diverse customer base ... Diversity Statement We are working hard to create a representative, inclusive and super-friendly ...

MOO

Inbound Phone Representative

East Providence, RI

Deliver world-class, human-centric service via inbound phone support to MOO's diverse customer base ... Diversity Statement We are working hard to create a representative, inclusive and super-friendly ...

StorageMart

Home Office - Phone Rep 1

Columbia, MO · On-site +1

$19.50/hr

Phone Rep 1 * Answers all calls in a professional and friendly manner with a pleasant greeting, an ... customer satisfaction. * Stay informed about the features, procedures, and benefits of our service ...

StorageMart

Home Office - Phone Rep 1

$19.50/hr

Phone Rep 1 * Answers all calls in a professional and friendly manner with a pleasant greeting, an ... customer satisfaction. * Stay informed about the features, procedures, and benefits of our service ...

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Customer Service Phone Representative information

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How much do customer service phone representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service phone representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service phone representative do?

A Customer Service Phone Representative is responsible for assisting customers over the phone by answering questions, resolving issues, and providing information about products or services. They handle inquiries, process orders, and manage complaints while maintaining a positive and professional attitude. Their main goal is to ensure customer satisfaction and build strong relationships by delivering excellent service during every call.

What are the key skills and qualifications needed to thrive as a customer service phone representative?

To thrive as a Customer Service Phone Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is essential. Patience, active listening, and a positive attitude are critical soft skills that help you connect with and support customers. These skills ensure efficient resolution of customer issues, high satisfaction rates, and a positive brand image for the company.

What are some common challenges faced by customer service phone representatives, and how can they be managed effectively?

Customer Service Phone Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. To manage these challenges, it is important to develop strong communication and active listening skills, maintain patience and empathy, and make use of support tools like knowledge bases and call scripts. Regular training and teamwork also help representatives stay updated on products and policies, making it easier to resolve issues quickly and professionally.

What is the difference between Customer Service Phone Representative vs Customer Support Specialist?

AspectCustomer Service Phone RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; technical or product-specific training
Work EnvironmentCall centers, remote or in-office customer serviceHelp desks, online chat, remote or in-office support
Employer & IndustryRetail, telecom, banking, service sectorsTech companies, software, hardware, online services
Common Search/ComparisonCustomer Service Phone Representative vs Customer Support Specialist

The main difference is that Customer Service Phone Representatives primarily handle inbound calls to address general customer inquiries and issues, often focusing on transactional support. Customer Support Specialists typically provide more technical or product-specific assistance, often requiring deeper knowledge of the company's offerings. Both roles are essential in customer service but differ in scope and technical complexity.

Can I work in a call center without experience?

Customer Service Phone Representative roles often do not require prior experience, as employers typically provide training on company systems and customer interaction skills. Basic communication skills, patience, and a willingness to learn are usually sufficient for entry-level positions, which may also involve using call center software and following scripts.

How to get hired for remote customer service phone representative?

To get hired as a remote customer service phone representative, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Many employers require a high school diploma or equivalent and may conduct background checks or assessments. Relevant experience and a reliable internet connection are also important for remote roles.
More about Customer Service Phone Representative jobs

What cities are hiring for Customer Service Phone Representative jobs?

Cities with the most Customer Service Phone Representative job openings:

What states have the most Customer Service Phone Representative jobs?

States with the most job openings for Customer Service Phone Representative jobs include:

What are popular job titles related to Customer Service Phone Representative jobs?

For Customer Service Phone Representative jobs, the most frequently searched job titles are:

Customer Service Phone Representative jobs near you
Infographic showing various Customer Service Phone Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Phone Representative

Wentzville, MO • On-site

Etrailer
501 - 1,000 employees
Learn more about Etrailerexternal

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 hours ago

Job description

Customer Service Phone Representative

Hot Job

Missouri - Wentzville, MO 63385

Overview

Position Type Full Time Education Level High School Travel Percentage None Category Customer Service

Description

Customer Service Phone Representative

Level: Entry Job Location: Missouri - Wentzville, MO Position Type: Full Time Starting Rate: $20.00 Job Shifts/Work Schedule: Consistent Work Schedule. Schedule includes an evening and an occasional weekend.

Customer Service Phone Representative - Join Our Adventure!

Are you passionate about helping others and excited about outdoor adventures? Do you thrive in a team-focused environment and love learning? If so, we'd love for you to join our growing team!

At etrailer.com we're dedicated to guiding our neighbors (our customers) on their journeys—whether it's camping, traveling, towing, or any other adventure. We aim to provide the most personalized experiences, helping them find the best products for their unique needs. And we need enthusiastic teammates like you to help us make that happen!

What You'll Do:

  • Serve our Neighbors: Answer inbound phone calls, offering friendly assistance on a range of camping, towing, and outdoor accessories, while providing personalized solutions.
  • Build Strong Connections: Establish lasting relationships with our neighbors, ensuring each call is an opportunity to offer thoughtful recommendations and guidance tailored to their needs.
  • Use Technology & Resources: Work with computers and a variety of other resources to track neighbor details, ensure accurate order processing, and enhance the neighbor's experience with us.
  • Collaborate for Success: Partner with teammates to solve challenges, refine processes, and ensure every neighbor feels valued and heard throughout their journey.
  • Stay Curious & Learn: Continuously ask questions, stay informed, and actively seek opportunities to improve your role and the neighbor experience.
  • Own the Experience: Take responsibility for ensuring every interaction—whether it's assisting with a product inquiry or supporting an installation—is positive and memorable for our neighbors.

What We Offer:

  • Competitive Pay: Start at $20/hour with the potential to earn $22+ (average), top performers can earn $24+ or even $27+.
  • Location: Conveniently located in Wentzville, MO near Highways 40, 61, 64, and 70.
  • Learning & Growth: Continuous hands-on training, collaboration, and a Peer Mentor program to help guide your journey.
  • Cool Perks: Fun company events, access to borrow outdoor gear, adjustable desks, and a bright, open office with plenty of natural light.
  • Benefits: Paid holidays, paid vacations, Family Time Premium, 401k matching, medical, vision, dental, and more!

Who You Are:

  • Passionate about helping others and providing top-notch service.
  • Enthusiastic about the outdoors—camping, traveling, towing, trailers, or any adventure!
  • A team player who enjoys collaborating and learning.
  • Eager to grow and develop both personally and professionally.

Ready to embark on a fulfilling journey with us? Apply today and let's make an impact—together!

Apply