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Customer Service Phone Representative Jobs (NOW HIRING)

HOUSTON SYMPHONY SOCIETY

Patron Services Rep

Houston, TX · On-site

$13 - $15/hr

Act as phone representative in taking inbound calls from Symphony patrons. * Uphold and embody the Symphony's customer service mission through proactively offering superior service, personalized care ...

Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

Handle a high volume of inbound and outbound phone calls with professionalism and empathy ... Customer Service Representative * Call Center Representative * Mortgage Operations * Loan Servicing

PaytonCo

Customer Service Rep

Austin, TX · On-site

$15.75 - $21.50/hr

... by phone when most efficient. Once trained, this position will be primarily working from your own ... Customer Service phone skillsAbility to problem solve plus willingness to master technical details ...

Ingersoll Rand

Customer Service Representative

Kyle, TX · On-site

$15.25 - $20.75/hr

Customer Service Representative Ingersoll Rand is an equal opportunity employer. All qualified ... Operate in a fast-paced environment with high volume of phone calls and emails. This includes ...

Johnson Service Group

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Customer Service Representative

Watsonville, CA · On-site

$21/hr

Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries ...

VSE

Customer Service Representative

Somerset, PA · On-site

$13.50 - $18.25/hr

... customer service and providing sales team support. The purpose of this position is to represent ... service/phone queue environment * Experience/knowledge in medium and heavy-duty truck parts ...

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Customer Service Phone Representative information

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How much do customer service phone representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service phone representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service phone representative do?

A Customer Service Phone Representative is responsible for assisting customers over the phone by answering questions, resolving issues, and providing information about products or services. They handle inquiries, process orders, and manage complaints while maintaining a positive and professional attitude. Their main goal is to ensure customer satisfaction and build strong relationships by delivering excellent service during every call.

What are the key skills and qualifications needed to thrive as a customer service phone representative?

To thrive as a Customer Service Phone Representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is essential. Patience, active listening, and a positive attitude are critical soft skills that help you connect with and support customers. These skills ensure efficient resolution of customer issues, high satisfaction rates, and a positive brand image for the company.

What are some common challenges faced by customer service phone representatives, and how can they be managed effectively?

Customer Service Phone Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. To manage these challenges, it is important to develop strong communication and active listening skills, maintain patience and empathy, and make use of support tools like knowledge bases and call scripts. Regular training and teamwork also help representatives stay updated on products and policies, making it easier to resolve issues quickly and professionally.

What is the difference between Customer Service Phone Representative vs Customer Support Specialist?

AspectCustomer Service Phone RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; technical or product-specific training
Work EnvironmentCall centers, remote or in-office customer serviceHelp desks, online chat, remote or in-office support
Employer & IndustryRetail, telecom, banking, service sectorsTech companies, software, hardware, online services
Common Search/ComparisonCustomer Service Phone Representative vs Customer Support Specialist

The main difference is that Customer Service Phone Representatives primarily handle inbound calls to address general customer inquiries and issues, often focusing on transactional support. Customer Support Specialists typically provide more technical or product-specific assistance, often requiring deeper knowledge of the company's offerings. Both roles are essential in customer service but differ in scope and technical complexity.

Can I work in a call center without experience?

Customer Service Phone Representative roles often do not require prior experience, as employers typically provide training on company systems and customer interaction skills. Basic communication skills, patience, and a willingness to learn are usually sufficient for entry-level positions, which may also involve using call center software and following scripts.

How to get hired for remote customer service phone representative?

To get hired as a remote customer service phone representative, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Many employers require a high school diploma or equivalent and may conduct background checks or assessments. Relevant experience and a reliable internet connection are also important for remote roles.
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What cities are hiring for Customer Service Phone Representative jobs?

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What states have the most Customer Service Phone Representative jobs?

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What are popular job titles related to Customer Service Phone Representative jobs?

For Customer Service Phone Representative jobs, the most frequently searched job titles are:

Customer Service Phone Representative jobs near you
Infographic showing various Customer Service Phone Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Phone Advocate I-Part Time

Florence, SC • On-site

BlueCross BlueShield of South Carolina
Insurance Services • 10K+ employees
Learn more about BlueCross BlueShield of South Carolinaexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

BlueCross BlueShield of South Carolina rating

7.8

Company rating: 7.8 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

Job description

Customer Service Phone Advocate I

We are currently hiring for a part-time Customer Service Phone Advocate I to join BlueCross BlueShield of South Carolina. You will be responsible for providing prompt, accurate, thorough and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries.

Location: PGBA

Logistics: This position is part-time Mon 8-5 Tues & Wed 8-2 in a typical office environment. This position is located onsite at 200 North Dozier Boulevard, Florence, SC 29501.

What You'll Do
  • Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries. Accurately documents inquiries.
  • Initiates minor/clerical adjustments based on provider request or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
  • Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
  • Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
  • Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
To Qualify for This Position, You'll Need
  • Required Education: High School Diploma or equivalent
  • Required Skills and Abilities: Excellent verbal communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
  • Required Software and Other Tools: Basic computer operating skills. Standard Office Equipment.

We prefer that you have:

  • Preferred Education: Associate Degree.
  • Preferred Work Experience: 2 years-customer service or call center experience.
  • Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
Work Environment
  • Typical Office Setting.
Our Comprehensive Benefits Package Includes the Following
  • Subsidized health plans, dental and vision coverage
  • 401k retirement savings plan with company match
  • Life Insurance · Paid Time Off (PTO)
  • On-site cafeterias and fitness centers in major locations
  • Education Assistance
  • Service Recognition · National discounts to movies, theaters, zoos, theme parks and more

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What BlueCross BlueShield of South Carolina employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

BlueCross BlueShield of South Carolina logo

About BlueCross BlueShield of South Carolina

Sourced by ZipRecruiter

BlueCross BlueShield of South Carolina, headquartered in Columbia, SC, USA, is a major stakeholder in the country's healthcare sector. The company holds the distinction of being one of the largest health insurers in South Carolina. As an independent licensee of the BlueCross BlueShield Association, it offers an extensive range of health insurance products and services, focusing not just on medical coverage, but also on dental, vision, and other supplementary health options. The company was founded in 1946 and has since established itself as a trusted leader in the health sector, committed to affordability, accessibility, and customer service. Their mission is to ensure that all South Carolinians have access to high-quality healthcare and exemplify the core values of accountability, transparency, and commitment to customer satisfaction.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Columbia, SC, US

Year founded

1946

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