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Customer Service Operations Manager Jobs in Suwanee, GA

CVS Health

Operations Manager

Decatur, GA

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chamblee, GA · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Posted today

A1 Valet Trash

Operations Manager

Norcross, GA · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... quality service standards. You will also oversee staffing, property maintenance, and customer ...

A1 Valet Trash LLC

Operations Manager

Norcross, GA · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... quality service standards. You will also oversee staffing, property maintenance, and customer ...

A1 Valet Trash

Operations Manager

Norcross, GA

Description As the Nighttime Operations Manager, you will supervise and direct a team of 15-30 ... quality service standards. You will also oversee staffing, property maintenance, and customer ...

RenewableWorks

Operations Manager

Peachtree Corners, GA · On-site

$64K - $81K/yr

Collaborate with engineering, quality, customer service, and support teams to successfully ... Manage operational budgets and labor costs while meeting financial and profitability objectives.

TrueBlue

Operations Manager

Norcross, GA · On-site

$64K - $81K/yr

Collaborate with engineering, quality, customer service, and support teams to successfully ... Manage operational budgets and labor costs while meeting financial and profitability objectives.

SBM Management Services LP

Operations Manager

Atlanta, GA · On-site

$75K - $80K/yr

Title: Operations Manager Compensation: $75,000-$80,000 per year Job Overview Assist with ... Reviews customer requests for service to ascertain cause for service request, type of malfunction ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Suwanee, GA

Customer Service Operations Manager information

See Suwanee, GA salary details

$41.4K

$115.1K

$126.1K

How much do customer service operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service operations manager in Suwanee, GA is $115,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,700.00 and $124,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What cities near Suwanee, GA are hiring for Customer Service Operations Manager jobs? Cities near Suwanee, GA with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Suwanee, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $115,114 per year, or $55.3 per hour.

Retail Operations Manager - Home Centers

Fencing Supply Group

Atlanta, GA • On-site

Full-time

Re-posted 18 days ago

Job description

Retail Operations Manager - Home Centers
Fencing Supply Group On-Site (Atlanta, GA HQ)
About Fencing Supply Group
Fencing Supply Group (FSG) is a national distributor of fence and building products, backed by The Sterling Group. We're headquartered in Atlanta and serve professional contractors, home centers, and end-users through branches and DCs across the country.
The Role
We are seeking a highly organized, execution-focused Retail Operations Manager to support and grow our strategic home improvement retail business, with an immediate focus on a major national retail customer.
This role will lead the day-to-day operational execution of our national home center retail business, including direct leadership of a small customer service/operations team (n=2) supporting order execution, customer service, and special-order management.
This is an ideal opportunity for someone who thrives in a fast-paced environment, loves solving operational problems, and enjoys coordinating across sales, supply chain, IT, and customer support.
What You'll Own
Retail Operational Performance
  • Monitor store-level inventory, in-stock performance, replenishment, and product availability across a national retail network
  • Identify and resolve stockout risks, fulfillment gaps, and execution issues before they impact sales
  • Track and manage open orders, shipment exceptions, and service-level performance
  • Partner with supply chain teams to improve fill rates, replenishment responsiveness, and inventory positioning

Customer Operations Team Leadership
  • Lead and develop a small retail customer operations team responsible for day-to-day customer service, order management, and special-order execution for major home center accounts
  • Establish clear roles, priorities, performance expectations, and service standards across the team
  • Ensure timely and accurate handling of customer inquiries, order changes, special-order requests, returns, and issue resolution
  • Improve team workflows, escalation paths, and operational discipline to support scalable growth
  • Partner closely with account management, supply chain, and branch operations to ensure strong customer execution
  • Identify automation and process improvement opportunities to reduce manual work and improve responsiveness

Customer Systems & Order Execution
  • Manage day-to-day operational interactions with retail customer systems, including EDI/order flow monitoring
  • Identify, escalate, and resolve order transmission failures, invoice exceptions, fulfillment issues, and system defects
  • Coordinate with internal IT, customer service, and operations teams to resolve recurring process breakdowns
  • Support eCommerce / direct fulfillment operational workflows as needed

Reporting & Performance Management
  • Build and maintain dashboards and reporting to monitor:
  • in-stock performance
  • open orders
  • fill rates
  • OTIF/service levels
  • exception management
  • inventory health
  • Analyze trends and identify root causes of performance issues
  • Prepare weekly operational scorecards for leadership review

Requirements
What We're Looking ForRequired Experience:
  • 4-8+ years of experience in:
  • Retail operations
  • Customer supply chain
  • Account operations
  • Sales operations
  • Vendor operations
  • Customer service leadership
  • Experience supporting major retailers preferred:
  • Lowe's
  • Home Depot
  • Ace
  • Tractor Supply
  • Similar big-box / home improvement retailers

Preferred Experience:
  • Experience with store-direct fulfillment models
  • Vendor/supplier-side retail experience
  • Power BI / reporting experience
  • ERP familiarity (Infor, SAP, Oracle, similar)
  • Home improvement / building products experience
  • Logistics
  • Location: On-site at FSG HQ in Atlanta preferred (on-site or hybrid at other FSG locations considered)
  • Schedule: Full-time, Monday to Friday.
  • Travel: Light, under 10%, mostly to FSG facilities or customer sites.

Equal OpportunityFencing Supply Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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