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Customer Service Operations Manager Jobs in Covington, GA

Crunch Fitness

Operations Manager

Lilburn, GA · On-site

$31K - $41K/yr

Operations Manager- for our upcoming Stone Mountain Club Here We GROW Again! Are you ready to step ... Sales-minded, customer-service driven, and results-oriented * Someone who embraces member retention ...

Hub Group

Operations Manager

Mcdonough, GA · On-site

$64K - $75K/yr

The Manager, Consolidation & Fulfillment Operations is responsible for the overall performance of ... Accountable for achieving company objectives regarding cost, productivity, customer service, and ...

Golden State Foods

Operations Manager

Conyers, GA · On-site

ABOUT THE JOB The Operations Manager plans and manages liquid products production operations to ... customer service * Act in accordance with GSF's Values and Creed WHY JOIN US Golden State Foods ...

Golden State Foods

Operations Manager

Conyers, GA

ABOUT THE JOB The Operations Manager plans and manages liquid products production operations to ... customer service * Act in accordance with GSF's Values and Creed WHY JOIN US Golden State Foods ...

Golden State Foods

Operations Manager

Conyers, GA · On-site

ABOUT THE JOB The Operations Manager plans and manages liquid products production operations to ... customer service * Act in accordance with GSF's Values and Creed WHY JOIN US Golden State Foods ...

Hub Group, Inc

Operations Manager

Mcdonough, GA

$64K - $75K/yr

Accountable for achieving company objectives regarding cost, productivity, customer service, and ... Must have strength in Management, Labor Control, and all Operations. * Ability to read, write and ...

Kencogroup

Operations Manager

Social Circle, GA · On-site

... customer provided documentation. Responsible for budgeting and financial results for areas of ... the operation; must strive to constantly develop staff to ensure capable management succession ...

Kenco

Operations Manager

Social Circle, GA · On-site

... customer provided documentation. Responsible for budgeting and financial results for areas of ... operation; must strive to constantly develop staff to ensure capable management succession • ...

Home Depot

DC Operations Manager

Locust Grove, GA · On-site

... Customer Service Associates, General Office Associates). The DC Operations Manager works with the General Manager or DC Assistant General Manager to develop strategies and objectives to maximizing ...

Walgreens

Pharmacy Operations Manager

Conyers, GA · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Conyers, GA

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Inframark

Wastewater Operations Manager

Conyers, GA · On-site

... services to municipalities, utility districts, and industries. We are dedicated to supporting our ... Contributes to a positive internal & external customer experience. Maintains composure in ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Covington, GA

Customer Service Operations Manager information

See Covington, GA salary details

$37.8K

$104.9K

$115K

How much do customer service operations manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer service operations manager in Covington, GA is $104,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,700.00 and $113,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in Covington, GA? The most popular types of Customer Service Operations jobs in Covington, GA are:
What cities near Covington, GA are hiring for Customer Service Operations Manager jobs? Cities near Covington, GA with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Covington, GA as of July 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $104,935 per year, or $50.4 per hour.

Operations/Service Manager II

Burlington Stores, Inc.

Lithonia, GA • On-site

$21.05 - $28.05/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 940 frontline employees who took The Breakroom Quiz

19th of 21 rated department stores

Job description

Position Overview
Are you a proven leader with a strong drive to succeed?
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.
A Day in the Life
  • Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
  • Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
  • Manage the overall execution of operations and receiving SOPS.
  • Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
  • Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
  • Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.
  • Communicate effectively with the District and Regional Management teams.

You'll Come With
  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
  • Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Experience utilizing scheduling and reporting computer software.
  • Travel may be required from time to time.

Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Compensation Range: $21.05 - $28.05

What Burlington employees say

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About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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