ZipRecruiter

Log In

1

Customer Service Operations Manager Jobs in Atlanta, GA

Burlington

Operations Service Manager

Atlanta, GA · On-site

$23.50 - $35.50/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... A Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company ...

Burlington

Operations Service Manager

Alpharetta, GA · On-site

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... A Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company ...

Burlington

Operations/Service Manager V

Lawrenceville, GA · On-site

$26.15 - $34.85/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations/Service Manager II

Hiram, GA

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations/Service Manager III

Lilburn, GA

$22.60 - $30.15/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

next page

Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Atlanta, GA

Customer Service Operations Manager information

See Atlanta, GA salary details

$42.8K

$118.9K

$130.3K

How much do customer service operations manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer service operations manager in Atlanta, GA is $118,934.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,900.00 and $128,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in Atlanta, GA? The most popular types of Customer Service Operations jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Customer Service Operations Manager jobs? Cities near Atlanta, GA with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Atlanta, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $118,934 per year, or $57.2 per hour.

Electrical Service Operations Manager

PPC Partners, Inc.

Tucker, GA • On-site

Full-time

Re-posted 17 days ago

Job description

Role, Function & Organization
The Senior Manager, Operations is responsible for overseeing day-to-day field and departmental operations, ensuring efficient planning, resource allocation, and execution across projects. This role leads team development, drives customer satisfaction, and supports financial performance through strong leadership, operational discipline, and strategic decision-making. The Senior Manager partners closely with internal teams and customers to ensure service excellence, continuous improvement, and sustainable growth.
At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication
Essential Duties and Responsibilities
Planning & Operational Oversight:
  • Forecast what is to be done on a week-to-week basis, when, and by whom
  • Analyze and forecast factors that affect results to maximize efficiency
  • Monitor and analyze performance metrics and operational data to identify trends and drive continuous improvement in efficiency and results
  • OPS Compliance: Utilize the OPS System
  • Monitor work authorizations (I5 tools, job status reports, etc.)
  • Share manpower, resources, and tools across branches as needed

Team Leadership & Development:
  • Mentor, coach, and lead personnel across the organization, building a high-performing and growth-oriented team environment
  • Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
  • Ensure all employees meet or exceed their required safety training (OSHA, First Aid, CPR, etc.)
  • Provide performance appraisals, feedback and growth opportunities for team members
  • Promote continuous learning, professional development, and improvements

Customer Relations & Service:
  • Procure service business.
  • Build and maintain strong, lasting relationships with customers to promote trust, satisfaction, and repeat business
  • Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
  • Take prompt action to resolve any customer complaints

Financial Management & Profitability:
  • Drive productivity in field operations by implementing process improvements and utilizing tools that enhance labor efficiency
  • Achieve minimum budgeted net profit for branch
  • Manage billing and collections
  • Track accounts receivable and managing working capital
  • Achieve minimum productivity requirements
  • Prospect for new business leads on an ongoing basis to ensure growth targets

Safety/Hazard Recognition & Elimination:
  • Pre-plan and identify the methods to eliminate hazards daily by work task.
  • Execute skill in observing habits and hazards of others and bringing it to their attention.
  • Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
  • Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
  • Obtain safety training as expected by all company personnel.

Qualifications and Requirements
  • High School Diploma (or equivalent) required
  • Bachelor's Degree in Engineering (or related field) preferred
  • 10+ years experience in engineering, project management, or technical leadership
  • Past leadership or supervisory experience strongly preferred
  • Familiarity with electrical power distribution, motion control, and project management tools

Experience, Skill and Abilities
  • Positive safety attitude and personal integrity -- both are non-negotiable
  • Proficiency with Microsoft Office Suite (including Excel, Word, Outlook, and Teams)
  • Strong knowledge of estimating, scheduling, budgeting, and strategic planning processes
  • Proven ability to manage risk and profitability successfully
  • Strong interpersonal and leadership skills; including the ability to manage diverse personalities
  • Decisive and solutions-oriented
  • Excellent customer service orientation; able to build trust with internal teams and external clients
  • Effective at working independently and as a team leader, with the ability to guide and motivate others

Physical Requirements
Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.
MetroPower is an Equal Opportunity Employer.
#LI-TJ1

Apply